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Always courtesy, professional, and nice. They have provided a courtesy vehicle when I have needed. They have accommodated my needs, because I live far... from the dealership.
Franco Salazar the service advisor did an outstanding job, my loaner car was waiting for me when I arrived! I wouldn't go to anyone else!
Thank you guys for your help and great job. I’m glad to have you as my dealership and hope the others will learn from you.
By Lena .S. from El Cajon CA 7/22/19 I took my car in for service, and Cesar service advisor was great and he even got me a great loaner car to fit my... family I appreciate all of them they are great people I love the Detail that they did to my car outstanding I even went over miles on the loaner car I didn’t know they wave it for me it was my first time I appreciate it I will recommend this dealership definitely to my friends and family. My expectations are always exceeded with my visits to El Cajon Mercedes thank you.
Excellent customer service from George Raygoza at El Cajon as usual. Ask for George he’s the best !!!!!!!!!!!! Great manners! Very Friendly! Very accommodating!... Give him a raise!!!!
Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was in... my “secure community” parking garage. After being in a holding pattern with insurance, window glass shops, and Mercedes San Diego for 5 hours and making no progress whatsoever I called Mercedes El Cajon to get a simple question (I had been on hold with Mercedes San Diego for nearly 45 minutes to get the same question answered). The phone rang twice twice and was answered by a gentleman named Christian. I asked him my question and explained the situation. He got me scheduled to come into the service department within 20 minutes to get everything fixed. They allowed me to use a rental car while service advisor Jonathan patiently went back and forth with my insurance to get the damage covered. When I went back to pick up my car they completed a complimentary full detail of it. Mercedes Benz El Cajon will be my new dealership as they far exceeded any expectations I had. Thank you!
I took my car to get a new battery and dealer replaced it with out cost. Thanks to Cesar at the maintenance department. Thanks Cesar
I took my car in for service, and George my service advisor was great ad usual. My expectations are always exceeded with my visits to El Cajon Mercedes.
Jorge is the person that always helps me with any issues and I continue to be a customer because of him. I had a lot of issues with my previous car, but... he always manages to help me and provides me with a great customer service.
Johnathan always goes above and beyond when ever i get my car serviced Johnathan always dresses very well and carries himself as a professional so happy