ReviewsWrite a review
Terrible experience with service dept.
I called for a quote on a catilytic convertor. David was the service rep that I talked to. I had a diagnosis from one of his competitors. David then asked me why I was calling him and was mad and very rude. Is giving a competive quote to a customer against company policy?
My credit has been an issue and I have struggled to find a dealership that is willing to work with someone in my circumstance. The salesman I worked with did a great job and was diligent and friendly every step of the way and never made me feel discouraged. Great experience and will come again in the future!
Mom's new cx5
Really nice car and pleasant people. Process was lengthy (almost 5 hours) for a cash sale. My mom is very pleased with her new mazda cx5.
Dennis Dillon Mazda Boise
Derrick was easy to work with. He went out of his way to get us everything we needed. He even came in on his day off to make sure we didn't have to wait any longer to get into the car we ordered. Financing was a breeze. I do not recall the gentleman's name but he did not pressure us and helped us get a low rate and a warranty the fit our needs without all the extras we didn't need.
Do Your Research Before Signing on the Dotted Line
This place has sure went down hill in the last couple years. Very shady practices and they lied right to our face about the extended warranties. They also said they were going to contact us the next day about scheduling the appointment to get the paint protection put on my new K5 - they never called. I bought my car on the 10th and today is the 19th. I called myself to get it scheduled and they have no record of it needing a few things fixed first - acid wash, paint issues on the hood and a ding on the inside passenger door. Apparently this needs to be done before the paint protection can be scheduled. But with no record of it needing fixed, nothing can be scheduled! These repairs were walked over to them the night of the 10th. This is ridiculous. And don't let them tell you that insurance companies won't cover windshields - check for yourself. It cost us $1414 for the Diamond protection warranty they sold us - and now that I know my insurance (Geico) covers an OEM windshield for a $50 deductible - with no possible rate or deductible increase for using it - Dennis Dillon won't cancel my glass policy. So there's a waste of $1414 spent, for nothing. Do Your Research! Also, you should look into Mechanical Breakdown Insurance thru your car insurance. At least thru Geico, it's a good policy. $250 deductible per instance, no rate hike with claims, etc. And it works just like a dealerships extended warranty - good for 7 years / 100K. This is the second car i bought from here. The first experience in 2015 went great. I wont be purchasing a car here again. If i could give them zero stars I would. The only good part was the salesman Todd, great guy! Stay away from this dealership!
First time car buyer smooth transition
Nice and easy experience, was greeted by a vary bubbly lady at the front door and Jacob Jones was great helped me compared two different vehicles that are different brands but similar trims helpful given the fact I never have had bought a car on a loan
Nicest and easiest purchase
Todd Meyers was amazing easiest transaction ever. Such a kind and friendly person. Everything about buying a car here was awesome. Best customer service you could ever ask for. I highly recommend them to anyone. Ask for Todd Meyers he will not do you wrong.
Customer Service Nightmare- Service Dept. Kia
5/18/21 - I am leasing a 2021 Kia K5. I came in for my first oil change/service on the car , that i scheduled online. When I got there, I pulled up to the garage and no one came out to my car, so I went inside where everyone was sitting. No one said anything to me; probably six men working in there and no one spoke to me. I went up to one of the men at a desk to tell him i had an appointment and the man looked at me and rudely said, "Be right with you, I'm doing something." I went back to my car embarrassed and confused on what to do. Finally someone waved for me to pull into the garage. After sitting in the car for an additional 15 minutes, still no one came to help me. Once my car was ready, Tyler sent me a text saying my car was ready. When I sent a message back, I received no response from the personal number he gave me to respond . I went inside again expecting a different outcome and again no one acknowledged me. I had to interrupt a conversation with two workers to simply ask for my keys. He told me I needed to go and look for my "advisor" to get them. I left and went out to my car in the parking lot and sat in my car with disbelief of how rude the service men were. A different man came out to my car and asked if he could help me The man who came out was nice and walked me back inside and apologized. I paid extra money on my lease to get my car serviced there and I do not want to go back. As someone who works in customer service, I am mortified at how bad the customer service was. I will try the other Dennis Dillion dealership (Nissan) service dept. next time where the girl who sold me my car works and is amazing.
Thanks Dennis Dillon
Thank you George, Jeremy, and Shawn for working together to help us find just the right car. We enjoyed the conversation, information, and the pizza! We love our new ride!
Awesome customer service
I've been with Dennis Dillion for over 10 years, I've always been well treated by Tyler. His excellent customer care is always appreciated! Because of Tyler we purchased my daughter's car from Dennis Dillion.