Tim Dahle Mazda Southtowne

Leased a Mazda and was verbally told pricing included 12k miles a year, then I got it in writing before coming in. Then the finance manager verbally confirmed and somehow it moved to 10k miles. I just had to pay a $500 charge for mileage overages. Shame on me for missing the switch. Got me Tim Dahle! Luckily I can afford that but xxxx, i hope nothing but the worst for this dealership that's living in the 80's with their games. Mazda is also the worst. Returned the car March 30. Got the final Bill April 15, Then sent to collections April 28. What!? LMAO. It's hard to believe that a company the size of Mazda would play those games too. Back to Toyota for me.

xxxxxxxx. They will tell you whatever you want to hear in order to get the sale. They don’t even know the cars that they sell. Also, the finance manager switched my extended warranty without telling me! This is ILLEGAL. What horrible business practice. The service side is spotty too, would not recommend this dealership to anyone for anything.

Brock Hambley at Tim Dahle Mazda was absolutely awesome to work with! From start to finish, he made the entire car-buying experience smooth, stress-free, and actually enjoyable. Brock is extremely knowledgeable about Mazda vehicles and took the time to explain the features, performance, and safety technology in a clear and honest way. He really knows what makes Mazdas stand out—like their reliability, great fuel efficiency, and sporty yet comfortable driving feel. Whether it was explaining the benefits of models like the Mazda3, CX-5, or other options, I never felt rushed or pressured. If you’re looking for a trustworthy, friendly, and professional Mazda salesman who truly cares about his customers, I highly recommend Brock to help you out

Car was advertised at one price but the dealer tried raising the price by adding on work they did to get car ready for sale.

Unethical predatory business practice. Salesman was rude. Finance manager was pushy, forced to pay $600 for an extra taillight that was already installed before we even looked at the car. Took 43 days to notify their failure to secure financing, then tried to change the terms when we decided to return the car suddenly they could secure financing but would be more than the agreed terms. Decided to return the car because of the lack on communication and clarity they charged 58 cents a mile and STOLE the down payment. General manager refused to take my calls and the finance manager Benjamin would only repeat "everything we did was legal" RUN AWAY do not use them!

I loved my Experience at this location, They made the process so easy and explained everything very well. It did not feel like a normal car buying experience it felt like our wants and needs were quickly understood and that we were buying from lifelong friends. Decker is one of the most professional and well spoken sales people I've ever worked with and made the car buying experience fun :) also shout to Brin. she had us laughing the whole time and was the cherry on top of the overall experience.

Giving 2 stars because the mechanics were thorough and worked fast. I brought my car in initially for oil light coming on before an oil change was needed and my entertainment center having the ghost movement issue. I scheduled on Saturday and that was approved, when I brought it in I was informed that they were very behind and wouldn't look at it till Tuesday. What annoys me is that it was approved, if they are so behind it would have been nice to either not be approved or have someone reach out before I made the drive. The other issue I had is that the communication is very poor. Updates were very few and very slow to get even when I reached out. They didnt look at my car till Tuesday, which was fine because I knew that would happen but I was then told that I wouldn't hear back for another day because the main guy didnt work that day and I guess nobody else can update me. The final issue was that when updating/programming my system the mechanic said he fried something and a tool was needed to fix this. They wanted me to leave my car and they would fix it when the tool arrived. Luckily I didnt because it took over a month to get that tool in. I was told they would update me on certain days but they never did, I had to keep reaching out. When it finally arrived, they told me to schedule an appointment. I took my car in with my baby because they said it would take 20min. When i arrived they had no idea why I was there. I showed them my text communication with someone from mazda and told them what my phone call had been with the mechanic. They then decided after 30minutes that it was a scam and that there was nothing wrong with my car and there was no tool. After another few minutes another employee walked out with the tool. After another 30min of fixing their error they told me they wouldn't be charging me because of the issues and because it took so long. This would be great if they hadn't been the ones to break it in the first place. So overall, the mechanics are great but the communication here is horrible .

I disagree with previous reviewers on service dept here. I own a 2009 CX9 and Kevin and his service dept. had good videos explaining my issues and repaired a power window with full parts needed and didnt piecemeal it. Plus they provided me with a loaner vehicle while my vehicle was repaired. I was very pleased with their service on my vehicle. They maybe more expensive than standard repair shops but in some casees I want Mazda approved parts and I want the job done right. That's why my Mazda 2009 CX9 keeps running strong.

I have had service done here a few times and it's been OK but not stellar. I think the technicians are fine and I have had some good service reps too, but the communication from the service reps is often quite delayed, maybe because of understaffing. They also charge a diagnostic fee of around $200 for any repair in addition to the actual repair cost, whereas most places include the diagnostic cost with the repair. So the repair prices here at Dahle are a decent amount higher in my experience than with other dealers. When you take your car in here, you'll be surprised how few cars there are coming and going, how few service reps they have working, and how few people there are in the waiting room. It looks like they just don't have enough cars coming in or staff to make the service department efficient. Even if you have an appointment for, say, 3 hours of work, it often will take them 2 or 3 days to get the job done. So the service is OK but my experience buying a car was far more negative. The sales guy was great. His name was Nat. I think he was helpful and straightforward. But then when I got to see the finance guy to close the deal, that was where I had a really negative experience. Before even showing me the paperwork for the purchase, the finance guy had already put the following charges into the paperwork: a $4,000 extended warranty called Portfolio One (7 years or 84k miles); $300 for a theft deterrent package; $900 for special treatment for the paint, fabric, and leather; and something like $700 for what they call Red Alert, which is something they do to make the top brake light on the rear blink quickly when you first start to brake. So that is around 6k of add-ons. The finance guy told me multiple times that the $4,000 extended warranty was needed in order to do the deal at the price and financing I wanted, but then later I saw in the paperwork that this was not true. The paperwork itself said the opposite. I was stupid and felt pressured into getting all this stuff and walked out of there paying a lot more than I had intended. Yes, there is actual value in these add-ons (you never know when a warranty might actually come in handy), but still it was not appropriate for them to put these charges into the paperwork in advance and then tell me it was part of the package. Just left a really gross feeling as I look back on it. I could never act like that if I were a sales/finance person. Yucky. So in some sense Dahle may have won the battle by getting me to buy all these add-ons that I"m sure they make bank on, but they lost the war because I will never purchase a vehicle there again nor send my friends there. I will continue to use the service folks as needed.

When I bought my CX-5 in 2019. The service department seem honest. Now I do not recommend anyone who buys vehicle from there to have your car service there. They take advantage of you they tell you cabin filter is dirty your air filter is dirty. You need new brakes and tires. Oil gasket is leaking it will cost 1,776.88. I can have it replace for $300.00. Then they said the video was not loading up for them to send it to me. Hopefully they change my oil and put oil in it.