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Audi Morton Grove

2.9 out of 5 2.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Audi Morton Grove Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

Closed

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2015

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.9 out of 5 2.9
274 lifetime reviews. Includes reviews of Audi Morton Grove from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 14, 2020

    This dealership is a scam. I purchased an extended warranty for 4 years/75,000 miles (additional). But when I had to use the warranty I found out the... fine print read up to 75,000 miles. Then on top of it I find out that Audi offers a 10 year up to 120,000 mile warranty which they never presented or offered. All they presented was their 3rd party warranty. I recommend buying your Audi elsewhere. Audi is too good of a brand to be represented by xxxx bags!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    1 people out of 1 found this review helpful. Did you?
    Matt K.

    Yes what was in the paperwork was not what was conveyed to me by the finance manager. Complete bait & switch. I would have never spent $3,800 for an a...dditional 25,000 miles beyond factory warranty. Poor business, you know it & I know it. Apparently the only recourse I have is to tell the world not to purchase any vehicles from this dealership!

  • 1.0 out of 5
    October 5, 2020

    READ FOR MORTON GROVE SHOPPING TIPS IN THIS REVIEW. Overall awful dealership experience. I have purchased vehicles from Audi Fletcher Jones, Hoffman Estates,... and now Morton Grove, and I will not be returning to Morton Grove. PROS: Only pros are that Dan H. was a knowledgeable sales associate, and the car was in good shape. CONS + TIPS: If you are thinking about shopping at MG, here are some tips I learned from my experience: 1) Get everything in email (price, fees, taxes, etc.) before you even show up. This will save you hours of headache while you are there. With the exception of vehicle trade in value, if they don't want to quote anything in writing, there is a reason for that. This is the only Audi dealership I interacted with that wouldn't put anything in writing. 2) Do not buy any of the warranties. Read the fine print. You are better off saving that money each month and spending it if something goes wrong. 3) They are going to spring a last minute charge of $299 for filling the tires up with nitrogen vs. oxygen, and say that it's non-negotiable because they already did it, which is annoying. While nitrogen filling is a good service, it costs about $50 total to get it done by a 3rd party and they are grossly overcharging you - cost is probably <$1/tire to them. Get this knocked off (in writing via email) before you even show up. 4) If you are trading in a vehicle, shop it elsewhere beforehand. They initially offered me several thousand below KBB trade-in value, and it was a dog and pony show getting a reasonable price, but I had comparison offers from other Audi dealerships. Pro tip: Carvana will give you thousands more than a dealership on a trade in, and probably a better overall experience (disclosure: I have never used them though). MG said "they don't match Carvana trade in values" - Not my problem, it's a competitor, figure it out if you want to stay competitive. 5) Go to the dealership with plenty of time to spare - It took us three hours from the time we arrived to the time we left with the car. If you are on a schedule to get out of there quickly, you will lose leverage in the negotiation process. Have patience, take the negotiation process slow, and read ALL the fine print. Their sales tactics are to try and fluster you by rushing things, particularly during the trade in negotiation process. 6) Confirm they have both keys to the car before you go to the dealership. We found out there was only one key at the end of the sale process, and we made a verbal agreement (mistake) that they would make us a key "at cost". After the sale I called them pursuing this, and at first they sent us two different quotes from two different people at the dealership, and both were substantially higher than the parts.audiusa.com website, which quotes the exact price to get a key done at a specific dealership. When I called them out on it, they said they would get back to us with a better price, which they never did. After calling them again, they said they could only do the price they initially gave us (again, higher than the website price), and charge $190 for labor, which is obviously not "at cost". The total to get a new key was quoted around $600. Our sales rep followed up with us several times on this and after I asked him to fix the price discrepancy, he said he could not do anything and I would need to speak with someone else. The hand offs and miscommunication between different people within the dealership was so unorganized and unprofessional, that it's the sole reason I will not be returning for another purchase. Coordinating this kind of stuff is not hard, and it felt like they were going above and beyond to screw me on the price for this, which didn't make sense. If they had handled this issue properly, I probably wouldn't be writing this review. I doubt I would get this level of shadiness at Fletcher Jones, and will likely be returning there for my next purchase.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    2 people out of 2 found this review helpful. Did you?
  • April 14, 2017

    Highly recommend this dealer,since we came in it was all great attention!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 5, 2020

