Southtowne Mazda

8 months ago I bought a 2014 KIA Cadenza from this dealership. Before I go into the bad let me start off with the good. Ayser, the sales manager that sold... me the vehicle was very cooperative at first with issues i was having, what issues? Well, I was under the impression that the listing was accurate in the aspect that the vehicle hadn't been in any accidents and was inspected after being bought from the dealership. This was my first car buying experience, and after purchasing the vehicle at about 54K miles for 16k I pulled off the lot to realize that one of the tires was completely the wrong size, another had a nail in it, and almost all of them were bald and none had sensors. 1200 dollars later purchasing new tires and sensors i was reimbursed $250 for my inconvenience. Later to find out that there was no under cover under the bumper and there was a CV axle issue . Dealership helped out and payed for half of the CV axle repair. You would think that a car that was inspected these issues would've been addressed before purchase. The advertisement for the vehicle also said that GPS was included... There was no SD card and it is still that way once i realized that the updated one costs hundreds of dollars.. Let's fast-forward to 61K miles and the engine completely xxxxs out on me right outside of the warranty. I called asking for advice/recommendations and i was told that i would be called back several times and then finally i realized no matter how many times i called i wasn't going to be addressed after they told me "I should've bought a Mazda". I Get they are just doing their job and I should've did more research on car buying before going in. But here i am today, With a monthly payment of 265 for a paperweight in my driveway because i can't afford to replace the entire engine replacement. Even if the listing says that the car is inspected, I highly recommend getting a 120 point inspection on the vehicle because they most likely have not. after detailing my car i found that the entire rear right side of the bumper had damage and was poorly painted over and you could feel it. I can't even file a claim because after going through the engine they told me the recent owner treated it so bad, hardly ever changed the oil and the engine was xxxx near ruined and they wouldn't file the claim because... i guess i was deemed at fault for these fatal issues that i somehow caused in the 7-8K miles i put on the vehicle.... bs. My friend recently bought a Nissan Altima 2017 with 21K miles on it for about the same price i paid except his actually included warranty and honestly I'm so jealous. All I'm saying is everything is not what it seems. Trust but verify, and don't end up like me, 16K in the whole w a car I've already spent thousands of dollars on and can't even use it. I don't know what to do so hopefully this review helps someone out there that doesn't know much about car buying...

8 months ago I bought a 2014 KIA Cadenza from this dealership. Before I go into the bad let me start off with the good. Ayser, the sales manager... that sold me the vehicle was very cooperative at first with issues i was having, what issues? Well, I was under the impression that the listing was accurate in the aspect that the vehicle hadn't been in any accidents and was inspected after being bought from the dealership. This was my first car buying experience, and after purchasing the vehicle at about 54K miles for 16k I pulled off the lot to realize that one of the tires was completely the wrong size, another had a nail in it, and almost all of them were bald and none had sensors. 1200 dollars later purchasing new tires and sensors i was reimbursed $250 for my inconvenience. Later to find out that there was no under cover under the bumper and there was a CV axle issue . Dealership helped out and payed for half of the CV axle repair. You would think that a car that was inspected these issues would've been addressed before purchase. The advertisement for the vehicle also said that GPS was included... There was no SD card and it is still that way once i realized that the updated one costs hundreds of dollars.. Let's fast-forward to 61K miles and the engine completely xxxxs out on me right outside of the warranty. I called asking for advice/recommendations and i was told that i would be called back several times and then finally i realized no matter how many times i called i wasn't going to be addressed after they told me "I should've bought a Mazda". I Get they are just doing their job and I should've did more research on car buying before going in. But here i am today, With a monthly payment of 265 for a paperweight in my driveway because i can't afford to replace the entire engine replacement. Even if the listing says that the car is inspected, I highly recommend getting a 120 point inspection on the vehicle because they most likely have not. after detailing my car i found that the entire rear right side of the bumper had damage and was poorly painted over and you could feel it. I can't even file a claim because after going through the engine they told me the recent owner treated it so bad, hardly ever changed the oil and the engine was xxxx near ruined and they wouldn't file the claim because... i guess i was deemed at fault for these fatal issues that i somehow caused in the 7-8K miles i put on the vehicle.... bs. My friend recently bought a Nissan Altima 2017 with 21K miles on it for about the same price i paid except his actually included warranty and honestly I'm so jealous. All I'm saying is everything is not what it seems. Trust but verify, and don't end up like me, 16K in the whole w a car I've already spent thousands of dollars on and can't even use it. I don't know what to do so hopefully this review helps someone out there that doesn't know much about car buying...

Best buying experience ever, salesperson is paid salary so no pressure to buy the deal of the day. Found the car online showed up it was ready to see and... the test drive was perfect.

You need to really be bad at your job when you lose a sale when a check is handed to you! good work informing me (and family and friends) to never buy... a car from you. If the sales manager and the finance manager will not accept a cashier's check from a credit union, you know they are incompetent bunch or are running a scam. I'd go into it more, but it's a mess. Just look elsewhere, or wait until this bunch of shysters has been replaced.

xxxx no! I would rather ride a bus than to give these xxxxx another chance at screwing me over. Very dishonest, illegal, fast talking sales tactics. ... They don’t have a clue what customer service is. I’m shocked they still are in business. Take my word for it, save yourself the trouble and shop at a different dealership, please be careful and don’t get conned.

Lies, lies, cover ups, they say they completely inspect cars before putting on the lot, this is just not true. They close their eyes when they are supposed... to be inspecting, in hopes that the buyer won’t find any problems until after you sign the dotted line, then when you do find problems they don’t do a thing, they just make up crap. When you negotiate a price they tell you one thing , they change on contract and hope you don’t catch them on it. Very fast talking, hiding certain words, manipulation of sorts. Run away very fast!

I found a car and the dealer had good information and photos on their website. The salesman was friendly and easy going and it was a good car buying experience.

Great dealership! Didn't feel pressured or rushed. I bought a preowned 2007 Jeep Wrangler about a year ago and went back to lease a CX5 a few months ago.... I wanted to buy from the same person, Erica. She made me feel comfortable and really respected my budget. She worked hard to get me exactly what I wanted and didn't let me down. I highly recommend asking for her.

My wife and I went to Mazda about eight months ago in search of a CX-5. We were greeted by a friendly salesman Carson. If you are going to Southtowne Mazda... I highly recommend you see him. He helped us through the process and we decided to lease the CX-5. We loved the car. It was the greatest car we ever owned. Unfortinutly a little over a month ago we reviewed some finances and realized we have student debt coming up. Knowing we needed to cut back on some expenses we went to Mazda to view options for getting a lower car payment. Mazda gladly helped us through the process to get us in another vehicle to help bring down the payments. I have been to other dealerships that try to hid numbers or other dishonest things. However, I found Mazda to be honest and upfront.

I traded in my old and well-loved vehicle for a used Mazda 3 HB. Tyler Carslilse, the used car sales manager, went out of his way to find the perfect car... for me and had it brought in to the dealership. Kora Kobe, my sales associate, made all the adjustments to give me the best car possible at a reasonable price. Thanks you both so much.