Herb Chambers Lincoln of Norwood

Always good service from Jason and team in the service dept. they always treat me well.

Awesome service from Robert and his team! Thanks so much for making our service appt so easy!

Purchasing my new Corsair was a breeze and a very pleasant experience. From the sales person to car prep person to finance manager, they were awesome to deal with. Best car purchase experience I’ve ever had.

My experience with the service department at Herm Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers detailing our experience. In summary, Herb Chambers did two things that yielded a horrific customer experience: 1) Demonstrated a practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one 2) Nobody at Herb Chambers, including the General Manager, ever disputed this set of facts. At a minimum, I would have expected an apology and an admission that something had gone wrong here. We did end up trading in the car. We were not happy with the trade-in offer we received from Herb Chambers but we took it anyway. We just wanted to be permanently done with an organization whose customer service had proven to be awful. -John M __________email to Herb Chambers__________ Hi xxx, I am, in fact, very dissatisfied with the service we have received on our Lincoln Navigator over the past two months. On January 30, the car was in for service. Standard service was performed and no major issues were noted. On March 12, the car was in for service on the brakes and we noted that it was kind of jerky when we were driving it. After we were charged $2,315.82 for the brake repair, you checked the transmission due to the noted jerky driving and told us the transmission would need to be replaced or rebuilt. We decided to have the work done in order to keep the car for a few more years. So we brought the car back in on April 3 for the transmission work. When dropping the car off for that work, we noted new issues with the steering wheel and pre-collision assist. After you had our car for two weeks and charged us $7,540.86 to rebuild the transmission, we were told it would be approximately an additional $3,500 to fix the newly discovered issues. Now, as of Tuesday May 6, the parking brake has malfunctioned. The car is in our garage with the parking brake engaged and the “parking brake malfunction” alert going off. We cannot get the brake disengaged, even after shutting down the battery and trying a reset of the function. The car is stuck in our garage and we cannot move it. We are furious that we have owned the car for less than five years and all of these costly issues have arisen in rapid succession within 10,000 miles of the warranty expiring. Furthermore, the practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one. We would like to give Herb Chambers Lincoln a chance to do the right thing here. We would like you to have the car towed from our garage in Newton to Herb Chambers Lincoln and we would like you to purchase the car from us for $35,000. The Blue Book Value for the Lincoln Navigator is $35-40K. Given the recent work done to the car and the borderline unethical manner in which you charged for repairs before quoting the next reports, this is a very fair offer. Please respond to this email or call me at 617-xxx-xxxx as soon as you are able. I am currently without an operational car and obviously need to resolve this immediately.

Ryan was very patient and very informative! He went above and beyond. I highly recommend HC and Ryan!

Amazing customer service! Mara, William, and Brooke were great and made the whole experience hassle free.

Just had a great first service on our Lincoln Corsair. We’ve been customers at Herb Chambers for years. Sales and service staff are excellent.

Thanks Mara and team for making the purchase a smooth transaction. This is car #3 so that says something, deeds rather than words.

James in service was friendly, engaging and easy to work with. Upon checkout, he explained the invoice and was extremely helpful and easy to work with. In the waiting area, an employee saw me working on my laptop and invited me to sit at the cubicle area which is great to have. I didn't take advantage but definitely will next time. He also offered to get me a coffee which I thought was above and beyond customer service. Overall, great experience by both.

Chambers makes having your car serviced easy. Never had to leave my house, car was picked up and loaner dropped off. Car was returned when serving was completed. Great service Herb Chambers.