Sharpe BMW

We purchased a recent model/low mileage car from Sharpe and had a phenomenal experience. We’re from out of state, and Shaun made the process pleasant,... trouble-free, and quick! We flew in and were in and out in about an hour.

I have been Sharpe’s customers since 2001. I purchased from these people three X5 V8 and two 7 LI series vehicles. Always polite, ready to help.... The service a little pricey but good quality. Tom Dunn, service manager, Jason Bigollow service advisor, George Sr., George Jr. owners, Bill service technician all special people. Certainly not everything goes 100% perfect but overall it is one of the best dealerships I worked with.

I just purchased a 2013 BMW X5 and couldn't have been more satisfied with my experience. Steve Glenn was professional and made my buying experience simple,... easy and quick. I would highly recommend Steve and this dealership to anyone looking to enter the BMW family.

I purchased an X1 last month. Anthony Soule was fine; however, a female by the name of Mary McCabe was a totally different story. Never thought that I’d... experience racism as well as white-privilege from this place.

I contacted Anthony regarding a new build. He initially told me Sharpe was the only dealer in the state that could obtain this particular model and that... it would only take 6-8 weeks to build (both incorrect and he admitted to as much after I pointed this out to him). He then said he would get back to me the following day regarding allocation. I never heard back from him despite multiple calls and emails. Steer clear of this place.

We went back to Sharpe to purchase our second BMW X3. Steve Glenn was able to find JUST what we wanted. I was very specific and didn't make his task... easy. I discovered that tan carpeting, which was what I wanted, is not popular now. Steve searched and searched and finally was successful. I couldn't be happier. He was very pleasant to work with. We also talked with Mandy Merritt in service and found her to be helpful and very competent. I would refer my friends and family to Sharpe.

I was very satisfied with the overall treatment I received throughout my time at this dealership. My salesman Shaun treated me well with respect and was... very open about everything. My purchase did not take very long and the interest rate I was given through teir bank was even better than my local credit union here in Flint, Mi.

April 23, 2016 Sharpe BMW Twenty years ago, Francis Fukuyama, then a senior social scientist at the Rand Corporation, now at Stanford University, in his... book TRUST argued the thesis that a culture that honors trust in business dealing provides an essential social capital to the economy. To associate the word trust with the experience of buying a used car, for decades, seemed like an incompatible mix. From our buying experience, The Sharpe Collection BMW has made trust an included option in their business dealings. The longest missing “car option” in automobile business dealings for generations has been trust. The longstanding negative cultural icon of the sharp-dealing used-car-salesman perpetuated mis-trust. It may take some time to change. The “internet of things,” connectivity, and the free flow of information are, however, forcing that transition. The internet is facilitating change in the experience of buying a car by free and open flow of information. The internet has disseminated information regarding cost, option packages, resale value, financing, insurance and warranty information. The luxury car dealers in particular are certifying their cars and standing behind them with a variety of included and optional warranty coverage packages. The free exchange of information, both online and in person, at Sharpe BMW created a sense of credibility and trust. My husband and I were comfortable and pleased with the experience of buying a certified pre-owned BMW loaner vehicle at Sharp. I live in Ohio, a few hours drive from The Sharp Collection BMW in Grand Rapids, MI, but the internet allowed me to shop online, find the car with the options I wanted, contact Sharpe BMW, and close the purchase and financing in a matter of hours. The salesman, Steve Glenn, aka “client advisor,” was truly a client advisor. He answered all questions without contest or irritation, backed up his answers with documented facts and figures, and was patient and professional. We first spoke late on a Monday morning. The sale and financing were completed by that afternoon, and the car was ready for delivery, on our mutual schedule, two days later. The delivery experience was efficient, professional, and thorough. Steve Glenn, our client advisor, with the backup of Eric Fillinger, a “BMW Genius” a la “Apple Genius,” gave us a hands-on demonstration course of all the electronics, communications, voice command programming, and other options. In the week since purchase and delivery, they have called me, to assist with any problems and further instruction. Their supervisor, Jeremy Dutcher, BMW Sales Manager, cordially greeted us and was kind enough to make a restaurant recommendation: My Old Goat, a nearby farm-to-table restaurant that we thoroughly enjoyed. George Sharpe also cordially greeted us and checked that all was well. Nick Green, Business Manager, gave us a short course on all the included and optional warranties on the vehicle and efficiently guided us through the finance process paperwork. This is the second automobile that my husband and I have bought online. Both times it has been a good experience. At The Sharpe Collection, it was a great experience, marked by fair dealing, professionalism, and the ultimate automobile option: trust. Linda Toledo, Ohio

Steve made buying our new BMW X5 painless, easy and actually fun. Hard to believe buying a new car could be fun. We are very please with Steve (the salsman)... and the dealership!

Nick was a pleasure to work with-he wasn't a "pushy" salesperson, he respected our space while we browsed and test drove various BMW's but yet made himself... available when necessary and continued to keep contact with us for weeks as we searched for the right vehicle for us. Nick is knowledgeable and trustworthy. (The facility was under renovation when we stopped, hence the lower rating on "facilities".)"