Reviews
Bailey was my salesman and he was outstanding in every
Bailey was my salesman and he was outstanding in every way. Professional and exceptional attention to detail. Brandi in finance was super to deal with. You can tell she has been doing her job for a while now. Squared away and everything in order is her personal goal. She was exceptional. The best car buying experience I have ever had.
Bailey was my salesman and he was outstanding in every
Bailey was my salesman and he was outstanding in every way. Professional and exceptional attention to detail. Brandi in finance was super to deal with. You can tell she has been doing her job for a while now. Squared away and everything in order is her personal goal. She was exceptional. The best car buying experience I have ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had great help from Bailey and Brandi and finding us a
We had great help from Bailey and Brandi and finding us a new car. Staff was knowledgeable and very helpful along the way to find the right vehicle for us.
We had great help from Bailey and Brandi and finding us a
We had great help from Bailey and Brandi and finding us a new car. Staff was knowledgeable and very helpful along the way to find the right vehicle for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Walked in and walked out with my new purchase in a short
Walked in and walked out with my new purchase in a short period took less then 24 hours so thank you for all your help and expertise Bailey Leonard
Walked in and walked out with my new purchase in a short
Walked in and walked out with my new purchase in a short period took less then 24 hours so thank you for all your help and expertise Bailey Leonard
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We were visiting the Crawford County Humane Society in
We were visiting the Crawford County Humane Society in Robinson Il. While we were there, our tire pressure monitor light went on. My husband found a nail in one of the tires, and the tire pressure was 22psi. We went to Silverthorne Ford to see if they could help us. These people could not have been nicer. They were going to patch the tire, but Geoffrey discovered some large cracks on the inside of the tire. We were shocked since we had just had our tires rotated by our mechanic, and he never said anything. Jordan was surprised the tire hadn't blown. It could have been a bad accident if the tire had blown while we were driving at highway speeds. Even though the mechanics were busy, they took the time to replace the damaged tire. Geoffrey inspected the other 3 tires, and the other 3 were beginning to get cracks in them as well. This is a Ford dealer and we have a Toyota, so it was really nice they were willing to help us instead of sending us elsewhere. We live in Minnesota and we're on our way back. We forgot to take pictures of the tire to show our mechanic. Makayla was nice enough to send us some photos. We were just so amazed at the kindness and customer service we were provided by everyone at the dealership. Jordan, Geoffrey, Makayla, and Bailey really stood out. Bailey spent a lot of time showing my husband the owner's Hellcat he was detailing while we waited. We couldn't have been happier with the service everyone provided. We would highly recommend you take your vehicle there if you need any service.
We were visiting the Crawford County Humane Society in
We were visiting the Crawford County Humane Society in Robinson Il. While we were there, our tire pressure monitor light went on. My husband found a nail in one of the tires, and the tire pressure was 22psi. We went to Silverthorne Ford to see if they could help us. These people could not have been nicer. They were going to patch the tire, but Geoffrey discovered some large cracks on the inside of the tire. We were shocked since we had just had our tires rotated by our mechanic, and he never said anything. Jordan was surprised the tire hadn't blown. It could have been a bad accident if the tire had blown while we were driving at highway speeds. Even though the mechanics were busy, they took the time to replace the damaged tire. Geoffrey inspected the other 3 tires, and the other 3 were beginning to get cracks in them as well. This is a Ford dealer and we have a Toyota, so it was really nice they were willing to help us instead of sending us elsewhere. We live in Minnesota and we're on our way back. We forgot to take pictures of the tire to show our mechanic. Makayla was nice enough to send us some photos. We were just so amazed at the kindness and customer service we were provided by everyone at the dealership. Jordan, Geoffrey, Makayla, and Bailey really stood out. Bailey spent a lot of time showing my husband the owner's Hellcat he was detailing while we waited. We couldn't have been happier with the service everyone provided. We would highly recommend you take your vehicle there if you need any service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We worked with Brandi and Bailey and couldn’t have been
We worked with Brandi and Bailey and couldn’t have been more helpful. Great experience and if we are ever in the market again, we will look to this dealership.
We worked with Brandi and Bailey and couldn’t have been
We worked with Brandi and Bailey and couldn’t have been more helpful. Great experience and if we are ever in the market again, we will look to this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Traveled almost a hundred miles to buy a vehicle at
Traveled almost a hundred miles to buy a vehicle at Silverthorne. Bailey and Brandi couldn’t have been more helpful or accommodating. Great buying experience. Small town old school dealership that treats people like friends and neighbors, not like just another a$$ in a seat. Thanks
Traveled almost a hundred miles to buy a vehicle at
Traveled almost a hundred miles to buy a vehicle at Silverthorne. Bailey and Brandi couldn’t have been more helpful or accommodating. Great buying experience. Small town old school dealership that treats people like friends and neighbors, not like just another a$$ in a seat. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very helpful staff.
Very helpful staff. Kind respectful and allowed me to find the vehicle that worked for me. Did not push
Very helpful staff.
Very helpful staff. Kind respectful and allowed me to find the vehicle that worked for me. Did not push
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
thank you for your time in response we look forward to working with you in the future
They use bait cars to lure you in and then try and sell
They use bait cars to lure you in and then try and sell you on a more expensive vehicle that you don’t have interest in.
They use bait cars to lure you in and then try and sell
They use bait cars to lure you in and then try and sell you on a more expensive vehicle that you don’t have interest in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Friendly very helpful
Just bought a slightly used van there. They were very friendly, and helpful. No haggling on the prices. The finance lady there even worked extra to get us a better interest rate, just to help us. I would recommend.
Friendly very helpful
Just bought a slightly used van there. They were very friendly, and helpful. No haggling on the prices. The finance lady there even worked extra to get us a better interest rate, just to help us. I would recommend.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shawn, It was a pleasure working with you! Thank you for your review. We look forward to hearing from our customers to continue improving our processes to ensure safe, reliable and efficient practices.
Great techs and Advisors
Every time I bring my vehicle in they do a thorough job of looking my vehicle over and performing all my maintenance and repairs. The advisors do not perform any work before asking. The sales staff is very helpful too.
Great techs and Advisors
Every time I bring my vehicle in they do a thorough job of looking my vehicle over and performing all my maintenance and repairs. The advisors do not perform any work before asking. The sales staff is very helpful too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
CW. We appreciate your input. We enjoy informing and serving our customers as quickly and efficiently as possible.