Thanks to Dustin Jewett for his professionalism in handling my purchase. Originally had no intention of buying a BMW but was blown away by a car I saw... on the lot when driving through
I bought a car from Keeler from a long distance, relying on the salesman to both make the deal happen and make me comfortable that the condition of the... vehicle was accurately represented and that I would not have any major surprises upon delivery. Finding the right BMW with the right options can often lead to a nationwide search - if you fall into this category, DO NOT trust the staff at Keeler. They couldn't/wouldn't help arrange a PPI and never sent the detailed close-up photos that I requested, but I rolled the dice anyway on a calculated risk. It's a BMW dealer right, not a used car lot, they have a reputation to protect so there's some skin in the game, right? Wrong. What is clear to me now is that the staff at Keeler are either exceedingly careless regarding the used vehicles they sell, or they are outright dishonest. I'll give them the benefit of the doubt that it's the former and not the latter. If you have a discerning eye for cosmetic flaws, don't buy from Keeler from a distance without a trusted independent inspection to verify what the dealership is presenting. Two stars instead of one because they got the deal done reasonably well during what I believe to be a very hectic time in the used car market.
I have a 2009 BMW which went in for service due to the BMW fuel pump recall. At this point there was absolutely nothing wrong with my car. It was running... perfect with no problems. Keeler kept my car for one week in order to fix whatever was wrong with the fuel pump recall. After getting my car back, the next day I was on my way to work and my car stopped running all of a sudden on the middle of the freeway. I called Keeler and told them that before my car was fine but now clearly they had messed something up. They said to bring the car in. The car wouldn't turn on so I had to get it towed which Keeler made clear was not their responsibility and would be to my expense. I got the car towed to Keeler BMW and they kept my car for 2 weeks. Everyday I called to see what the update was and everyday I would hear something new. One day that they had ordered the wrong parts, the next that the part was incorrect, the next day "oh your car will be ready in half hour, just running it through the wash", the next day " we are doing road tests". All this time I was paying for a rental car. Keeler BMW would not even provide a courtesy car rental even though my car was messed up due to their incompetency. Finally after two weeks of calling and waiting and receiving contradicting information each day, I picked up my car. They billed me $1800, even though nothing was wrong with my car before it had gotten into their hands. I paid the $1800 but also wanted a guarantee that this time my car wasn't just going to stop all of a sudden in the middle of the road. So I asked the receptionist what the guarantee was. She said "if it stops you can bring it again and we will go from there". Meaning that all they want to do was make money. She was extremely rude and unprofessional. So I pay the bill and take my car home. The next morning I am on my way to work and I smelled gas, a couple minutes later my car stops all of a sudden in the middle of the road. I get out of the car because I was feeling light headed and literally felt like I was going to pass out from the smell of gas. I look under my car and gas is POURING out. At this point I am wondering what road tests were they doing that they did not notice this? They messed up my car in the first place, they kept the car for way longer than they needed to, and the car is still NOT fixed. So I call Keeler BMW and explain the situation. The manager (Andrew) tells me to have the car towed again to their service dept. at my expense and then we will go from there. At this point I did not feel comfortable sending my car to them, I asked for my money back and that I would have it fixed elsewhere. Andrew was not helpful at all and stated that I would not get my money back and that there was absolutely nothing he could do. He did not even bother to apologize even once for all the inconvenience he had caused me. I am having my car fixed elsewhere now. Keeler BMW ruined my car, billed me $1800, plus I paid towing and rental fees all because they messed with my car. I have bought cars from Keeler BMW before but after this horrible experience I will never do business with them again.
I contacted them to forward information and pictures of the car I was interested in. The sales representative assured me I'll be receiving it. Two weeks... later, I'm still waiting for pictures of the car. I called them back again. Still no pictures. I live 5 hrs away from them so I wanted to see pictures before making the trip. Not organized.
Arthur greeted me in a very nice manner. He was very informative! He will go above and beyond to make my purchase happen. Thank you Arthur! Sandra... Waters
This was hands down the most fun I have ever had buying a car, the nicest salesperson I have ever dealt with, the fairest price I have ever paid, and the... nicest car I have ever owned -- a win-win-win-win!!!! My beloved 2011 BMW X3 was one of Boston Feb. 8 black ice casualties. I wanted a CPO deep blue X3 with a beige interior and all the bells and whistles, just like the car I lost. BMW's exquisite Deep Sea Blue is not a popular color (what is WRONG with you people ¿??) I started with my Boston area dealerships, expanded my search to NH and RI, and finally went online and looked at 100's of cars within 200 miles of Boston. I finally found my dream car at Keeler BMW -- for 5k less than the runner up! So I called Keeler, and Augie (August Prager), the kindest, most helpful, most fun salesperson imaginable, answered the phone. We went over the specifics, and his car was indeed perfect, as was the price. We were able to do the deal easily from a distance, and, within a week, I was hopping an Amtrack for Pittsfield MA. Augie drove 1hr from Latham NY to Pittsfield, where he met me on the Amtrack station plateform. We put my old plates on my new car, I signed a few papers, and I was off to Boston -- with the Stewart's cookies, English muffin, and adorable BMW teddy bear Augie had waiting for me in the back seat. My car is PERFECT, as was this entire experience. I will be hopping trains for Pittsfield from now on whenever I need a new car. Augie and Keeler BMW, you have earned a customer for life! Thank you!!!
I walked into Keeler BMW and was greeted by a salesman who by far was one of the best I've ever met, he was so friendly and very helpful. He md all my... needs and I drive away with the car I've always dreamed of. Thank you again Augie Prager, you are the best
Thank you, Susan! We agree - Augie does a fantastic job and we're so happy to hear that he was able to help you find your dream BMW!
My husband and I were in the other day. We're trying to decide if we should switch from Mercedes to BMW. We met Arthur and spoke with him. He's very... knowledgeable about the product. He's very professional and was extremely charming to do business with! We'll be back soon to make our arrangement final! Thank you Arthur for your time and patience!!!
Thanks very much, Kim! We're glad to hear that Arthur was able to help you make a decision regarding your vehicle and we'll be certain to let him know... you had such kind things to say about him! We appreciate the wonderful review and we're sure he will, too!
I just purchased my third lease with Keeler BMW and they are always great and make things very easy.
Thank you so much, Erin! We appreciate your loyalty and your kind review! Congratulations on your third BMW lease and we're looking forward to helping... you with #4 in the future!
Bought a used low mile BMW X5. About $3000 in repairs in the first 4 months. Called & emailed Keeler to discuss. After 4 emails we received a call from... mgt. We called back 3 or 4 times and no response. As I read Keeler reviews it seems like they are good with the sale but not so much on service.