Read reviews that mention:
I had my Nissan car towed to this dealership due to sudden issue where car started shaking during acceleration, service engine light flashed, and car seemed... to lose power. Brooke was my service advisor. I had a very poor experience with this dealership due to feeling like they were not being honest and trying to rip me off. I was quoted a fee of $600.00 which included the $149.00 diagnostic fee for recommendation that a "tear down" of the engine was required to do a compression test in order to determine if the car needed a tune-up or an engine replacement. I talked to a couple of my trusted family and friends for there advice considering the age and mileage of my car...2010 and 178K miles. They all said that the diagnostic test is able to test engine compression and questioned why additional service with several hundred additional dollars was recommended. I am very dissatisfied by shady business practices and will not give this dealership any more of my business or referrals.
Dear Ms. Allen, We are very sorry you were disappointed with your service visit. We will be in touch with you via email to address your concerns. K...indest regards, Tamara A Medeiros Owner Loyalty Manager 443-548-3017
I had recently an excellent experience at Antwerpen Nissan-Owings Mills. I needed to lease the new Nissan Rogue 2020 and when I got there Mr Chano King... ( the associate) made things easy and possible for me by using his expertise and professionalism. After going for a driving test with Mr King, I knew that I made the right choice by choosing the New Nissan Rogue 2020. I am very satisfied with my choice.
Dear Melanie thank you for your kind response we are very pleased that Chano provided an exceptional buying experience. We do appreciate your choosing... Antwerpen Nissan Owings Mills and look forward to providing great service to you in the future. Kindest regards, Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017
Outstanding Customer Service from beginning to end.
Thank you for taking the time to let us know how we did. It is our intention to continue providing an exceptional experience with each and every visi...t. We hope you have a great day! Kindest regards, Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017
Everyone was wonderful. Will was very knowledgeable and made it easy for me
Bev Gersh, thank you for the high star rating! We are so pleased that Will provided an excellent purchasing process. Kindest regards, Tamara Medeiro...s Owner Loyalty Manager Direct: 443-548-3017
Good afternoon The Staff was very efficient understandable and support I really appreciate all your courtesy and for Patience thank you guys what a... wonderful crew
Hi Linda Carberry, we are very happy to have provided you with such a positive experience! With appreciation, Tamara Medeiros Owner Loyalty Manage...r Direct: 443-548-3017
My car is still in the shop, it will fall under an insurance claim but John gave a very detailed explanation of the problem making it easy for someone... with little knowledge of cars to understand.
Hi Cindy M, we are very happy to have provided you with such a positive experience! John is a great asset to our team thank you for sharing your impre...ssions. Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017
I received great service. I felt like they really cared about what was best for me as the customer.
Joseph Eldridge, we're happy to hear you had such a positive experience with our team!
Excellent communications and service. Very friendly staff
Thank you for taking time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan Nort...h America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Tamara A. Medeiros Customer Relations Manager Direct: 443-548-3017
Fast same day service, all employees are very friendly, knowledgeable and professional.
Thank you for taking time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan Nort...h America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Tamara A. Medeiros Customer Relations Manager Direct: 443-548-3017
Brooke took great care of us and made sure the car was finished at the time we asked
Thank you for taking time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan Nort...h America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Tamara A. Medeiros Customer Relations Manager Direct: 443-548-3017