Keeler BMW

I have a 2009 BMW which went in for service due to the BMW fuel pump recall. At this point there was absolutely nothing wrong with my car. It was running... perfect with no problems. Keeler kept my car for one week in order to fix whatever was wrong with the fuel pump recall. After getting my car back, the next day I was on my way to work and my car stopped running all of a sudden on the middle of the freeway. I called Keeler and told them that before my car was fine but now clearly they had messed something up. They said to bring the car in. The car wouldn't turn on so I had to get it towed which Keeler made clear was not their responsibility and would be to my expense. I got the car towed to Keeler BMW and they kept my car for 2 weeks. Everyday I called to see what the update was and everyday I would hear something new. One day that they had ordered the wrong parts, the next that the part was incorrect, the next day "oh your car will be ready in half hour, just running it through the wash", the next day " we are doing road tests". All this time I was paying for a rental car. Keeler BMW would not even provide a courtesy car rental even though my car was messed up due to their incompetency. Finally after two weeks of calling and waiting and receiving contradicting information each day, I picked up my car. They billed me $1800, even though nothing was wrong with my car before it had gotten into their hands. I paid the $1800 but also wanted a guarantee that this time my car wasn't just going to stop all of a sudden in the middle of the road. So I asked the receptionist what the guarantee was. She said "if it stops you can bring it again and we will go from there". Meaning that all they want to do was make money. She was extremely rude and unprofessional. So I pay the bill and take my car home. The next morning I am on my way to work and I smelled gas, a couple minutes later my car stops all of a sudden in the middle of the road. I get out of the car because I was feeling light headed and literally felt like I was going to pass out from the smell of gas. I look under my car and gas is POURING out. At this point I am wondering what road tests were they doing that they did not notice this? They messed up my car in the first place, they kept the car for way longer than they needed to, and the car is still NOT fixed. So I call Keeler BMW and explain the situation. The manager (Andrew) tells me to have the car towed again to their service dept. at my expense and then we will go from there. At this point I did not feel comfortable sending my car to them, I asked for my money back and that I would have it fixed elsewhere. Andrew was not helpful at all and stated that I would not get my money back and that there was absolutely nothing he could do. He did not even bother to apologize even once for all the inconvenience he had caused me. I am having my car fixed elsewhere now. Keeler BMW ruined my car, billed me $1800, plus I paid towing and rental fees all because they messed with my car. I have bought cars from Keeler BMW before but after this horrible experience I will never do business with them again.

I contacted them to forward information and pictures of the car I was interested in. The sales representative assured me I'll be receiving it. Two weeks... later, I'm still waiting for pictures of the car. I called them back again. Still no pictures. I live 5 hrs away from them so I wanted to see pictures before making the trip. Not organized.

Arthur greeted me in a very nice manner. He was very informative! He will go above and beyond to make my purchase happen. Thank you Arthur! Sandra... Waters

This was hands down the most fun I have ever had buying a car, the nicest salesperson I have ever dealt with, the fairest price I have ever paid, and the... nicest car I have ever owned -- a win-win-win-win!!!! My beloved 2011 BMW X3 was one of Boston Feb. 8 black ice casualties. I wanted a CPO deep blue X3 with a beige interior and all the bells and whistles, just like the car I lost. BMW's exquisite Deep Sea Blue is not a popular color (what is WRONG with you people ¿??) I started with my Boston area dealerships, expanded my search to NH and RI, and finally went online and looked at 100's of cars within 200 miles of Boston. I finally found my dream car at Keeler BMW -- for 5k less than the runner up! So I called Keeler, and Augie (August Prager), the kindest, most helpful, most fun salesperson imaginable, answered the phone. We went over the specifics, and his car was indeed perfect, as was the price. We were able to do the deal easily from a distance, and, within a week, I was hopping an Amtrack for Pittsfield MA. Augie drove 1hr from Latham NY to Pittsfield, where he met me on the Amtrack station plateform. We put my old plates on my new car, I signed a few papers, and I was off to Boston -- with the Stewart's cookies, English muffin, and adorable BMW teddy bear Augie had waiting for me in the back seat. My car is PERFECT, as was this entire experience. I will be hopping trains for Pittsfield from now on whenever I need a new car. Augie and Keeler BMW, you have earned a customer for life! Thank you!!!

I walked into Keeler BMW and was greeted by a salesman who by far was one of the best I've ever met, he was so friendly and very helpful. He md all my... needs and I drive away with the car I've always dreamed of. Thank you again Augie Prager, you are the best

My husband and I were in the other day. We're trying to decide if we should switch from Mercedes to BMW. We met Arthur and spoke with him. He's very... knowledgeable about the product. He's very professional and was extremely charming to do business with! We'll be back soon to make our arrangement final! Thank you Arthur for your time and patience!!!

I just purchased my third lease with Keeler BMW and they are always great and make things very easy.

Bought a used low mile BMW X5. About $3000 in repairs in the first 4 months. Called & emailed Keeler to discuss. After 4 emails we received a call from... mgt. We called back 3 or 4 times and no response. As I read Keeler reviews it seems like they are good with the sale but not so much on service.

My lease was almost up on my current BMW and I stopped in to Keeler BMW to take a look a leasing a new one. I met with Scott V. and told him what I was... looking for and a few hours later I was in a new BMW. Scott is one of the best Sales Rep's I've ever dealt with. He listened to what I wanted and took a great deal of time to show me what Keeler had to offer. He made the experience a lot of fun. He is very knowledgable and I felt very comfortable with him. I would recommend him to anyone. Overall, Keeler BMW gets a 5 star rating from me. From their sales dept. to their service center, they are an outstanding facility.

I've purchased one car from Keeler BMW, and leased three more over the last eight years. My latest lease was handled by Scott V. and was my best experience... yet. He's a top-notch sales rep, and I'd recommend shopping with him to anyone. He understood what I wanted, and didn't pressure me at all into options that I didn't care about. That's really important to me, and it made my buying experience supremely pleasant. As far as the rest of Keeler BMW goes: Their service and sales staff have always been extremely courteous and professional. I can't really imagine shopping anywhere else. Their new "genius" staff are incredibly helpful with teaching all the "techie" aspects of the new cars, proving to me that this dealership really understands their customers' needs, and is on the cutting edge when it comes to knowing and delivering their product. 10 out of 10, 5 stars all around.