Jacky Jones Chrysler Dodge Jeep Ram

At this moment it seems all work performed was done right. My only complaint is a lack of communication along the process.

There's no such thing as a perfect dealership every single day. Even the best have off days when things don't go exactly as planned. What truly sets a dealership apart is how they handle those moments—and Jacky Jones CDJR Cleveland does it right. They stand behind their work, genuinely care about their customers' concerns, and go out of their way to make things right when an issue arises. The team is professional, courteous, and committed to delivering excellent service, even when the unexpected happens.

Friendly, informative people. Have another one to service. Would refer you to anyone for dependable, quick service

Very knowledgeable about the product they sell,very professional very helpful with helping you understand different aspects of the vehicle for what you are going to be using the for.

The best ever second to none very professional in every way would not take my vehicles anywhere else

Warranty recall issue. Tara handled the whole process, from making the appointment to notifying me when the vehicle was finished. She is very professional.

Service was easily scheduled online and check in was easy and done quick and right the 1st time...

Service was great, Amy got me in right away and informed me as soon as my vehicle was ready.

Very pleasant lady at check-in and check-out to deal with on the day

We have brought our cars there many times and have been very happy with their work. The collision center especially. I can count on them to get it done right the first time. Great service and the staff is Top notch!!!