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During social distancing, my wife and I were meeting my daughter in Leominster for a visit. She lives in New Hampshire, we are from Canton, Connecticut.... Leominster is about halfway between us. When we arrive, my daughter told me that her car was making strange noises, and shaking on and off. She was extremely worried that the car was undrivable or about to experience a major breakdown. Happily, Spot at New England motors, and went over there to ask them if they would simply look at the car. Although they told us they were extremely busy, they said that they would look at it. They immediately discovered that the Lugnuts on several of the tires had not been fully tightened when my daughter got a new set of tires recently. They were able to tighten up the Lugnuts nuts, solve my daughters problem, and we were on our way. They refuse to take any payment. I can’t tell you how much I appreciated their willingness to do this for us. I highly recommend them to anyone looking for repair services.
My stepdaughter stopped in without an appointment because she suddenly heard a rattling sound, and felt the steering wheel shaking intermittently. She... had just driven an hour and a half, and still had an hour and a half drive back. Even though they were slammed with appointments- they took a look at her car. She had recently had her tires changed (at a New Hampshire shop) and apparently they failed to tighten the tires properly. The service man showed us how much play there was in the front left tire -- it was frightening to think of what might have happened! He fixed it right up and refused to take any money. I can't say enough about the prefessional, freindly service we received! They were awesome!
I’m on my second vehicle purchased with New England Motors and I will probably never buy anywhere else. Their used cars are quality yet affordable, and... their service is even better. Whether it’s finding the most affordable part for your repair or warning you BEFORE a problem occurs, their customer service is top notch! Highly recommend.
I went into New England motors of Leominster with no knowledge of what was going on with my car or what any of the issues meant. They checked everything... for me, explained what was wrong, and the service was fast!
I have had multiple various repairs done on my vehicle by this company, I’ve never had a recurring issue with anything they have fixed and the work is... always done in a timely manner. My go to shop!
Brought my car in for a wheel bearing replacement and between scheduling my appointment with their Service Advisor to have the repair done and actually... having the repair done I couldn’t have asked for a more thorough and knowledgeable staff. Furthermore the pricing was completely reasonable and the length of the repair was almost non existent. If I could give more stars I would.
My car broke down and they had me out of the shop the following day! cant say that about most places out there, they took great care of me my car is running... superb
I’ve never been to a dealership that clearly has no interest in making a sale. I went there, cash in hand, and was treated like I didn’t even exist. The... salesman and a counterpart carried on in conversation for 10 minutes before assisting me. Several uneasy characters giving me the stink eye, not a very inviting or professional atmosphere. Drove 50 minutes out of my way for the worst experience ever. When I called back to offer up a significant down payment, not even the courtesy of a call back. Pathetic excuse for a dealership!
Easiest dealer experience I have ever had buying a car. Quick and easy process.
My first time buying a car from a dealership and I was expecting to be jerked around to make the sale (like most local dealerships) but this was not the... case, I dealt with Tom Shepard and right off the bat he was upfront with me polite and just made the buying experience all around so much easier and pleasant even! He helped me get the best deal for the car I was buying. Even though I was buying a used car you could never tell it had a previous owner the interior was pristine and it was in perfect mechanical condition! These guys are not you're average car dealership they truly care about their customers they went above and beyond to make shure everything went smoothly. I would most defiantly recommend going there if you need a car!