Lifted Trucks - Phoenix

2.7
(35 reviews)
Sales hours: 8:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–7:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed

Reviews

2.7
(35 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Had a great experience at lifted trucks on Bell road.

Had a great experience at lifted trucks on Bell road.... Dustin was great very friendly and helpful...went above and beyond to get what we wanted... thanks again for all your help... definitely will be back

5.0

Had a great experience at lifted trucks on Bell road.

Had a great experience at lifted trucks on Bell road.... Dustin was great very friendly and helpful...went above and beyond to get what we wanted... thanks again for all your help... definitely will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Do not buy from this dealer!

Do not buy from this dealer! Lazy and incompetent. Have been dealing with a title issue for 4 months. Only out of state dealer I’ve ever worked with that will not send your paperwork to your local tag office. Of course they do not mention this either. Instead they just send your paperwork to the state of AZ. Had the truck shipped to the Huntsville location and due to AZ not communicating with Huntsville I got to sit around for 2 hours until the finance manager decided to show up. Worst experience I’ve ever had dealing with any dealership.

1.0

Do not buy from this dealer!

Do not buy from this dealer! Lazy and incompetent. Have been dealing with a title issue for 4 months. Only out of state dealer I’ve ever worked with that will not send your paperwork to your local tag office. Of course they do not mention this either. Instead they just send your paperwork to the state of AZ. Had the truck shipped to the Huntsville location and due to AZ not communicating with Huntsville I got to sit around for 2 hours until the finance manager decided to show up. Worst experience I’ve ever had dealing with any dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great dealer

Mark was really helpful and made everything fast and simple always made sure to have great customer service and kept me updated with any little change

5.0

Great dealer

Mark was really helpful and made everything fast and simple always made sure to have great customer service and kept me updated with any little change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Their Loss

I give this store zero stars! It wasn’t the salesman I was working with he was great! It was the manager, he had no respect for his elderly salesman that I was working with nor a profitable deal!

1.0

Their Loss

I give this store zero stars! It wasn’t the salesman I was working with he was great! It was the manager, he had no respect for his elderly salesman that I was working with nor a profitable deal!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

GO ELSEWARE

These guys completely dishonest. They do anything to make a a sale. They advertise one price, when it’s time to get the real numbers on paper, they switch them and all kind of other fees to make a bigger commission…. They then have the audacity to say “if we were to get you those numbers can we seal the deal”. Advertising a sales price of $250 less than what they put on paper, and charging $200 more than advertised for a doc fee. Oh and to top it off a detail/disinfectant fee of $895. The salesman was also completely clueless and wanted to charge me Arizona tax when I am not even registering it there, it was going to a destination almost 3000 miles away…. Loss my business, I’d rather pay an extra couple thousand to a dealer that is transparent, upfront and honest…. Anything to make an extra nickel….sickening

1.0

GO ELSEWARE

These guys completely dishonest. They do anything to make a a sale. They advertise one price, when it’s time to get the real numbers on paper, they switch them and all kind of other fees to make a bigger commission…. They then have the audacity to say “if we were to get you those numbers can we seal the deal”. Advertising a sales price of $250 less than what they put on paper, and charging $200 more than advertised for a doc fee. Oh and to top it off a detail/disinfectant fee of $895. The salesman was also completely clueless and wanted to charge me Arizona tax when I am not even registering it there, it was going to a destination almost 3000 miles away…. Loss my business, I’d rather pay an extra couple thousand to a dealer that is transparent, upfront and honest…. Anything to make an extra nickel….sickening

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Total scam ripoff company. Was sold out to equity

Traded new truck for a suburban that lifted trucks said they had very high quality but it was a toilet on wheels. Total scam company. Sold out to equity firm. Not small biz at all just a dirty used truck dealer. Very stinky also.

5.0

Total scam ripoff company. Was sold out to equity

Traded new truck for a suburban that lifted trucks said they had very high quality but it was a toilet on wheels. Total scam company. Sold out to equity firm. Not small biz at all just a dirty used truck dealer. Very stinky also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

SCAMMERS BE VERY CAREFUL

They used a fake cleaning fee to trick me into thinking they took money off the price. I have all the paper work to prove it. They only refer to it as DP on the hand written agreements but it is never itemized in any other paper work. Just listed as a discount grouped with other discounts. Also, the finance dept took photo copies of my debt card and the next day my bank shut down the card for fraud.... not sure if it is linked but I called the Manager and he did not care. BE CAREFUL .

1.0

SCAMMERS BE VERY CAREFUL

They used a fake cleaning fee to trick me into thinking they took money off the price. I have all the paper work to prove it. They only refer to it as DP on the hand written agreements but it is never itemized in any other paper work. Just listed as a discount grouped with other discounts. Also, the finance dept took photo copies of my debt card and the next day my bank shut down the card for fraud.... not sure if it is linked but I called the Manager and he did not care. BE CAREFUL .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Not happy I want to skill me

I spent over $100,000 On a 2022 King Ranch that I purchased from Lifted Trucks, a company in Phoenix Arizona. I almost lost my life last week, the truck VIOLENTLY pulled to the left into oncoming traffic. I am so glad that both hands were on the wheel. I took it to the dealer and they said the lift was installed incorrectly, Down hill assist along with multiple other automatic breaking errors were present. They told me that I was lucky to be alive. Ford texted me an estimate for the repair cost and why the life safety failure occurred. I drove another vehicle down to Lifted Trucks On bell road and explained to my salesman what happened. He was super cool and told me that if I took it to them they wood take it to Ford because their upgraded lift cannot automatically apply breaks to the truck. He insured me that everything would be taken care of, not to worry and They would take care of it if there was any problems. So I then contacted Ford and told them to go ahead with the repairs. I returned after the repairs with the receipt and with a Coworker that was attempting to purchase a truck like mine. We thought for sure with their reputation this was a one of a kind mistake and they would stand behind their agreement. Unfortunately It looks like $ 2500 is more important to them than their reputation or the safety of their vehichles.

