Mercedes-Benz of El Cajon

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    August 21, 2019

    Always courtesy, professional, and nice. They have provided a courtesy vehicle when I have needed. They have accommodated my needs, because I live far... from the dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 21, 2019

    Franco Salazar the service advisor did an outstanding job, my loaner car was waiting for me when I arrived! I wouldn't go to anyone else!

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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2019

    Thank you guys for your help and great job. I’m glad to have you as my dealership and hope the others will learn from you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    By Lena .S. from El Cajon CA 7/22/19 I took my car in for service, and Cesar service advisor was great and he even got me a great loaner car to fit my... family I appreciate all of them they are great people I love the Detail that they did to my car outstanding I even went over miles on the loaner car I didn’t know they wave it for me it was my first time I appreciate it I will recommend this dealership definitely to my friends and family. My expectations are always exceeded with my visits to El Cajon Mercedes thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    Excellent customer service from George Raygoza at El Cajon as usual. Ask for George he’s the best !!!!!!!!!!!! Great manners! Very Friendly! Very accommodating!... Give him a raise!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2019

    Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was in... my “secure community” parking garage. After being in a holding pattern with insurance, window glass shops, and Mercedes San Diego for 5 hours and making no progress whatsoever I called Mercedes El Cajon to get a simple question (I had been on hold with Mercedes San Diego for nearly 45 minutes to get the same question answered). The phone rang twice twice and was answered by a gentleman named Christian. I asked him my question and explained the situation. He got me scheduled to come into the service department within 20 minutes to get everything fixed. They allowed me to use a rental car while service advisor Jonathan patiently went back and forth with my insurance to get the damage covered. When I went back to pick up my car they completed a complimentary full detail of it. Mercedes Benz El Cajon will be my new dealership as they far exceeded any expectations I had. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 19, 2019

    I took my car to get a new battery and dealer replaced it with out cost. Thanks to Cesar at the maintenance department. Thanks Cesar

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2019

    I took my car in for service, and George my service advisor was great ad usual. My expectations are always exceeded with my visits to El Cajon Mercedes.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2019

    Jorge is the person that always helps me with any issues and I continue to be a customer because of him. I had a lot of issues with my previous car, but... he always manages to help me and provides me with a great customer service.

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    Does recommend this dealer
    Came in for service or repair
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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2019

    Johnathan always goes above and beyond when ever i get my car serviced Johnathan always dresses very well and carries himself as a professional so happy

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    Came in for service or repair
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    1 people out of 1 found this review helpful. Did you?
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