Reviews
Write a reviewNot being honest
Purchased a used car from hertz finance officer said car come with bumper to bumper warranty signed paper work and now find there was a charge over 2500 dollars also warranty on tires was added on for over 300 dollars. You sign on computer and don't get time to read it. Make sure you read everything be for signing.
Not being honest
Purchased a used car from hertz finance officer said car come with bumper to bumper warranty signed paper work and now find there was a charge over 2500 dollars also warranty on tires was added on for over 300 dollars. You sign on computer and don't get time to read it. Make sure you read everything be for signing.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hertz didn’t follow through on an agreement.
We had an agreement to purchase an advertised car from this dealership. After everything was set, we were then told the car was not going to be sold after all, and would we be interested in a different car? Bait and switch?? Steer clear of this place !
Hertz didn’t follow through on an agreement.
We had an agreement to purchase an advertised car from this dealership. After everything was set, we were then told the car was not going to be sold after all, and would we be interested in a different car? Bait and switch?? Steer clear of this place !
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Started rent to buy 5/26 got vehicle 7/15
No records available on maintance Paid for Carfax -not available was told Hertz does 7000 maintance BUT keep no records that can given to purchasers???? No Carfax records for maintance possible? How do you prove maintance was done if Manufacturing warantee needed
Started rent to buy 5/26 got vehicle 7/15
No records available on maintance Paid for Carfax -not available was told Hertz does 7000 maintance BUT keep no records that can given to purchasers???? No Carfax records for maintance possible? How do you prove maintance was done if Manufacturing warantee needed
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Chuck was not only a professional but made my first car shopping experience great. Would definitely recommend. Great environment to buy a car great staff.
Great Experience
Chuck was not only a professional but made my first car shopping experience great. Would definitely recommend. Great environment to buy a car great staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're glad to hear that Chuck could provide you with the customer service that you deserve. Thank you so much for your 5-star review, Rich.
Thanks Chuck!
Hertz exceeds my expectations in sales and customer service every time! Extremely helpful and willing to go the extra mile for people. I highly recommend going to see Chuck in Estero for your next car!
Thanks Chuck!
Hertz exceeds my expectations in sales and customer service every time! Extremely helpful and willing to go the extra mile for people. I highly recommend going to see Chuck in Estero for your next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your 5-star review, Amanda. We're glad to hear that Chuck could provide you with the customer service that you deserve, and that you're pleased with your overall experience.
The best
Chuck is the best! We don't ever go to anyone else! Financial guys are very knowledgeable! We've been to other hertz car sales locations and they are no were near as great!
The best
Chuck is the best! We don't ever go to anyone else! Financial guys are very knowledgeable! We've been to other hertz car sales locations and they are no were near as great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your 5-star review, Megan. We're glad to hear that team could provide you with the customer service that you deserve, and that you're pleased with your overall experience.
Mandie Tovar
Great customer service, the buying process was quick and easy, great inventory...staff very knowledgeable and not pushy at all...it was a very pleasant experience all the way around!
Mandie Tovar
Great customer service, the buying process was quick and easy, great inventory...staff very knowledgeable and not pushy at all...it was a very pleasant experience all the way around!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so pleased to hear it. Thank you for your 5-star review, Mandie.
Great experience great car
Hertz was my first stop of the day for car shopping. I had checked their website and saw a great selection of cars. My salesman was Chuck, who did an outstanding job as we test drove multiple vehicles before I found the one. From there it was easy, chuck kept me informed throughout the day on the status of the vehicle and when it would be ready to be picked up. I would recommend buying your car from chuck at hertz.
Great experience great car
Hertz was my first stop of the day for car shopping. I had checked their website and saw a great selection of cars. My salesman was Chuck, who did an outstanding job as we test drove multiple vehicles before I found the one. From there it was easy, chuck kept me informed throughout the day on the status of the vehicle and when it would be ready to be picked up. I would recommend buying your car from chuck at hertz.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review. We can't wait to see you again. We'll pass on the compliments to Chuck and the team there.
Perfect Car-buying Experience!
From start to finish, Jeanine was professional, attentive and the definition of PERFECT customer service. She is a star! Ed, the finance manager was patient in answering any of my questions and very informative. I've purchased a number of cars in my lifetime and this, by far, was the best car-buying experience I have ever had.
Perfect Car-buying Experience!
From start to finish, Jeanine was professional, attentive and the definition of PERFECT customer service. She is a star! Ed, the finance manager was patient in answering any of my questions and very informative. I've purchased a number of cars in my lifetime and this, by far, was the best car-buying experience I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad Jeanine and Ed were able to exceed all of your expectations, Lana. We will pass on the compliments to their management team. Thank you for leaving this wonderful review. We hope we can keep up the great service the next time you are in the market.
Great experience
Jeanine Diehl is wonderful! She made our first car buying experience so seamless that we went back to her for our second. She is extremely knowledgeable and only wants what is best for the customer. We would go to her again!
Great experience
Jeanine Diehl is wonderful! She made our first car buying experience so seamless that we went back to her for our second. She is extremely knowledgeable and only wants what is best for the customer. We would go to her again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review, Kaitlin. We can't wait to see you again. We'll pass on the compliments to Jeanine and the team there.