Keeler BMW

I was focused on a very specific car for our needs. I thought I had found one at Keeler, and Shafiq and Don went out of their way to assist me in determining if this was the right car for our family. After spending considerable time with us, it ended up not being what we needed. Nevertheless, both Shafiq and Don were so kind and gracious with their time and offer of further assistance. These are nice, good people that are a pleasure to work with. Thank you!

On October 11th I went for a flat tire for service. I scheduled and called ahead of time and I was told to drop it off a 1 pm. They said that had somehow ordered the wrong tires. I didn’t have any way to get back home. I requested for a loaner and they said we had an incident before and that’s why I can’t take a loaner. The incident was under my name not my sons and o told them the car I brought was under my son’s name. They didn’t give a loaner regardless. I ended up getting a ride from my friend to come home. I came back later around 5 pm Monday to pick my car up. I wanna let you people know I’ve bought 5 cars from them. One Mercedes keeler, 2 x5s, 1 330, 1 BMW m3. I do not recommend to go to keeler buy a car and get services done they are horrible and rude people. Today October 25th, I scheduled an appointment at south BMW they were so polite and willing to give me a loaner. I recommend everyone go to south BMW dealer. Do not go to keeler, you’ll just be given poor service and rude attitudes.

We had an excellent experience in purchasing our car at Keeler Mercedes-Benz in Latham, NY today 10/14/25. Andrea Monzo, our sales consultant, was so efficient, knowledgeable, hard working, friendly & extremely patient. Steven (finance) was knowledgeable & efficient. As his co-worker (I believe his name is Wally)was. The entire experience was a pleasure.

I have bought a used car from this Dealership and my experience was amazing everyone had a great attitude that’s the first thing I look for when I walked in. My main guy “Ken” was amazing everything I needed he got it done and for that I will always be appreciative. Thank you “Ken and Keeler.

Arrived at the dealership to look at the possibility of purchasing 2022 SUV. Walked around the lot looking at various SUV's and entered the dealership with no one every approaching me for assistance the entire time on the property. Note: no customers were observed in the the dealership except for sales personnel. Total time spent looking at the 2022 25 minutes. I later observed one gentlemen about to enter the dealership and was quickly met at the door by a sale person. I guess they only assistance certain customers. Time to take a ride to NJ, which I hope they are colorblind with the exception of the the color GREEN.

After leading 5 bmws from Keeler I was treated very unfairly upon returning an x1. They offered no inspection then tried to bill me $3000 for scratches and lack of oil change during the height of Covid I left message with managers and never got a call back

Buyers beware !!! This review could be pages long but I’ll try keep it short as I have wasted enough of my time dealing with this incompetent Keeler bmw dealership and service con artists Basically went to purchase a pre owned bmw and it was a nightmare for start to finish ( actually never finished or drove away with the vehicle) as it was not safe and the service center was unable to fix the issue in 3 attempts despite them knowing issues with all wheel drive system before they sold us vehicle .Finally with just cancelled the the whole transaction and wasted hours dealing with sales, finance and management. This was going be my sons first car graduation gift ... such disappointment in a potential future bmw or keeler customer .. I have purchased many luxury vehicles at this dealership and I can’t say they where ever great .. but what dealership really is ?? But this issue was beyond acceptable and actually fraudulent.. trying to pass along a vehicle that was unsafe traction control and abs brake system... good thing I have experience working on these vehicle.. or I would have been completely ”. Ripped off”” I understand the profit margins these places need . But in the end they lost me , my friends, and any one I can share this experience with. And on last note .. after the sale and before my son drove off the lot and entire dash board lit up .. sales man was gone !! And when I had go find him explain problem still there after 3 attempts fix it . I got “ not my problem “ attitude when all paperwork work was signed. I never write reviews but I wanted to warn the general public of this place and people they have employed there ..

Extremely professional and courteous. I had a great experience here. Work performed was top notch. I definitely plan on working with this dealership in the future. for my repair needs and future purchase. Highly recommend.

Thanks to Dustin Jewett for his professionalism in handling my purchase. Originally had no intention of buying a BMW but was blown away by a car I saw on the lot when driving through

I bought a car from Keeler from a long distance, relying on the salesman to both make the deal happen and make me comfortable that the condition of the vehicle was accurately represented and that I would not have any major surprises upon delivery. Finding the right BMW with the right options can often lead to a nationwide search - if you fall into this category, DO NOT trust the staff at Keeler. They couldn't/wouldn't help arrange a PPI and never sent the detailed close-up photos that I requested, but I rolled the dice anyway on a calculated risk. It's a BMW dealer right, not a used car lot, they have a reputation to protect so there's some skin in the game, right? Wrong. What is clear to me now is that the staff at Keeler are either exceedingly careless regarding the used vehicles they sell, or they are outright dishonest. I'll give them the benefit of the doubt that it's the former and not the latter. If you have a discerning eye for cosmetic flaws, don't buy from Keeler from a distance without a trusted independent inspection to verify what the dealership is presenting. Two stars instead of one because they got the deal done reasonably well during what I believe to be a very hectic time in the used car market.