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Audi Morton Grove

4.0 out of 5 4.0
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Audi Morton Grove Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2015

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
251 lifetime reviews. Includes reviews of Audi Morton Grove from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 17, 2019

    Hands down the worst experience buying a car I have ever had. Lets start with the sale of the car. They tried selling me a used car without the rear entertainment... system working and said "use an iPad" instead. I clearly said no, fix it. They agreed to fix it, and all else with the car was good so I purchased the vehicle and they kept it to fix. Then were 3 weeks late on the fix. When I finally got the vehicle I purchase the extended warranty for 60k additional miles and or 72 months. I needed to use the warranty on the brakes (only 2 months after purchasing the car, clearly it wasn't inspected correctly). And the warranty company told me that Audi of Morton Grove broke the contract incorrectly and simply needed to correctly send the new contract and I could file my claim. They said it literally was sending over the correct piece of paper. I have placed well over 50 phone calls and talked to well over 5 people at this dealer and not a single one will take the time to handle this simple task. THEY SELL YOU A CAR AND THEN BLOW YOU OFF! The finance manager named Abdul has no clue how to do his job, his boss Gene also wanted told me "Abdul is looking into it" when I spoke with and I tole him, not hes not, its been 2 weeks. He then said he would call me back that night, its been 2 more weeks and no call. The sales manager Jose said he would get his finance team on it, that was also 2 weeks ago. And I had the sales person go speak to Abdul a week ago and he said he would "call me tonight" and hasn't. I have left 3 messages and 3 emails for the GM Mike, and he hasn't taken the time to return either. THIS PLACE ABSOLUTELY SUCKS. Don't let the nice showroom fool you. They will do everything in their power to sell you a car and then blow you off. I paid close to $3k for an extended warranty and then am out over $1k more for the repair that is supposed to be covered by the warranty but can't file a claim because this ridiculously lazy staff can't fax a piece of paper. I will say that Babalon the salesman is the only person I have interacted with at this dealer that is nice, helpful, and cares. Too bad he has no power to do anything or I am sure he would.

    1.0 out of 5
    Customer Service
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    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2019

    I worked with Omar on a 2017 A4 and loved the buying experience. They kept in contact with me before and after the buying process and answered all my questions... in a very timely manner. I drove 4 hours from Michigan because of their low price but the customer service also blew me away. Would definitely recommend!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Omar Ramirez

    Audi Brand Specialist

    (4.3) 8 reviews

  • April 14, 2017

    Highly recommend this dealer,since we came in it was all great attention!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 13, 2019

    My husband purchased a used A6 with a clean car fax report at the time of purchase from Audi Morton Grove about 2 years ago. After noticing weird quirky... things that should not have been occurring he took it to trade it in. To our surprise, we discovered the value of the car was WORTH 10k LESS than it was sold for. Extensive body damage was discovered by the evaluator to indicate it was in a bad accident, however, a layperson would have had no idea as the car looked fine. The car was purchased from auction and the Carfax report didn't update until AFTER the sale. (Who knew there was such a delay in it updating?!). Audi refused to even split the difference on the loss. We took out a personal loan to pay off the 10k difference and are selling it. Unbelievable! Assuming Audi Morton Grove has equally qualified evaluators to determine their trade in's values, they very FRAUDULENTLY sold a vehicle they KNEW was NOT WORTH what they claimed, at a price good enough to make one think they had to jump at it. SO Audi of Morton Grove, you set it straight. Is your staff severely unqualified to make a discovery easily found by another mechanic or are you just THAT FRAUDULENT, DECEPTIVE and UNETHICAL? I vote the later. GIVE ANOTHER DEALERSHIP your hard earned money and don't trust the Carfax reports.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    August 13, 2019

    My husband purchased a used A6 with a clean car fax report at the time of purchase from Audi Morton Grove about 2 years ago. After noticing weird quirky... things that should not have been occurring he took it to trade it in. To our surprise, we discovered the value of the car was WORTH 10k LESS than it was sold for. Extensive body damage was discovered by the evaluator to indicate it was in a bad accident, however, a layperson would have had no idea as the car looked fine. The car was purchased from auction and the Carfax report didn’t update until AFTER the sale. (Who knew there was such a delay in it updating?!). Audi refused to even split the difference on the loss. We took out a personal loan to pay off the 10k difference and are selling it. Assuming Audi Morton Grove has equally qualified evaluators to determine their trade in’s values, they very FRAUDULENTLY sold a vehicle they KNEW was NOT WORTH what they claimed, at a price good enough to make one think they had to jump at it. SO Audi of Morton Grove, is your staff severely unqualified to make a discovery easily found by another mechanic or are you just THAT FRAUDULENT, DECEPTIVE and UNETHICAL? I vote the later. GIVE ANOTHER DEALERSHIP your hard earned money and don’t trust the Carfax reports.

    1.0 out of 5
    Customer Service
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    Quality of Repair
    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    I called Audi of Morton Grove regarding a low mileage BMW and spoke with their internet sales and they connected me with Omar Ramirez. I made an appointment... for the following Friday but unfortunately I could not make it. I stopped in the following Saturday on a chance and met Omar and it was late and they were closing but he was nice enough to show me the car. No pressure sales tactic from Omar, I told Omar that I liked the car and would be back Monday. I gave him my info and off I went. He called me that Monday morning for a follow up call and I said I would be there but late, he said no problem. I got there he had the car ready and off we went for a test drive and I liked the car as soon as I drove it. Long story short I got a great sales guy who listen to what I needed and received a decent price for my trade. So no surprise I purchased the BMW. I was truly impressed with this young man and his level of professionalism. If you are in a market for a new or pre-owned vehicle I would highly recommend you see Omar Ramirez for all your automotive needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Omar Ramirez

    Audi Brand Specialist

    (4.3) 8 reviews

  • 5.0 out of 5
    June 30, 2019

    Fantastic service, Professional, Friendly, Knowledgeable reps. We were able to spend some time with Chris L. , test driving S5s. Chris was very professional,knowledgeable... of the various models/packages they had to offer. The test drive was was awesome, we were able to talk through a bunch of options and configurations. We were also engaged with Dan H, and he couldn't be friendlier. The dealership is very professional, efficient. We felt very attended to and engaged throughout the process. Looking forward to working with Chris and the team again!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 29, 2019

    Chris, sales professional was very friendly and helpful. However, the finance manager was the most dishonest person I have ever encountered at a dealership... . Offered me $5000 for a 2014 A5 with 50,000 miles.......laughable!!! The final price offered was 19,000. An insult to my intelligence. Will never return to this dealership. Audi Exchange in Highland Park exceeded my expectations.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 3.0 out of 5
    May 8, 2019

    Had two recall ! Items to get fixed. The entire process was great, Except the "world class inspection" stated my check engine light was on, and $160 to... scan it. The problem is, it wasn't on when I dropped it off, or when I picked it up. I wonder how many people just say, oh yes, while it's there, please do.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 5, 2019

    Beautiful dealership filled with dishonest employees. I was told I was pre-approved and went in for test drive with the gas light on only to find out they... hadn't run my credit. Knowing my score is low I made sure several times I was pre-approved so I didn't waste my time. I was lied to and while waiting to see if they could approve me I found out the car was sold through an email from CarGurus. Three hours later they told me they couldn't approve me and the car was sold. Very shady staff. Unprofessional and put on a good act. Think twice before going here. Motoworks is a much classier organization that is honest.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Omar Ramirez

    Audi Brand Specialist

    (4.3) 8 reviews

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