Reviews
Review for BMW/VW Topeka I had a very disappointing
Review for BMW/VW Topeka I had a very disappointing experience with BMW/VW Topeka that I feel compelled to share. Over the past two years, I've been dealing with a recurring coolant leak that has yet to be accurately diagnosed. Despite multiple visits, the service team has failed to pinpoint the source of the problem, leading to frustration and a significant waste of time and money. What really irked me was the apparent lack of professionalism in their approach to repairs. It seems they often replace parts without truly understanding the issue at hand, which only exacerbates the problem. Rather than a thorough diagnostic process, it feels like they’re just throwing parts at the car in hopes that something will resolve the issue. This trial-and-error method is not only ineffective but also incredibly costly. To date, I have spent over $8,000 on repairs that have not resolved the initial coolant leak. Overall, my experience with BMW/VW Topeka has been far from stellar. I expected a higher level of service and expertise, especially from such a well-known brand. Unfortunately, I cannot recommend their services based on my experience, and I would advise potential customers to seek out a more reliable repair shop. Save yourself the hassle and look elsewhere for your automotive needs.
- Customer service —
- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Butler, I am sorry to hear about your recent service experience and I completely understand your frustration. I have reviewed your service history and was involved in the inspection process during your last two service visits. The repairs we’ve performed were identified by a thorough diagnosis and are supported with photo documentation. Unfortunately, we are unable to predict when a component will fail. We offered a discount towards the pending repair, as we value your business and continued loyalty. Best of luck moving forward. -Nick Haupt | Service Manager
Thank you for your response and for reviewing my service history. While I appreciate your acknowledgment of my frustration, I must strongly reiterate that my recent experiences have involved multiple misdiagnoses. The leak I’ve been dealing with returned in less than a month after the last repair, and it seems that a different part was identified this time, which feels like an attempt to avoid honoring the warranty on the previous work. I have been coming to your facility for over two years regarding the same issue, and it's disheartening to continuously invest in repairs that do not provide a lasting solution. Even with the discount offered for the pending repair, I find it hard to justify paying more money when I have every reason to believe I will be back in less than three weeks.