Whites Chevrolet Cadillac Buick GMC

Reviews

4.4
(22 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Ratings Don’t Reflect Real Quality

We recently had a transmission failure while traveling to SC. The service reviews don’t reflect the 5 Star quality or the superior customer service we received from Steve King our service advisor or the outstanding work by the service technicians. The complicated warranty repair/ transmission replacement was done ahead of time with daily status calls. We were treated like they had known us all of our lives. Every small detail was covered & explained.

Dealer response

Hello, thank you so much for your positive comments about White's Chevrolet-Cadillac! We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

1.0

Slow, disrespectful, and dishonest

If I could give it 0 stars, I would. They are by for the worst dealership, and service department I've ever dealt with. They've had my vehicle for the longest time, and haven't even attempted to fix it. Every time I call, they either don't answer, or they give me some xxxxxxxx excuse as to why my vehicle isn't fixed. When I get my vehicle back, I definitely intend on using my contacts in the media to let the entire county of Halifax, town of Roanoke Rapids, and state of North Carolina know, just how bad this dealership is. I will also be reporting them to the Better Business Bureau.

Dealer response

Pissed Off Customer, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I would really like to talk to you to resolve this issue. Please feel free to either call me at the dealership 252-537-6136 ask for Cathy or email me at cathyoutlaw@whitemotorsinc.com. We strive to provide the highest level of customer service to all our customers.

5.0

Buying a car and getting my car repaired.

My wife and I went to White's Chevrolet Cadillac to get our car repaired that was still under warranty. We were very please with the repairs. We ended up buying a 2013 Cadillac SRX, the person that helped us was Barry Kidd. He was most helpful with this process. He and the staff were very kind and knowledgeable. Barry Kidd went out of his way to show us the features on our purchase of our Cadillac. We are very pleased with White's Chevrolet Cadillac and would highly recommend this dealership to our family and friends. Albert and Barbara Joyner, Rocky Mount, NC

Dealer response

Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

1.0

Disappointed

Informed the dealership I was traveling 4 hours to see the vehicle. When I arrived at the dealership, the vehicle was not on the lot. I had to wait 30 minutes for the vehicle to be fueled and brought to the lot. After inspecting the vehicle, I discovered it had approximately $1,000 in previously undisclosed body damage. The vehicle was not washed or detailed. The inside was filthy with crumbs and spilled coffee in the console. The back cargo area was covered in pet hair. This is not the kind of experience I expected for a vehicle listed at $39,000. Absolutely unprofessional and a complete waste of my time.

Dealer response

Hi there, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 507-0374. We look forward to hearing from you.

5.0

Great service

Quick, professional service. Fixed right the first time, and on time.

Dealer response

Hi there, thank you so much for your positive comments about White's Chevrolet-Cadillac! Please don't hesitate to reach out if there's anything additional we can do for you.

1.0

Bad service after the sale

I was happy with the price they gave me but the service after the sale was horrible they never clean up vehicle like they said they would I'm still waiting on my spare key that seldom promised me

Dealer response

Jereme First I want to apologize for the delay in this response. Our sale nor service manager received the notification. We appreciate your business, but I am sorry to hear of your experience. If your issue with the extra key was never resolved, please let me know and I will see if I can remedy this for you. Please email me at wjwhite88@gmail.com

5.0

Great Service

Friendliness- makes you feel that your vehicle and you are the most important service at that time-everyone! Its a pleasure to be there-

4.8

community support

Sales person worked real hard to make things work out. I came to Whites because the brothers support the Roanoke Valley Veterans Museum. Thank You!!

5.0

Excellent service

Craige and Randel at White's Chevrolet were the most pleasant, polite, and patient salesman I've ever had the pleasure to deal with. They went above and beyond to make me feel comfortable and not overwhelmed and even stayed 2 hours after they closed just to talk with me before I made my decision to purchase my new 2016 Equinox. This was by far the best car buying experience I've ever had.

5.0

great staff, super friendly and professional

professional and courteous staff. I have had nothing but good interactions at this dealership. I will be by my next car from here .