    READ FOR MORTON GROVE SHOPPING TIPS IN THIS REVIEW. Overall awful dealership experience. I have purchased vehicles from Audi Fletcher Jones, Hoffman Estates,... and now Morton Grove, and I will not be returning to Morton Grove. PROS: Only pros are that Dan H. was a knowledgeable sales associate, and the car was in good shape. CONS TIPS: If you are thinking about shopping at MG, here are some tips I learned from my experience: 1) Get everything in email (price, fees, taxes, etc.) before you even show up. This will save you hours of headache while you are there. With the exception of vehicle trade in value, if they don't want to quote anything in writing, there is a reason for that. This is the only Audi dealership I interacted with that wouldn't put anything in writing. 2) Do not buy any of the warranties. Read the fine print. You are better off saving that money each month and spending it if something goes wrong. 3) They are going to spring a last minute charge of $299 for filling the tires up with nitrogen vs. oxygen, and say that it's non-negotiable because they already did it, which is annoying. While nitrogen filling is a good service, it costs about $50 total to get it done by a 3rd party and they are grossly overcharging you - cost is probably <$1/tire to them. Get this knocked off (in writing via email) before you even show up. 4) If you are trading in a vehicle, shop it elsewhere beforehand. They initially offered me several thousand below KBB trade-in value, and it was a dog and pony show getting a reasonable price, but I had comparison offers from other Audi dealerships. Pro tip: Carvana will give you thousands more than a dealership on a trade in, and probably a better overall experience (disclosure: I have never used them though). MG said "they don't match Carvana trade in values" - Not my problem, it's a competitor, figure it out if you want to stay competitive.  5) Go to the dealership with plenty of time to spare - It took us three hours from the time we arrived to the time we left with the car. If you are on a schedule to get out of there quickly, you will lose leverage in the negotiation process. Have patience, take the negotiation process slow, and read ALL the fine print. Their sales tactics are to try and fluster you by rushing things, particularly during the trade in negotiation process. 6) Confirm they have both keys to the car before you go to the dealership. We found out there was only one key at the end of the sale process, and we made a verbal agreement (mistake) that they would make us a key "at cost". After the sale I called them pursuing this, and at first they sent us two different quotes from two different people at the dealership, and both were substantially higher than the parts.audiusa.com website, which quotes the exact price to get a key done at a specific dealership. When I called them out on it, they said they would get back to us with a better price, which they never did. After calling them again, they said they could only do the price they initially gave us (again, higher than the website price), and charge $190 for labor, which is obviously not "at cost". The total to get a new key was quoted around $600. Our sales rep followed up with us several times on this and after I asked him to fix the price discrepancy, he said he could not do anything and I would need to speak with someone else. The hand offs and miscommunication between different people within the dealership was so unorganized and unprofessional, that it's the sole reason I will not be returning for another purchase. Coordinating this kind of stuff is not hard, and it felt like they were going above and beyond to screw me on the price for this, which didn't make sense. If they had handled this issue properly, I probably wouldn't be writing this review. I doubt I would get this level of shadiness at Fletcher Jones, and will likely be returning there for my next purchase.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2020

    I just wish they called me like they say they wore I need some info about the car since was used I can’t not get anywhere I try called Toyota they say... I can’t access info with them

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Erika, Thank you for the 5- star review!

  • 2.0 out of 5
    June 9, 2020

    Poor sales experience. Car that was presented was dirty, poorly maintained. We asked for a quote on our trade-in while we went for a test drive. When we... returned, we found no one had bothered to even look at it. Our questions and requests were dismissed. After declining to buy , we had a condescending, useless conversation with the sales manager - as if her salesman had no clue what to ask. It felt artificial and disingenuous. Would not return.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Joe, We're sorry to hear about your experience with us when you were in! Please feel free to message us at customercare@mcgrathag.com

