Auto City STL

Warning to potential buyers – Auto City STL (St. Charles, MO) I purchased a vehicle from Auto City STL on September 10, 2025, and as of mid-October I still have not received the title. Despite multiple emails and calls, the dealership kept promising to mail it “right away.” On October 16, they finally admitted that they do not have the title and only then applied for a replacement. This means they sold me a car without having legal ownership documents, which violates Missouri law. My temporary tag is now expiring, leaving me unable to register or legally drive the car. I have filed a complaint with the Missouri Department of Revenue and the Attorney General’s Office to get this resolved. I strongly advise anyone considering buying here to verify that the dealer actually has the title in hand before paying. Poor communication and lack of transparency have made this a stressful experience.

Good Quality service! Simple process, quick approval, overall will be back for my next vehicle in the future! Amazing customer service!

I LOVE this company! They were great to work with. Kirk was AMAZING and I appreciate all of his time in helping me drive away in such a beautiful vehicle. Thank you all so much!!! We will be back!

Purchasing a vehicle from Auto City STL was a great experience. From the moment I saw the car in the ad, to the moment I was handed the keys, the experience was top notch. No hassles and very responsive through the whole process.

Very nice people and good deals. Check them out for used vehicles. You won't regret it.

Nice variety of cars at various pricing. The owner and staff made the process simple and easy. Very happy with the price I paid for the vehicle.

Nice selection of great cars. Kirkland was so easy to work with. Told him the style and price range and he found me a GREAT Lincoln MKZ!!! no hassle , no pressure !!!

Great experience in all regards. We traveled 250 miles to purchase the car and were able to work out all details in advance. Greg was extremely accommodating and the 911 was in excellent condition and exactly as he described. Nice selection of vehicles of all types, with honest , fast and friendly service.

Worked with Greg. Laid back easy transaction yet very professional. Car was exactly as described. Vehicle was cleaned (again), gassed up, temp tags were attached and paperwork ready to sign upon our arrival. Greg does his job very well. The wife is happy so I did my part.

Purchased under a wk ago. GREAT(1)wide range of vehicles(2)thus far I really love my car(3) no haggling(4) 3 month 3kmile extended warranty(5)Already pre- financed before car shopping, so the purchase process was quick & easy(6)the salesman we worked with, Kirk, was pleasant throughout our transactions and Craig was great to chat with GOOD(1)reasonable pricing AVERAGE (1) so so trade-in pay(went up a few dollars when asked)(2)overall customer service. NOT SO GOOD (1)had to look past a not squeaky clean interior(rusty nail in console included)in order to appreciate the vehicle (car lots usually have their cars clean,even the junkers); Kirk did personally wash and vacuum the vehicle before we drove home at least(2)When I went back in to purchase the vehicle Kirk would not fill up the tank,his answer was more or less that as a small lot, they couldn't afford it..sure,but ok since I'd made my decision & really liked the car(only a little over 1/4 tank when I purchased); had to return for inspection and minor repairs, I again asked about a courtesy fill up; at first I got the same answer, but after mentioning feeling undervalued, Kirk did agree to top it off which maybe was $10,since I'd filled it after purchase; was a principle thing for me; I'd just paid over $17k for a car; him paying $40 tank of gas in the beginning is nothing; also, he told me the car would be detailed before I picked it back up, it wasn't; he said it'd just gotten back to the lot and he didn't have a chance to have it done;what he didnt know is I have the app & saw when it went & to the repair shop & returned. We dropped off @ 9am, went to shop approx 12made it back to the lot right after I called to inquire about the progress approx 5:15pm;there was time before it went for repair & I'm wondering how long it actually was worked on BAD(1) I asked questions about the vehicle that could not be answered,they are trying to sell cars; I assumed that they'd research and know about the cars before selling them; on the other hand, excepting a couple of verbalized(incorrect) assumptions, at least they didn't outright lie about not knowing some of the answers (though one answer clearly was made up for to get me off the lot(if you read this, salesman, there is a cover over the input jack, no it's not something broken inside of it, just doesn't work)(2) During our visit to test drive the vehicle, the owner did ask if we'd been helped, but the remainder of the visit, not a word, nor did he really acknowledge us much when we went back for purchase. It's a small lot and someone came back to purchase one of your vehicles, at least, say hello, thanks for coming, or for buying one of our cars”. I did observe him having a nice drink (Brandy, Scotch?) with another set of folks, but I literally had to say hi to him as he walked by several times in order for him to speak (3) don't yet have the title which I'm really not happy about; Kirk said something along the lines of the bank keeping them for security reasons and it could take up to 10 days (??)never heard of that & could be wrong but suspect that since I already had pre-financed through my CU which although well known, is not one they work with, he really wanted to ensure the $$ order was legit. The experience was ok, but I guess I'm accustomed to a little more, "you’re a valued customer", experience.. Oh, can I please get a bottle of water (again chalked up to it being a small lot & offered tap, no it's Covid time)?? I hope that title comes soon because I don't like driving on temp tags & I really technically don't own it yet...guess I should've put a deposit down and waited until everything was ready to go. Not the worst experience by far, but I've bought several cars through the years and this is the first time I've come away with a "meh" feeling about the experience