Toyota of Fort Walton Beach

I expected 40K service with numerous recalls on my 2005 Tacoma to take one week when it only took 2 days. We received our truck in a very clean condition.

This was an internet sale as a surprise birthday gift. All of the above people were involved and all did an outstanding job from the initial contact to delivery. All were knowledgeable, personable and made the experience easy and fun. Special hats off to those my husband and I dealt with - Matt Jamieson, Lloyd Pedersen and Matt Hunnicutt.

I have always had a great experience with Quality Toyotas Crew of Professionals.For all those who post that they are told one price and get a different price when all done are wrong.They keep you updated at all times if anything changes or not.Awesome job on Mr.Elliots end he took very good care of me and my family the whole time and put us in a rent a car at no cost till our truck was completed.Great Experience and if you don't want quality work take your ride to some mom and pops mechanic and see what you get. Thanks

Elliot couldn't have been more professional. I was welcomed right from the start. He acquired the information needed for my service, explained what would take place and showed me to the waiting room.. While in the waiting room I was given the opportunity to request an update on my service. My service experience at your dealership was outstanding! Thank you, Richard

This is our fifth vehicle we have purchased from Quality Imports over the past 26 years. For the past three vehicles we have purchased, our salesman has been Matt Jamieson. He is truly an asset to the company...honest, friendly, knows the vehicles from top to bottom, and not overly pushy. For our last two vehicle purchases from Quality Imports we specifically asked that Matt be our salesman...that's how highly we value Matt.

A few comments to explain my ratings: 1. I have never experienced a service advisor like Gary Reynolds before. He gave me confidence that the dealership that he represented was honest and staffed by competent mechanics who would do their best to provide the service that I required. I felt comfortable dealing with Quality Imports because of him; there are many horrors stories of tourists receiving poor &/or over-priced service. Gary came to speak to me several times during my 3 hours at Quality Imports to keep me informed about the progress of work completed and still to be done. After the mechanics had diagnosed the problem, Gary made it clear that I had options. I could have the work done by Quality Imports in Florida or, because of the nature of the problem diagnosed, I could have the work done when I returned home. I felt no pressure to have the work done immediately, which considering the estimated cost of the work was appreciated. In my opinion, Gary was knowledgeable and, even though an employee of Quality Imports, he was understanding about my concerns about having expensive work done far from home. Dealing with Gary Reynolds gave me a good feeling about having brought my Toyota RAV to Quality Imports for service. 2. I really have no way of assessing the quality of work. the oil & filter change was done as expected. I am not a mechanic and, therefore, I can not assess whether the diagnosis of the problem associated with the 3 caution lights that were lit up was correct or not. In that regard, I can only rely on the first impressions (received from Gary Reynolds) that the mechanic was competent and not attempting to "up sell" parts and labour. 3. In my opinion, my comment about price being "bad" or even "very bad" is a fair comment. To pay over $800.00 for a canister, regardless of its function, seems exorbitant. It may be a Toyota, but those kinds of prices cause one to consider whether there is value in buying a Toyota.... 4. In summary: - would I return to Quality Imports - absolutely, yes. - would I consider buying another Toyota - and I have previously owned a Corolla, Camry and now a RAV - maybe not. The prices associated with initial purchase price and after purchase servicing are climbing steeply relative to other brands and the reliability of Toyotas is not what it used to be. Best regards, Doug Brown email: peterdouglasbrown@hotmail.com February 13/14

Brandon Miller took the time to show us all the options the Highlander has on it. Which was very helpfull. I was pleased with the people and the service we recevied . Thank You

Brought my Toyota Rav4 in on Saturday and the car wouldn't make the noise but it acted up again. I was able to get it in same day, drove in and the mechanic was coming through the bay, heard the noise, popped the hood and had it diagnosed in 5 seconds. Carlos had in the bay, and alternator replaced within an hour. Carlos was very professional but down to earth, it was a pleasure. Not happy to spend so much money but it is a machine.

I had a great amazing and outstanding experience. I was in and out extremely quickly! I am so very happy to choose Quality Imports! Thank you!!

Brought in my 2006 Sienna that needed quite a few things done to it and Carlos was knowledgable,friendly and efficient. I did not anticipate spending $1700 so that is why I gave a rating of 4 on the price section.