1.0

Not happy I want to skill me

I spent over $100,000 On a 2022 King Ranch that I purchased from Lifted Trucks, a company in Phoenix Arizona. I almost lost my life last week, the truck VIOLENTLY pulled to the left into oncoming traffic. I am so glad that both hands were on the wheel. I took it to the dealer and they said the lift was installed incorrectly, Down hill assist along with multiple other automatic breaking errors were present. They told me that I was lucky to be alive. Ford texted me an estimate for the repair cost and why the life safety failure occurred. I drove another vehicle down to Lifted Trucks On bell road and explained to my salesman what happened. He was super cool and told me that if I took it to them they wood take it to Ford because their upgraded lift cannot automatically apply breaks to the truck. He insured me that everything would be taken care of, not to worry and They would take care of it if there was any problems. So I then contacted Ford and told them to go ahead with the repairs. I returned after the repairs with the receipt and with a Coworker that was attempting to purchase a truck like mine. We thought for sure with their reputation this was a one of a kind mistake and they would stand behind their agreement. Unfortunately It looks like $ 2500 is more important to them than their reputation or the safety of their vehichles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

BUYER BEWARE!!!!

BUYER BEWARE!!!! Went in with a beautiful truck, 80k Miles, they immediately started trying to get me into another vehicle, they found one for me online, a Dodge Ram that looked great! It was evening when I finally got to the phoenix lot and could not see anything because it was soaked in silicone, took it home, couldn’t see out of it because of the silicone was all over everything I touched!! (Everyone of their vehicles are this way) there was a terrible smell in it. I found out that it was in an accident that was not disclosed. Did some further investigating on the vehicle and could not believe what I found! It was caked in dirt inside everything!! Blood splattered all over and a huge dent in the front bumper fender. It pulled really hard to the right. Not even 7 hours later went back to the dealership, they would not give me back my vehicle I traded and told me “to get my f*****g xxxx out of their vehicle” and if it wasn’t out in 30 min they would take it to their phoenix lot and there would be no way for me to get my tools out of it. His name was Mike and I do not recommend any body EVER purchasing a vehicle from them. Silicone breaks down anything it comes in contact with after a period of time. It lifts decals, makes dirt collect on it easier. They forced me into getting a warranty that I didn’t want and getting GAP with them is twice the cost of what my bank offers. They wouldn’t let me use my own bank for financing!!! They charged me for ridiculous things such as GWC VSC to get the dead body smell out of it. $895 that they charged me for , for the dodge I ended up giving back. They finally said they would get me into a new vehicle. Now this one has rust all over it and don’t forget about the silicone. Can’t drive at night because of it!! ! I should not have had to pay for that!! This has been a nightmare and has ruined my life!!!! I would give them 0 stars if possible! DO NOT Do business with this shady car dealership!!!

1.0

BUYER BEWARE!!!!

BUYER BEWARE!!!! Went in with a beautiful truck, 80k Miles, they immediately started trying to get me into another vehicle, they found one for me online, a Dodge Ram that looked great! It was evening when I finally got to the phoenix lot and could not see anything because it was soaked in silicone, took it home, couldn’t see out of it because of the silicone was all over everything I touched!! (Everyone of their vehicles are this way) there was a terrible smell in it. I found out that it was in an accident that was not disclosed. Did some further investigating on the vehicle and could not believe what I found! It was caked in dirt inside everything!! Blood splattered all over and a huge dent in the front bumper fender. It pulled really hard to the right. Not even 7 hours later went back to the dealership, they would not give me back my vehicle I traded and told me “to get my f*****g xxxx out of their vehicle” and if it wasn’t out in 30 min they would take it to their phoenix lot and there would be no way for me to get my tools out of it. His name was Mike and I do not recommend any body EVER purchasing a vehicle from them. Silicone breaks down anything it comes in contact with after a period of time. It lifts decals, makes dirt collect on it easier. They forced me into getting a warranty that I didn’t want and getting GAP with them is twice the cost of what my bank offers. They wouldn’t let me use my own bank for financing!!! They charged me for ridiculous things such as GWC VSC to get the dead body smell out of it. $895 that they charged me for , for the dodge I ended up giving back. They finally said they would get me into a new vehicle. Now this one has rust all over it and don’t forget about the silicone. Can’t drive at night because of it!! ! I should not have had to pay for that!! This has been a nightmare and has ruined my life!!!! I would give them 0 stars if possible! DO NOT Do business with this shady car dealership!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Jae's the MAN!!!

Jae McCaskill, has been my sales rep for two years and he's been nothing by five star service. I live in Tennessee and have the trucks shipped, every time it's been a flawless success! Jae is not only my sales rep but became a friend. Thank you Jae and Lifted trucks for your great customer service, I'll be a life long customer. God Bless.

5.0

Jae's the MAN!!!

Jae McCaskill, has been my sales rep for two years and he's been nothing by five star service. I live in Tennessee and have the trucks shipped, every time it's been a flawless success! Jae is not only my sales rep but became a friend. Thank you Jae and Lifted trucks for your great customer service, I'll be a life long customer. God Bless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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