Mercedes-Benz of Fort Walton Beach

My initial experience with the sales department was terrific, but then I needed to schedule an appointment for my ceramic coating. From day one, I was given the run around, which continued for almost three or 4 months. Finally, I get the car in for ceramic coating. The loaner I requested was not reserved, so I had to stay at the dealership. I checked the vehicle in at 11:00 and left around 1:30 or so. So it only took two hours or less for a ceramic coat….When asked about the scratches still in the paint on the bumper? The service manager told me they only add a clear coat over everything. Correct me if I’m wrong, but meticulous detailing steps go into ceramic coating, and process for a proper ceramic coat should’ve taken anywhere from 24 to 48 hours or longer, depending on the vehicle type.. I’m not a professional, but shouldn’t give or take the steps below have been applied: Surface Preparation: for a ceramic coat is: Thorough Cleaning: The surface (e.g., a car's paint) must be meticulously cleaned to remove any dirt, grease, or other contaminants that could interfere with the coating's adhesion. Decontamination: This step removes embedded pollutants like iron particles and other contaminants using methods like clay bar treatment or specialized chemical decon products. Paint Correction: Any imperfections in the paint, such as swirl marks or scratches, are addressed through polishing to create a smooth, even surface for the coating. Panel Wipe: An Isopropyl alcohol (IPA) wipe is often used as a final step to ensure the surface is free of any residues that could affect the coating. Then the application of the coating…. 2. Ceramic Coating Application: I’m positive none of this happened. My vehicle still has iron particles, scratches, and swirl marks. . My car's interior looks like I did a half-assed, amoral wipe down. Now I have to spend $2000 to fix their lackluster job. If I could rate their service department a zero, I would. It's the worst customer service I've ever experienced.

This dealership was amazing. Anything from David Scott Lee is guaranteed. Everyone was very nice and very accommodatable. They did not make the process long and they showed you the Carfax. When you do research and you don’t know what you’re doing that’s your problem.

Kris, our sales guy, was great to work with. He was professional, patient and not pushy. The finance department was just as nice and enjoyable to work with.

DO NOT BUY HERE STAY FAR FAR AWAY Purchased a vehicle sight unseen online from MB of FWB and told my salesperson the condition of the brakes were extremely important to me and to make sure they were in good condition as they are a very expensive brake job to repair. I was told by my salesperson that they were in good condition and I would not have to worry about the brakes at all and the vehicle was shopped properly, which is the sole reason I went through with the purchase. I also was promised $1,000 back which was put in a "we owe" document that was never sent out to me because I almost backed out due to a hidden extra $1,000 dealer fee. Within the first 80 miles of the drive a check engine light came on the vehicle, and within 150 miles a brake system failure alert popped up as well. Both having nothing to do with the other. After having it brought to my local MB dealer, the vehicle had a massive engine oil leak which happens and a faulty thermometer which happens as well and I gladly paid to have those issues remedied and did not throw that back on the dealer. However, my MB dealer informed me the vehicle would not only not come close to passing inspection, but was UNSAFE TO OPERATE as the rotors were warped and brake pads worn to little to nothing. I was quoted about $13,000 for the brakes I was told were fine, and after a week of being bounced back and forth upper management concluded to offer me $2,000 towards the repairs. I was calm cool collected throughout the process not waving any threats even apologizing to the dealership for making this into something that needs to be addressed and I was offered 2k and that is that. Absolutely criminal and disgusting. Filing a complaint with Florida DMV and suggest anyone else with a negative experience does the same.

Service department Manager is a joke and their employee Gay is very unprofessional and rude, especially when he was mocking my 17 Year old E-320 is worthless than their brand new car! He should be fired!

Nothing they say comes true I would never buy anything from them again costumer service is terrible

We have been trying to use this dealership for the warranty maintenance on our cars for more than 4 years, but have now given up. We had a recurring notice on our Mercedes app that the battery was not charging or staying charged. We were given numerous reasons why they could not fix it so we contacted Mercedes of Pensacola and they had the problem identified and fixed right away. Next, we bought a new car from the Ft. Walton dealership and paid extra for exterior paint protection to be applied before driving it home. After getting the car home I found the detail shop and not removed the adhesive from the car when protective plastic is applied to the cars during shipping. I could not understand how they could have washed and cleaned the car without noticing this adhesive on the doors, I took it back and they removed the adhesive and reapplied the paint protection. (Allegedly applied the protective coating) For my second annual service, they said the performed everything needed, but then I received a notice from CarFax that my tires had not been rot. When I asked the dealership about this issue, they couldn’t say whether they had rotated the tires or not. I then asked for a seat over be replaced, as there was a hole in it and the car was still under warranty. I had paid more than $2,000 for extra interior and exterior protection that was to cover the car for 5 years. After spending 2 months driving back and forth to the dealership so they could take pictures, tell me they were working on getting the seat repaired, I was told by the service manager they were not going to do anything, but would give me the name of someone who could make the repairs for me. I then complained to the manager, who agreed my seat should be covered and he said he would work on it and get back to me. I waited on the manager for more than a week and never heard back. I then called Pensacola Mercedes who agreed to make the repairs under the warranty and scheduled the service. It is sad so many people have to drive by the Ft. Walton Mercedes dealership and drive to Pensacola just to get professional service.

000め★ 5 minutes ago I recently traveled from Lafayette Louisiana to Destin Florida for the Christmas Holidays. I wanted to purchase new tires from my local Mercedes dealership before the trip but the size tires my car takes where not in stock and if ordered they would not have come in time. I called Mercedes Benz of Fort Walton Beach, they ordered my tires and installed them while I was in their area. The reason I am taking the time to write this review is to thank the Fort Walton Dealership for their excellent service. Joe in the service department was great and I had the pleasure of visiting with the General Manager Ray Villarreal, who I have to say was one of most sincere and professional persons I have ever dealt with, ever. I highly recommend Mr. Villarreal and Mercedes-Benz of Fort Walton Beach.

Took my Benz in for a routine service appointment. They kept it 3 days. No one answers the phone or returns calls about your car. And Don’t buy dents and dings coverage when you purchase. The contract covers neither. Nothing that requires paint. Nothing on a bumper. The worst confusion and service in all my 3 Mercedes I’ve had.

Pick up my car yesterday and found half of joint in my cup holder.Car just smelled. Will never do business with this dealership again. You wonder why things aren’t being done in a timely matter.