Reviews
He is always pleasant and willing to explain each and...
He is always pleasant and willing to explain each and everything to be sone to my car. He makes sure you are comfortable if you are staying at the dealership for your appointment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, flpeach3! We appreciate the opportunity to earn your business, and thank you for your kind words! John does a fantastic job for our guests- thank you for recognizing him! It's our pleasure to have you be a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager
I am not happy with the company in general. I referred my...
I am not happy with the company in general. I referred my son who bought a new truck but they have no knowledge of myself obtaining a credit in order to have service needed on my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We can see that you are upset and apologize if you had a bad experience. We do not have quite enough information to reach out to you here, so please, contact me on my direct line, and I will be more than happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811
Great dealership
Staff is AWESOME!!!! Everyone from Trevor,my salesman to Tiffany and Drew in service strive for customer satisfaction to make sure you are 100% happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your recent visit to Maus Nissan of New Port Richey, Jdbubba9! Trevor, Tiffany, and Drew, all do a fantastic job for our guests- thank you for recognizing them! In fact, all of our staff are dedicated to providing everyone with a truly exceptional experience, and treating you like a member of the family! We appreciate your trust, and look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager
purchased /017. I was told I could come back and upgrade...
purchased /017. I was told I could come back and upgrade I few months You do not honor th commercial saying “whatever it takes” mgg ugh Nissan is worth nothing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dewooma27, we can see that you are upset, and apologize if you had a bad experience. I do not have any contact information for you based on the handle in this review, so please contact me directly, and I will be happy to help address your concern. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811
Whole experience was heart warming to know an entire team...
Whole experience was heart warming to know an entire team is ready and available to help. Also made what would otherwise be a stressful time seem worry free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent visit to Maus Nissan of New Port Richey, JADACWILL! We appreciate the opportunity to earn your business and thank you for your kind words. All of our staff are dedicated to providing you with a truly exceptional experience. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager
The oil change took a little longer than usual. The use...
The oil change took a little longer than usual. The use of the phrase (schedule maintenance ) is a bit misleading and or outright deceptive. The best thing is that it was included with the purchase of my Nissan Frontier which I am very happy with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We can see that we did not exceed your expectations, and for that, we apologize. We try to be as open and transparent as possible, so we are disappointed you feel anything may have been misleading; we would like to help. We are, on the other hand, very happy you enjoy our MausCare Program! Please contact me directly, and I will be happy to address your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811
I have recently bought the 2019 Nissan Kicks. I am happy...
I have recently bought the 2019 Nissan Kicks. I am happy about the purvhase i feel very safe. My experience with the sales man (Dillon Bishop) was great! He insures me that the vehicle i choose was safe a 4 star rating. He wasnt to pushy but made sure he told me everything i needed to know about the suv
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your new Nissan Kicks, Brandon! Thank you for the opportunity to earn your business, and thank you for your kind words! Dillon does a fantastic job for our guests- thanks for recognizing him! We welcome you to our Maus Nissan Family, and we look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager
Awesome world class service Tiffany in service advisora...
Awesome world class service Tiffany in service advisora very nice and to the point advisor will recommend her with other and family member at Mays dealer ship
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your recent visit to our Service Department here at Maus Nissan of New Port Richey, Meyeu_0812! We appreciate your business, and we appreciate your kind review! Jennie does a fantastic job, thank you for recognizing her! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you and your friends and family, the same great way, every time! Have a blessed day! - Paul DaRocha, Loyalty Manager
I dropped my car off at 9AM for a service. I was never...
I dropped my car off at 9AM for a service. I was never told by the service attendant that if my car was not picked up by 5 I could not get it back till Monday. I found this out when I finally got service on my phone to get the voicemails left that my car was ready and the warning of it being picked up. I called back and was told my car could be picked up Monday that service was closed. I had to insist that this was not going to work because I have work and a child to get to school and without giving notice to anyone that I have no car till service opens Monday. I asked the guy if I could bring my own key and pick my car up myself and get my original key back Monday at first I was told no and I had to threaten to call the police because my car was being held from me without notice. After holding for 18 minutes he came back on and said it would be fine. I picked my car up on Sunday and no one had any idea what was going on and I had to again explain everything. I got my car back and noticed the wash I was offered was never done because the same spots were there when I picked up the car. Just overall unsatisfied with this visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Amandelson30, we can see that you are upset, and apologize if you had a bad experience with our service department. I do not have information for amandelson30 in our system, so please call me directly, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811
Surprising Service
Got an appointment for that afternoon. Went in for an oil change-was in and out in under an hour. Price was lower than expected. Everything was awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Dswab1! We appreciate your trust, and thank you for your kind words! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager