Reviews
Warning: the CarGurus number is not the price they will pay. On August 24 I got a CarGurus referral offer from this store for $13,075. I told them I could not come that day and would bring the car the following weekend. I did. Same vehicle. Excellent condition. After they inspected it they offered $8,675. That is $4,400 less, about 34 percent below the figure they used to get me in the door. On the lot they said the $13,075 only counted if I bought a car from them. That was not how the CarGurus offer was presented. They later posted that the online amount comes from a third-party partner, is not a final purchase offer, and only gets confirmed after a physical inspection and current market value. That is a different explanation than what they told me in person. A same-day 34 percent haircut is not mileage, equipment, or the market moving between August 24 and the appointment. If $13,075 was never the offer, do not send it as one. Get a written offer from CarMax or another buyer before you waste the trip. I would not sell a car here.
Warning: the CarGurus number is not the price they will pay. On August 24 I got a CarGurus referral offer from this store for $13,075. I told them I could not come that day and would bring the car the following weekend. I did. Same vehicle. Excellent condition. After they inspected it they offered $8,675. That is $4,400 less, about 34 percent below the figure they used to get me in the door. On the lot they said the $13,075 only counted if I bought a car from them. That was not how the CarGurus offer was presented. They later posted that the online amount comes from a third-party partner, is not a final purchase offer, and only gets confirmed after a physical inspection and current market value. That is a different explanation than what they told me in person. A same-day 34 percent haircut is not mileage, equipment, or the market moving between August 24 and the appointment. If $13,075 was never the offer, do not send it as one. Get a written offer from CarMax or another buyer before you waste the trip. I would not sell a car here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your perspective. We understand your concern regarding the difference between the online appraisal and the amount offered after the in-person inspection. The online appraisal is generated through a third-party source based on the information provided online. Once the vehicle is brought to the dealership, our team must evaluate the vehicle in person and review its actual condition, mileage, history, equipment, and current market value before determining the final purchase offer. Vehicle values are not fixed and can change based on market demand, inventory levels, comparable vehicle sales, condition, and other market factors. For that reason, an online appraisal should be considered a starting point until the vehicle has been physically inspected and its current value can be confirmed. We also take your comments regarding the communication during your visit seriously, as we want the appraisal process to be explained clearly and consistently. We appreciate your feedback and wish you the best with the sale of your vehicle. — Ambar Motors Management Team
They still will not address the actual numbers or the story they told me on the lot. I was offered $13,075 on August 24 through CarGurus. I brought the same car in, excellent condition. They offered $8,675. That is $4,400 less, about 34 percent. On site they said the high number only counted if I bought a car from them. Now they say the online figure was only a third-party starting point pending inspection and “market value.” Those are two different explanations. A same-weekend 34 percent drop is not mileage, equipment, or the market moving. If $13,075 was never the offer, it should not have been sent as one. Their reply restates the fine print and skips the contradiction.
My experience with Ambar Motors in Doral was incredibly frustrating and, frankly, a complete waste of my time and my friend’s time. They advertised a specific Tesla, collected my phone number, and then scheduled a test drive for that vehicle. I specifically told them that my friend would be there between 12:00 and 1:00 PM to see and test-drive the car. That gave them a very clear opportunity to tell me the truth: they did not actually have the vehicle. Instead, when my friend arrived, he was told that they had just purchased the car and that it had not arrived yet. The response was essentially, “hopefully tomorrow.” Then, approximately 20 minutes later, I received a text message from the dealership saying that the car had been sold—and immediately tried to redirect me toward another Tesla they had available. So which is it? Was the car sold? Had they just purchased it and were waiting for it to arrive? Or did they simply advertise a vehicle they didn't have in order to generate leads and get people's phone numbers? Regardless of the explanation, the result is the same: they knowingly allowed me and my friend to waste our time coming to the dealership for a vehicle they knew was not there. They could have easily called or texted me beforehand and saved us the trip. They chose not to. That is not how you build trust with a potential customer. If this is how Ambar Motors treats someone before they even make a purchase, I can only imagine how they handle customers after they have their money. There are plenty of dealerships in South Florida. I strongly recommend taking your business somewhere that respects your time and is honest about the vehicles they advertise. Buyer beware.
My experience with Ambar Motors in Doral was incredibly frustrating and, frankly, a complete waste of my time and my friend’s time. They advertised a specific Tesla, collected my phone number, and then scheduled a test drive for that vehicle. I specifically told them that my friend would be there between 12:00 and 1:00 PM to see and test-drive the car. That gave them a very clear opportunity to tell me the truth: they did not actually have the vehicle. Instead, when my friend arrived, he was told that they had just purchased the car and that it had not arrived yet. The response was essentially, “hopefully tomorrow.” Then, approximately 20 minutes later, I received a text message from the dealership saying that the car had been sold—and immediately tried to redirect me toward another Tesla they had available. So which is it? Was the car sold? Had they just purchased it and were waiting for it to arrive? Or did they simply advertise a vehicle they didn't have in order to generate leads and get people's phone numbers? Regardless of the explanation, the result is the same: they knowingly allowed me and my friend to waste our time coming to the dealership for a vehicle they knew was not there. They could have easily called or texted me beforehand and saved us the trip. They chose not to. That is not how you build trust with a potential customer. If this is how Ambar Motors treats someone before they even make a purchase, I can only imagine how they handle customers after they have their money. There are plenty of dealerships in South Florida. I strongly recommend taking your business somewhere that respects your time and is honest about the vehicles they advertise. Buyer beware.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. At Ambar Motors, we value our customers and have proudly served the community for over 35 years. Our inventory changes frequently, and vehicle status can sometimes change very quickly due to sales, acquisitions, transportation, or system updates. In this case, the information surrounding the Tesla’s availability was not communicated as clearly as it should have been. We want to be clear that our goal is never to mislead customers or waste anyone’s time. We work hard to provide a professional experience before, during, and after every purchase, and our long-standing presence in the market reflects the trust we have built with many customers over the years. We appreciate the feedback and will use it to improve how vehicle availability is confirmed and communicated prior to appointments. — Ambar Motors Management Team
This dealership should have a 5 Star plus, I purchased a stunning Mercedes-Benz in immaculate condition from Gregorio, Sales Consultant very professional and patient, and considerate of my BMW which they took as a trade despite the condition. I highly recommend this dealership. You won't regret it!
This dealership should have a 5 Star plus, I purchased a stunning Mercedes-Benz in immaculate condition from Gregorio, Sales Consultant very professional and patient, and considerate of my BMW which they took as a trade despite the condition. I highly recommend this dealership. You won't regret it!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gregorio, excelente vendedor, muy buena fue la experiencia tramitar todo con el. Lo recomiendo muchísimo
Gregorio, excelente vendedor, muy buena fue la experiencia tramitar todo con el. Lo recomiendo muchísimo
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mi experiencia fue Espectacular, fueron amables, serviciales y un trato muy agradable, ayudaron en todo momento.
Mi experiencia fue Espectacular, fueron amables, serviciales y un trato muy agradable, ayudaron en todo momento.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gracias, Yojan, por su excelente comentario. Nos alegra mucho saber que su experiencia fue espectacular y que nuestro equipo pudo brindarle un trato amable y servicial en todo momento. En Ambar Motors trabajamos para ofrecer siempre la mejor atención. ¡Será un placer atenderle nuevamente!
Jose is the man . Bought 2 Audi’s from him . Super nice guy , helps with everything you need . If you reading this and you thinking of buying a car make sure to ask for Jose when you get there . 👍
Jose is the man . Bought 2 Audi’s from him . Super nice guy , helps with everything you need . If you reading this and you thinking of buying a car make sure to ask for Jose when you get there . 👍
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They sold me a completely bad car for $12,000, and when I returned it they said, "Okay, we'll buy it back from you for $2,500." They charged me $2,000 for the purchase and their service… they took advantage of the fact that I'm a woman and it was my first time.
They sold me a completely bad car for $12,000, and when I returned it they said, "Okay, we'll buy it back from you for $2,500." They charged me $2,000 for the purchase and their service… they took advantage of the fact that I'm a woman and it was my first time.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Estoy muy contenta he comprado dos veces mis carros aquí, en mi última compra del domingo pasado me atendió José muy profesional y muy atento, salí contenta con mi Toyota colora, me ayudaron con los precios, lo recomiendo
Estoy muy contenta he comprado dos veces mis carros aquí, en mi última compra del domingo pasado me atendió José muy profesional y muy atento, salí contenta con mi Toyota colora, me ayudaron con los precios, lo recomiendo
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
⚠️ warning ⚠️ Please DO NOT purchase any vehicle from these scammers.. They lie about the conditions on the car before they sell it to you.. I purchased a vehicle from them thinking that it was accident clean and it was a HUGE lie.. the car kept giving me problems with only the 5 months I had it ..I try to trade it in with another dealership and that when they showed me the car fax and all the accidents and that why I was having issues.. I went back to amber motors and Richard told me he wasn't aware of the accidents and that if I fixed the car he would replace it with another one of the same value.. After spending another $1500 plus tows on the car I bring finally to the dealer and Richard and Victor both kept this scheme and lies going.. Now I'm stuck with a car that is damaged and has no value to exhange!!!
⚠️ warning ⚠️ Please DO NOT purchase any vehicle from these scammers.. They lie about the conditions on the car before they sell it to you.. I purchased a vehicle from them thinking that it was accident clean and it was a HUGE lie.. the car kept giving me problems with only the 5 months I had it ..I try to trade it in with another dealership and that when they showed me the car fax and all the accidents and that why I was having issues.. I went back to amber motors and Richard told me he wasn't aware of the accidents and that if I fixed the car he would replace it with another one of the same value.. After spending another $1500 plus tows on the car I bring finally to the dealer and Richard and Victor both kept this scheme and lies going.. Now I'm stuck with a car that is damaged and has no value to exhange!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They were very very helpful from the moment I walked in. They put on the table all the info about the car and were very clear with the additional taxes and dealer fees from the beginning. They were very professional. Very positive experience !
They were very very helpful from the moment I walked in. They put on the table all the info about the car and were very clear with the additional taxes and dealer fees from the beginning. They were very professional. Very positive experience !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase