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Good luck with a dealer that won't deal
Prepare for a dealer that won't budge at all on price, who also tacks on as many extra charges as possible. Their sales tactic seems to be to ignore whatever you say you can do and tell you what they think you should do in order to buy the car at the price they want to give you. Apparently a fair all cash offer isn't an incentive, as it was completely disregarded with them instead suggesting we finance instead because they wouldn't come down a cent. It may be a "hot" used car market right now, but there are still plenty of other vehicles available for what we were looking for - we'll be taking our business to a dealer that is willing to deal.
DO NOT GO HERE!
WARNING! DO NOT BUY HERE! Bought my Jeep here before Thanksgiving. After months of looking, I thought I found the perfect car. 3 days after pulling off the lot I found leaks in the windshield and door jams! I even had a puddle that filled the whole front passenger side floor. I brought it to Management and they said they fix it, I was called to come pick it up. Guess what no work was done when they said it had. I was livid! They took ownership and said they give me a loaner car and they fix it. Well 3 tries over a months time and the car still leaks. That’s not it though. 2 weeks after my purchase the car started shaking and making noises, management told me to hold on and it would be fixed when the warranty kicked in. I waited nearly two months and finally they looked into it. They said it was the drive shaft and said it was “fixed for the most part” and it would still make a small shake. So they said bring it to a Jeep dealership. So that’s what I did to find out that they only replaced the front drive shaft and the back drive shaft now needed replacing as well. Jeep told me it would take a week to get the part and a week to fix. At this point my car warranty wouldn’t cover a rental (my cars been in the shop more then I’ve driven it at this point). I reached out to southern states Pre owned to make it right and see if they would give me a loner car for the inconvenience and all that I’ve been through. They denied it and said good luck. Here I am 3 months in from purchasing my Jeep and barely driven it. I was sold a lemon. I would never recommend this place.
I went to several dealerships near and far - Stephen Jenkins at Southern States PreOwned was the most honest, accommodating, sincere salesman I dealt with. There was zero pressure and I was treated more than fairly. Best experience I've had. Don't hesitate.
Stephen was extremely helpful and got me through the purchasing process quickly and with very little stress. I showed up late on a Friday evening and they really helped to make my weekend. Thanks Southern States!
Great Experience, Great Car
Bought a 2013 Outback for my wife. They worked with me on the trade and gave me a great deal. They even made sure the two dings on the car were repaired to my satisfaction. Very happy.
could have been better
I searched few web and a 100 mile radius looking for the specific vehicle that I needed. Southern States had it and their $500 off coupon on their web page made their vehicle the best buy. Then they would not honor the coupon.
Hello Scotsman! Please let me apologize for the issues you faced while visiting our Preowned showroom. Please feel free to reach out to John Blackwell, our Preowned Sales Manager at 919-839-7368 or by email at email@example.com. Have a great day!