Antwerpen Nissan of Owing Mills

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
101 lifetime reviews.

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  • 1.0 out of 5
    December 7, 2020

    I had my Nissan car towed to this dealership due to sudden issue where car started shaking during acceleration, service engine light flashed, and car seemed... to lose power. Brooke was my service advisor. I had a very poor experience with this dealership due to feeling like they were not being honest and trying to rip me off. I was quoted a fee of $600.00 which included the $149.00 diagnostic fee for recommendation that a "tear down" of the engine was required to do a compression test in order to determine if the car needed a tune-up or an engine replacement. I talked to a couple of my trusted family and friends for there advice considering the age and mileage of my car...2010 and 178K miles. They all said that the diagnostic test is able to test engine compression and questioned why additional service with several hundred additional dollars was recommended. I am very dissatisfied by shady business practices and will not give this dealership any more of my business or referrals.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Ms. Allen, We are very sorry you were disappointed with your service visit. We will be in touch with you via email to address your concerns. K...indest regards, Tamara A Medeiros Owner Loyalty Manager 443-548-3017

  • 5.0 out of 5
    August 30, 2020

    I had recently an excellent experience at Antwerpen Nissan-Owings Mills. I needed to lease the new Nissan Rogue 2020 and when I got there Mr Chano King... ( the associate) made things easy and possible for me by using his expertise and professionalism. After going for a driving test with Mr King, I knew that I made the right choice by choosing the New Nissan Rogue 2020. I am very satisfied with my choice.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Melanie thank you for your kind response we are very pleased that Chano provided an exceptional buying experience. We do appreciate your choosing... Antwerpen Nissan Owings Mills and look forward to providing great service to you in the future. Kindest regards, Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017

  • 5.0 out of 5
    August 6, 2020

    Outstanding Customer Service from beginning to end.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to let us know how we did. It is our intention to continue providing an exceptional experience with each and every visi...t. We hope you have a great day! Kindest regards, Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017

  • 5.0 out of 5
    July 11, 2020

    Everyone was wonderful. Will was very knowledgeable and made it easy for me

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bev Gersh, thank you for the high star rating! We are so pleased that Will provided an excellent purchasing process. Kindest regards, Tamara Medeiro...s Owner Loyalty Manager Direct: 443-548-3017

  • 5.0 out of 5
    July 10, 2020

    Good afternoon The Staff was very efficient understandable and support I really appreciate all your courtesy and for Patience thank you guys what a... wonderful crew

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Linda Carberry, we are very happy to have provided you with such a positive experience! With appreciation, Tamara Medeiros Owner Loyalty Manage...r Direct: 443-548-3017

  • 5.0 out of 5
    June 27, 2020

    My car is still in the shop, it will fall under an insurance claim but John gave a very detailed explanation of the problem making it easy for someone... with little knowledge of cars to understand.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Cindy M, we are very happy to have provided you with such a positive experience! John is a great asset to our team thank you for sharing your impre...ssions. Tamara A Medeiros Owner Loyalty Manager Direct: 443-548-3017

  • 5.0 out of 5
    April 24, 2020

    I received great service. I felt like they really cared about what was best for me as the customer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Joseph Eldridge, we're happy to hear you had such a positive experience with our team!

  • 5.0 out of 5
    March 24, 2020

    Excellent communications and service. Very friendly staff

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan Nort...h America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Tamara A. Medeiros Customer Relations Manager Direct: 443-548-3017

  • 5.0 out of 5
    March 18, 2020

    Fast same day service, all employees are very friendly, knowledgeable and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan Nort...h America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Tamara A. Medeiros Customer Relations Manager Direct: 443-548-3017

  • 5.0 out of 5
    March 10, 2020

    Brooke took great care of us and made sure the car was finished at the time we asked

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan Nort...h America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Tamara A. Medeiros Customer Relations Manager Direct: 443-548-3017

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