Dennis Dillon Automotive

Dishonest! took our Kia Sorento in for them to look at a few electric issues (alarm issue, phone button on the steering wheel, and the button ( automatic open/close button)for the tailgate). after finding out it would be $199. 00 for each diagnostic we decided to have them only look at the tailgate. 5 hours later David gives a call with an estimate of $2800.00 with a list of what needs to be replaced. we declined the repair and brought our car home. Husband gets out the manual to read. Turns out a button had been pushed turning off the tailgate door . NOTHING wrong with the door/ button. Works great! Called back ( same day mid afternoon.). No return phone call from them. Called and texted three times that day. Husband calls back the following day. Husband spoke to David questioning the assessment of the work performed by the mechanic . David says he will check with the service manager. Was the car even looked at by a mechanic? Did anyone look at it or were they just gonna charge us and do no work? Nothing was broken. Several hours later we notice the 199 $ diagnostic fee has been returned. But crickets from management or from David. Waiting for a phone call!

I recently bought a car from Dennis Dillon Kia and had the absolute pleasure of working with Bernie. As a woman, I used to bring my dad with me to car dealerships, but after he passed away four years ago, I had been dreading going through the process alone—especially because of the common “car salesman” stereotype. Bernie was the exact opposite of that stereotype. He was kind, honest, helpful, and never once pushy. He made the experience easy, comfortable, and genuinely enjoyable. I felt respected and supported the entire time. Bernie has a way of doing business that puts people at ease, and honestly, he should be teaching others his approach to sales. If you're in the market for a car, I highly recommend working with him!

I recently bought a car from Dennis Dillon Kia and had the absolute pleasure of working with Bernie. As a woman, I used to bring my dad with me to car dealerships, but after he passed away four years ago, I had been dreading going through the process alone—especially because of the common “car salesman” stereotype. Bernie was the exact opposite of that stereotype. He was kind, honest, helpful, and never once pushy. He made the experience easy, comfortable, and genuinely enjoyable. I felt respected and supported the entire time. Bernie has a way of doing business that puts people at ease, and honestly, he should be teaching others his approach to sales. If you're in the market for a car, I highly recommend working with him!

They are wounderfull so nice and friendly Mike worked with me a whole week till he got me into my new car that I love. They help you so much with whatever you need. 10/10 I recommend them. Bernie Mercado helped me out so much as well with my new car he’s so friendly and nice they have been following up with me. Making sure everything is good. They are so helpful I’m so happy I choose to go to this dealership.

Brendon Lainhurt was very easy to work with on the purchase of our Sorento. He is knowledgeable and personable. Definitely worth checking out

READ THIS BEFORE YOU BUY! It will save you time and money. This is single-handedly the worst car dealership I have ever dealt with, and buying a car here is a huge risk. If this place went out of business, it would benefit everyone. Bought a used car here, drove it home and the next day I was on my way to work and it overheated and broke down. I called them and they had it towed to them, and they thought they fixed it. Less than a week later, the check engine light came on. See where I’m going with this?… I’ve waited to allow them to make it right for over 10 months. They would bring it in to their service department (Grant was my service advisor and is the only respectable person who works here) and keep it for 1-3 weeks, tell me to come get it. After less than a week of driving it every single time, check engine light comes back on again, same issue, same code. So clearly their mechanics are incompetent after 9 times of bringing it in for the SAME ISSUE. Fast forward to this last time that I’ve brought this vehicle in, and after this one, the check engine light comes back on less than 3 days after getting it back. Now I’m just getting real mad. Now I begin the process of trying to contact sales to see if they will buy the car back for at least what I owe on it since they sold me a LEMON. They always said they’ll pass my info on, and then I would never get a call back. Worst nightmare of buying a car you could ever have. They eventually offered me 10k below what I bought for it less than a year ago and less than 10k miles added on it. I refused this offer, and asked to speak to a manager. HERE IS WHERE IT GETS CRAZY. I was calling them every 2 days or so asking to see if I could speak to the general manager. The staff lies because they have NO INTEGRITY and says he’s too busy or not there. Reality was, they would just tell me that and never talk to him. They later admitted that they supposedly don’t have his phone number. Well I finally went in here today because I was told over the phone the only way I’d be able to talk to him was if I came in. So I came in, asked to speak with him, was given the run around again. And finally, some dude exploding with steroids comes out to tell me that the GM won’t be seeing me. This made me angry, so I asked respectfully to speak with him, he said no. I said I’m not going to leave until I speak with him, then they told me they were going to call the cops if I didn’t leave!? For asking to speak with a manager????! Corrupt, classless, and incompetent. Clearly, they don’t care about their customers. They refuse to even acknowledge and speak to you after you’ve bought a car from them. This would be the last place you want to buy a car. Please, save yourself the time, the hassle, the money, and just go buy ANYWHERE but Dennis Dillon. They will NOT help you after you’ve bought the car. They won’t even speak to you. This place is shameful and disgusting. Customer service is the WORST I have ever experienced in my entire life at any business I have ever been to. HIGHLY DON’T RECOMMEND.

This new Forte is my third KIA, purchased at Dennis Dillon, and their service is always a 10. I think it was Danielle who was the service representative and was outstanding.

I bought a car 3 weeks ago and the general manager Fred gave me free allweather car mats for the experience I had trying to pay them for a car.. It's now been 3 weeks so I called in to get the ETA of when they'll arrive and was told they haven't even ordered them yet. I then spoke to a man posing as a general manager named Adam (who I guess is actually in charge of the internet sales department not the dealership general manager is he claimed to be, which was fairly obvious because I dealt with Fred the general manager when I bought the car) No one seems to be able to help, an x employee that sold me the car that doesn't even work there has been more helpful than any of these people still employed. I wouldn't waste your time here, you won't get your stuff I was at the dealership till after 10pm when I had the car picked out I already had the money they didn't have to do anything but take my money and give me the keys everything else was handled on my and they still have found a way to mess that up

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The only positive is that after MONTHS of trying to get my warranty evaluated and paid back to my loan company, Jessilynn was very diligent and kind. Basically, I had 3 warranties. 2 paid out, 1 didn't. I had to hound these guys down. I would go to the dealership and the front desk receptionist would ignore me and be on her phone. When I canceled the warranties in December, the sales guy seemed huffed up about having to do it and didnt even give me his name. Fast forward to March, still missing a warranty. After going to the dealership and calling many times and finally getting a response, i was told i wasnt refunded the GAP insurance because it is required. Ok, fair. So i ask for my $50 cancellation fee back (that they took for the GAP insurance and they said no they couldn't give me my money back. Back in 2016, I raved about how good Dennis Dillon was. Now? They're god awful. Expect to lose money and time. If you do, it will be like talking to a stone wall that somehow tries to suck you dry. That's just the big stuff. Other things included not actually fixing items on my brand new car like the gas lever coming off all the time or part of the hitch and taking my car for a week for "Bluetooth repairs" and telling me nothing was fixed (I was given a pamphlet on how to fix it instead of them showing me). TLDR: You will never be able to get assistance when you need it. Like I said, you have to hound these guys down for even an ounce of respect or time. -1000x customer service