  • 1.0 out of 5
    May 27, 2020

    First, I want to say that I love Audi products and I feel they are a wonderful example of thoughtful engineering. That being said, Audi Morton Grove provided... the WORST experience possible, not only when I purchased the vehicle, but for the last 6 months after I sold the vehicle! I live 4 hours from the Morton Grove location but made the trip up with my wife to look at a 2016 A6 Prestige. After dealing with what seemed like 10 different salespeople, (none of which had any authority to make a deal) we came to an agreement on terms. Part of the terms was AMG would repair some of the cosmetic imperfections on the vehicle before I took possession. It was decided that I would come back the following weekend to pick up the car and finalize documents. Fast forward a week and when I arrive to pick up the vehicle, there are new and more severe imperfections to the car than before. There was a 4" deep scratch in the hood that wasn't there before, and after removal of the front license plate holder, there was more damage to the body because they used the wrong hardware upon install. Refusing to make a 3rd trip, I requested I be allowed to leave with the vehicle and have the repairs completed by the Audi dealership closer to my home at the expense of AMG. They would only agree to part of those repairs. Their position was that Illinois state law requires front license plates and so it was not their responsibility to ensure the state of the bumper without the plastic holder! I owned the A6 for just short of 2 years and it was a great vehicle. Upon my family growing, we decided to trade in the vehicle for a large SUV at a different dealership. During this process, I was told I could request a refund for any remaining extended warranty that I had purchased thru AMG. On Jan 7, 2020 I made the first call to AMG to start the process. I was told they typically require these documents to be signed in person but due to my remote location, I could fax in the documents. 2 weeks passed after I sent in the documents with no response. I called again and was given new instructions to send the documents again. Another 2 weeks passed, so I got in my vehicle and drove 4 hours to AMG to talk to a person. I was introduced to the finance manager who was able to help me fill out the appropriate documentation and assured me I would have the refund in 2-3 weeks. Over the next 4 months, I continuously reached out to AMG on the status of my refund. I had contacted Audi Pure Protection in mid March and they had informed me first that they didn't have my request to cancel. Then 2 weeks later they informed me that they had refunded the amount to AMG and I should be receiving my check anytime. April 15, still waiting on the check. Have been told on several occasions, the check is in the mail. May 1, still waiting on the check. Now no response from finance manager at all. May 21st I finally get a call from a young lady in accounting who says they have received my check back in the mail marked undeliverable. Turns out, they had the wrong address, despite several times where I gave them this information. Finally, the young lady offers to overnight my check so I will have it on Friday May 22. Friday comes...no check, Saturday...same. I send a message after checking tracking info that shows the label has been created but it never was tendered to UPS. I FINALLY received my check from AMG today MAY 27th. Only took 5 months I suppose. NEVER AGAIN WILL I PURCHASE OR WORK WITH AUDI MORTON GROVE. THEY MAY HAVE A SUPERIOR PRODUCT ON THEIR LOT, BUT THEY HAVE THE WORST CUSTOMER SERVICE OF ANY AUTOMOBILE DEALER I HAVE EVER WORKED WITH!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    15 people out of 15 found this review helpful. Did you?
  • 5.0 out of 5
    February 15, 2020

    Steven was very knowledgeable and helpful with any questions or concerns I had. He made the process of buying my new car as simple as possible.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Audi Morton Grove

    Thank you for the opportunity to earn your business! Glad to hear that you had a great experience with us!

  • 5.0 out of 5
    February 15, 2020

    The sales rep Chris and the manager Omar were very helpful when it came to working out a deal. There Finance Manager Tomas was very helpful as well. Overall... great experience.

    Not Applicable
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    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Audi Morton Grove

    Thank you for the opportunity to earn your business!


    Worked with:
    Chris Lopez

    Audi Brand Specialist

    NOT RATED

  • 2.0 out of 5
    February 11, 2020

    The only positive thing about this place is that the used car prices are very good. When you compare prices with similar vehicles, you can see they are... ready to sell them. 1) However, with the listed prices on the used vehicles, including prices on the internet, you must pay the $300 "Nitro" fee. This fee is not listed with listed prices. This seems like a unethical thing to do. The nitro fees are nitrogen they put in the tires to make more money. You will get the diagram and speech about how this gives you better gas mileage, you loose less tire pressure, etc. I was given the impression this was a standard free bonus which everyone receives- until you go to sign the bill of sale. I was able to get them to waive this fee after I complained. 2) For financing, I would recommend you come with your own financing. The rates they give you are not good in comparison with rates you can get elsewhere. 3) Be prepared to spend a very looooong time there. Despite it not being busy and having a scheduled appointment it took 3 hours to complete paperwork! This is after you have agreed on a price! 4) They insist they must issue registration there. So, if you wish to get personalized registration you would have to pay for all new registration to do this or wait one year until this registration expires. So again, remember the nitro tactic, crappy financing, and length of sale process. If you are prepared for this, you can likely get a very good price on a used

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    22 people out of 22 found this review helpful. Did you?
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