Reviews
Write a reviewRent2Buy
I am currently renting to buy where you get a vehicle for 3 days and decide if you want to buy. I am definitely leaning towards buying b/c the vehicle is in excellent condition. Now, the customer service is slacking. There is very poor communication between the dealership and the rental office. I was supposed to rent start my trial on Monday but due to other issues with communication I was not able to get until Tuesday and that only happened b/c I was live close enough to the location to get there fast if not it would have started on Wednesday.
Rent2Buy
I am currently renting to buy where you get a vehicle for 3 days and decide if you want to buy. I am definitely leaning towards buying b/c the vehicle is in excellent condition. Now, the customer service is slacking. There is very poor communication between the dealership and the rental office. I was supposed to rent start my trial on Monday but due to other issues with communication I was not able to get until Tuesday and that only happened b/c I was live close enough to the location to get there fast if not it would have started on Wednesday.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic dealer !
Great dealer. There are straight forward and easy to work with I recommend to 3 people so far to visit. Traded in my wife’s car to get the vehicle we are in now. No problems What so ever.
Fantastic dealer !
Great dealer. There are straight forward and easy to work with I recommend to 3 people so far to visit. Traded in my wife’s car to get the vehicle we are in now. No problems What so ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Directly lied, causing long term negative effect
Although I am very happy with my car, the seller lied to our faces. We walked in with a credit score of 740 and was concerned when they wanted to search for various loan vendors. They told us three times exactly that reaching out to various loan resources would definitely not affect our credit at all. Word for word. We now have SEVEN HARD INQUIRIES. Their greed caused us a TWO YEAR stain on our credit with those inquiries. They absolutely destroyed a barrier of trust by causing a two year mark on a customer just to make a single car deal. We just called to tell them to quit lying to customers. Our dealers name was Draper and I will be sure to warn people of him on every single page I can write a review on.
Directly lied, causing long term negative effect
Although I am very happy with my car, the seller lied to our faces. We walked in with a credit score of 740 and was concerned when they wanted to search for various loan vendors. They told us three times exactly that reaching out to various loan resources would definitely not affect our credit at all. Word for word. We now have SEVEN HARD INQUIRIES. Their greed caused us a TWO YEAR stain on our credit with those inquiries. They absolutely destroyed a barrier of trust by causing a two year mark on a customer just to make a single car deal. We just called to tell them to quit lying to customers. Our dealers name was Draper and I will be sure to warn people of him on every single page I can write a review on.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review. We apologize for this experience and we assure you this is not our standard. Can you please email us at help@hertzcustomercare.com with your contact information, VIN number, and location of vehicle purchased, so we may investigate your concerns and improve our services.
UNBELIEVABLE SERVICE
HIGHLY RECOMMEND!! Fantastic customer service, Abe- the GM is very easy to work with. Great pricing with my Kia Forte. They even worked out with me to cover a sub frame needing replacing it A YEAR AFTER I BOUGHT IT. Unreal satisfaction from this dealership.
UNBELIEVABLE SERVICE
HIGHLY RECOMMEND!! Fantastic customer service, Abe- the GM is very easy to work with. Great pricing with my Kia Forte. They even worked out with me to cover a sub frame needing replacing it A YEAR AFTER I BOUGHT IT. Unreal satisfaction from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave this review, Will. We can't wait to see you again. We'll pass on the compliments to Abe and the team there.
Super buying experience!!
We just purchased a 2017 Nissan Pathfinder from Hertz Car Sales in Louisville, KY. The experience was a very pleasant and friendly one. Delfin Clark who was our sales person was extremely helpful, informative, and had a super personality. There price was very competitive and we were amazed at the number of customers that were at this dealership on our 2 trips there, which tells me they must be doing something very right to have this many buyers. Highly recommend this dealer and Delfin as a salesman!!
Super buying experience!!
We just purchased a 2017 Nissan Pathfinder from Hertz Car Sales in Louisville, KY. The experience was a very pleasant and friendly one. Delfin Clark who was our sales person was extremely helpful, informative, and had a super personality. There price was very competitive and we were amazed at the number of customers that were at this dealership on our 2 trips there, which tells me they must be doing something very right to have this many buyers. Highly recommend this dealer and Delfin as a salesman!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your 5-star review. We're always glad to read reviews like this.
Very professional, competitive pricing.
I liked the sales staff. And not pushy. The pricing was very competitive. Not many places that will beat their priced. The experience was pleasurable
Very professional, competitive pricing.
I liked the sales staff. And not pushy. The pricing was very competitive. Not many places that will beat their priced. The experience was pleasurable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great place to buy your next car
After months and months of searching for a newer model car we stumbled upon Hertz and couldn't be happier. We will be looking for a second car within the next year and Hertz will be the only place we look. Our saleswoman Jodie was great!
Great place to buy your next car
After months and months of searching for a newer model car we stumbled upon Hertz and couldn't be happier. We will be looking for a second car within the next year and Hertz will be the only place we look. Our saleswoman Jodie was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shopping Experience at Hertz
Sales people are not pushy and will not talk finance until you are ready. One thing I wasn't satisfied was "Hertz Certified" vehicles. They tell you that all of them went through the certification process, however, cars will have break problems, bad work on cars that were hit and chips at various places. One of the cars I test drove had a really amateur work done on its rear bumper. So I wouldn't trust their certification, please take the vehicle to the mechanic and be on the safe side, unlike other no haggle dealership, they are no returns once the car is purchased.
Shopping Experience at Hertz
Sales people are not pushy and will not talk finance until you are ready. One thing I wasn't satisfied was "Hertz Certified" vehicles. They tell you that all of them went through the certification process, however, cars will have break problems, bad work on cars that were hit and chips at various places. One of the cars I test drove had a really amateur work done on its rear bumper. So I wouldn't trust their certification, please take the vehicle to the mechanic and be on the safe side, unlike other no haggle dealership, they are no returns once the car is purchased.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Found a car
Found a great car, thanks troy. The price was great and I enjoyed the experience
Found a car
Found a great car, thanks troy. The price was great and I enjoyed the experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
best deal around
I had to find a car quickly as ours was totaled---I didnt have time to mess around with any guesswork and negotiating....I worked with three different dealerships and this was a great deal, great car, and a great price and I would highly recommend....
best deal around
I had to find a car quickly as ours was totaled---I didnt have time to mess around with any guesswork and negotiating....I worked with three different dealerships and this was a great deal, great car, and a great price and I would highly recommend....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase