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AutoGrupo Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–1:00pm
Sunday 11:00am–5:00pm Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Hace 6 meses acudí para un recall.

Hace 6 meses acudí para un recall. Me indicaron que esperaban la pieza. He llamado más de 20 veces y quedan en llamarme y no me llaman. Incluso me dijeron que el gerente me llamaría y jamás. Es bueno vender así. El problema principal es que no puedo ir a otro dealer pues aparece que ordenaron la pieza. Tengo recall por máquina de wipers y por cable de emergencia. Increíble

Hace 6 meses acudí para un recall.

Hace 6 meses acudí para un recall. Me indicaron que esperaban la pieza. He llamado más de 20 veces y quedan en llamarme y no me llaman. Incluso me dijeron que el gerente me llamaría y jamás. Es bueno vender así. El problema principal es que no puedo ir a otro dealer pues aparece que ordenaron la pieza. Tengo recall por máquina de wipers y por cable de emergencia. Increíble

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Satisfied Customer AutoGrupo Ford Toa Baja/Bayamon

Excellent Service and professionalism from employees. They went above and beyond to ensure my vehicle had the necessary repairs, that the extended warranty covered most of them and a provided a reasonable price for the ones that came out of pocket. Special thanks to **Yahaira Gracia** for ensuring my vehicle was out of the shop on a timely manner. Overall a great experience!

Satisfied Customer AutoGrupo Ford Toa Baja/Bayamon

Excellent Service and professionalism from employees. They went above and beyond to ensure my vehicle had the necessary repairs, that the extended warranty covered most of them and a provided a reasonable price for the ones that came out of pocket. Special thanks to **Yahaira Gracia** for ensuring my vehicle was out of the shop on a timely manner. Overall a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Auto Grupo Ford-outstanding service

It's was a great experience. Every time you visit this dealer (auto grupo ford) the make you feel very important and especial. The costumer service in PR is not good at all. That's why is impressive. In Auto Grupo Ford, you find it all. Great price, great service, a very great team and a great smile Like i said before, there's no better place to buy a Ford. Again, thanks i have much more that i expected. Hopefully it's gonna be the first of more experience with them.

Auto Grupo Ford-outstanding service

It's was a great experience. Every time you visit this dealer (auto grupo ford) the make you feel very important and especial. The costumer service in PR is not good at all. That's why is impressive. In Auto Grupo Ford, you find it all. Great price, great service, a very great team and a great smile Like i said before, there's no better place to buy a Ford. Again, thanks i have much more that i expected. Hopefully it's gonna be the first of more experience with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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An Escape

Nice facility. Ford always been a great maker. Ford Escape is my favorite.

An Escape

Nice facility. Ford always been a great maker. Ford Escape is my favorite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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