Bryan Subaru

Sadly, Bryan Subaru, which used to be a trustworthy source for maintaining & repairing my Crosstrek, is now a place I’d rather avoid. Yes, their waiting room has more amenities than it used to have, like a children’s playroom & better Wi-Fi, but they no longer offer transportation to & from the inner city, which is a big drawback if you need a time-eating repair. You might get lucky & get a friendly service agent. I was there a long time—they seem to have some. Unfortunately, Fate threw me to Richard, who was surly, uncommunicative, & shady. After their $10k+ “diagnosis”—be wary & ask questions at this point—I got no updates from him on my vehicle in the 6 hrs I sat there, & he disappeared until my car was ready. I was having some tire bolts replaced & installing 4 new tires. Their price on the bolts was fair; their price on the tires & installation was $200-300 more than the 2 other places I checked with who couldn’t replace the bolts, so I coughed it up to do it all at once. They’re under new management, & the atmosphere was strange—secretive & shady—when I wanted to lodge a complaint. My experience there was so unsettling, I will never buy another Subaru just so I don’t have to deal with them again.

Strange to say, but its a pleasure getting your oil changed!! Service was done very promptly and waiting area very comfortable.

Bryan Subaru has been great from the beginning we walked into the showroom and we are extremely happy with our new Forester

It was a pleasant experience. Arrived at the dealership,took my time looking over inventory then went inside. Greeted by salesman. Was shown and test drove several models. Sat down and looked over options before coming to a decision. A very easy decision to make a purchase here.

Robert White did a great job explaining and selling the car Pretty easy and quick

Always prompt, fast and very nice when doing service work on my car . No complaints

Damien was not high pressure at all when he showed us the car. He was knowledgeable and helpful. I called him the next morning with an offer that they accepted and everything went smoothly. We had a tow hitch installed by the service department. Everyone was friendly and easy to work with.

Always pleasant to work with. Kind, patient, professional and friendly. Not pushy at all. Always will to accommodate.

Everyone I had communication with was kind and courteous. All of my questions were answered. The wait was reasonable.

I purchased a service package for the first 4 oil changes and tire rotation on my 2022 Outback. When I used the 3rd service the woman told me that I had 1 more service call left and that the period to use it would be expired but Bryan Subaru would honor it. Well when I got to the milage on my sticker on windshield I drove to Metairie to get my Outback serviced the guy who checked me in said that the services had expired and that he would do a coupon to get it for $99.00 plus tax. First thing is that I live in Baton Rouge bought the car which is my second Outback purchased from Bryan Subaru. We did not like the people at Baton Rouge Subaru not friendly and wanted me to purchase a Outback that was not the color we wanted and it had a lot of features we didn't want. So we drove to Metairie and got a 2020 that had everything we wanted and the right color. Two years later we did the trade up program and got the 2022. I retired at the end of 2022 and my wife has Parkinsons and I'm her caregiver. So since retiring and her not driving anymore we don't have that many miles on the vehicle. So I didn't know that there was any time limit or mileage restriction on the services we purchased. We have had a few problems beginning with paying for window etching and you can't see all the numbers. I got refunded for the etching and then the second time bringing the 2022 for service oil change and tire rotation was not so good. I had marked the tires to make sure that they rotated them. Well when I got home the tires were not rotated and don't even know if oil was changed. This was very upsetting to us. The third visit went ok and the service writer said that the fourth one would be covered even though expired by the time to bring it in again. So I guess this novel about driving to Metairie and have all of this happen will probably be my last time to make that trip. My son said that he would help me for when it needs a oil change and tire rotation. Thomas Adams