Checkered Flag Auto Outlet of Virginia Beach

First of all, if you're considering this dealership- ask for Al Belanger. He made the whole process of choosing and buying a car a whole lot easier and hassle-free. I couldn't have been more satisfied with the customer service I received. Secondly, I liked the way things were explained to me in detail, with no cheap sales tricks and with a lot of patience. Thirdly, I am very happy with the car I purchased.

Billy was very understanding with the situation dealing with a key being made for my Suv, he realized I had been quoted one price and he immediately handled the issue with no attitude towards me as a customer, and adjusted the price fairly. This is the reason I keep returning, knowing checkard Flag will give me satisfaction guaranteed every time...

Lucas made my used car buying experience extremely painless. He contacted me immediately after I submitted my application. Everything was approved within an hour. I appreciate his honesty and friendliness.

Lucas made my used car buying process, pleasurable. He called me on Friday regarding my application and had everything worked out for me within an hour. I picked up the car on Saturday. He was honest and very friendly. I would definitely recommend Checkered Flag Auto Outlet!

I recently had the pleasure of being greeted by Lucas Giles while searching for my next vehicle. Not only was he friendly, he was extremely transparent without all the games. I have purchased over 9 vehicles in the past 10 years and this experience was by far the best! Being a real estate agent, I can really appreciate a trustworthy and straight shooting sales person. If your in the market for a pre owned vehicle, defiantly go see what Lucas and his team can do for you. If it was anything like my experience, you will not be disappointed.

I had the best experience with Checkered Flag Auto Outlet. This is my second time using Checkered Flag as our dealership. Our salesman, Allen Belanger, was the best salesman I've ever dealt with. He was genuine, answered all of our questions, and never pushed anything on us. He called us as soon as the vehicle we were interested in was ready to be viewed. The whole team at the Auto Outlet made us feel like they were a close knit family, and we became part of it. They even helped entertain my one year old daughter! I will continue to recommend Checkered Flag to all of my family and friends in the area!

I had the best experience with Checkered Flag Auto Outlet. This is my second time using Checkered Flag as our dealership. Our salesman, Allen Belanger, was the best salesman I've ever dealt with. He was genuine, answered all of our questions, and never pushed anything on us. He called us as soon as the vehicle we were interested in was ready to be viewed. The whole team at the Auto Outlet made us feel like they were a close knit family, and we became part of it. They even helped entertain my one year old daughter! I will continue to recommend Checkered Flag to all of my family and friends in the area!

Sent an email requesting information on an 06 Tacoma, salesman responded by email confirming availability and price that was listed online. I set an appointment for a test drive, however when I showed up, the price had been increased by $1,688 dollars. Even though I had the email, with the quoted price, showing the stock # for vehicle, from three days before meeting for the test drive, they would not honor the quoted price. Be careful if you decide to do business with this dealership, very shady.

I would not advise anyone to purchase a used vehicle from here. I feel that they only care about the money & not their customers. I purchased a used BMW 330 XI 3 days ago CASH as a 1st car for my 16 year old son & was told that the car had no leaks or issues. I have the text messages from Danielle to prove it. I trusted them because Checkered Flag is supposed to be a reputable BMW dealer that also services cars. Danielle told me that the rear light was on, but that the service dept. fixed it prior to my arrival. When I got there, the light was off. I live on the peninsula, therefore, I took the car to Casey BMW for a new purchase inspection within 24 hours. A Master BMW Technician at Casey looked the car over & I learned the following: • The shift shaft seal from the transmission is leaking; • The left outer CV boot is damaged & was punctured when Checkered Flag recently replaced the left control arm; • All 4 tires are dry rotted • AND the left side reverse and left side tag light are both still out (although I was told they were fixed). I have called several times to no avail. The Asst. Manager Brian was rude & unwilling to assist me. He pretty much told me, “Your car, your problem.” He referred me to the 12,000 mile warranty (which doesn't cover my issues due to mileage). So what good is the warranty? I also left a message for the General Manager Josh Hamilton, who still hasn't returned my call. Please beware of Checkered Flag Auto Outlet. I honestly didn’t expect a perfect car because it’s a used car. I only expected great service & for them to honor their work. If they tell a customer that something has been fixed, it should be fixed (lights). If their work was the cause of a bigger issue, they should fix it (CV boot damaged by their replacement of the left control arm). Also, if they knew their warranty wouldn’t cover the shift shaft seal due to the mileage, the shouldn’t have put it on the lot leaking; they should have fixed it first before selling it to a customer. They have a service department. It’s cheaper for Checkered Flag to fix it than a customer. How can they sleep at night knowing they have sold a car for a teenager with these issues? I will NEVER purchase another vehicle from here.

I would not advise anyone to purchase a used vehicle from here. I feel that they only care about the money & not their customers. I purchased a used BMW 330 XI 3 days ago CASH as a 1st car for my 16 year old son & was told that the car had no leaks or issues. I have the text messages from Danielle to prove it. I trusted them because Checkered Flag is supposed to be a reputable BMW dealer that also services cars. Danielle told me that the rear light was on, but that the service dept. fixed it prior to my arrival. When I got there, the light was off. I live on the peninsula, therefore, I took the car to Casey BMW for a new purchase inspection within 24 hours. A Master BMW Technician at Casey looked the car over & I learned the following: • The shift shaft seal from the transmission is leaking; • The left outer CV boot is damaged & was punctured when Checkered Flag recently replaced the left control arm; • All 4 tires are dry rotted • AND the left side reverse and left side tag light are both still out (although I was told they were fixed). I have called several times to no avail. The Asst. Manager Brian was rude & unwilling to assist me. He pretty much told me, “Your car, your problem.” He referred me to the 12,000 mile warranty (which doesn't cover my issues due to mileage). So what good is the warranty? I also left a message for the General Manager Josh Hamilton, who still hasn't returned my call. Please beware of Checkered Flag Auto Outlet. I honestly didn’t expect a perfect car because it’s a used car. I only expected great service & for them to honor their work. If they tell a customer that something has been fixed, it should be fixed (lights). If their work was the cause of a bigger issue, they should fix it (CV boot damaged by their replacement of the left control arm). Also, if they knew their warranty wouldn’t cover the shift shaft seal due to the mileage, the shouldn’t have put it on the lot leaking; they should have fixed it first before selling it to a customer. They have a service department. It’s cheaper for Checkered Flag to fix it than a customer. How can they sleep at night knowing they have sold a car for a teenager with these issues? I will NEVER purchase another vehicle from here.