Reviews
I would never come back here again.
I would never come back here again. The worst dealership I have ever encountered. Terrible customer service, communication skills from employees were lacking. Lots of shady deals happening behind the scenes, parts not properly accounted for, and paperwork incorrectly filed. I have nothing positive to say.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, friendly staff, clean facility with
Great service, friendly staff, clean facility with comfortable waiting room or shuttle service available while you wait for your vehicle to be serviced. Informative video provided showing the results of the service. Could not have been happier with the speed of completion for the work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Germain Ford of Beavercreek for your automotive service needs. We are happy that our team took great care of you and your vehicle. We look forward to replicating your experience upon returning visits to our dealership. Best Regards, Cliff Gondek General Manager
Answered my questions-friendly staff-good service-will
Answered my questions-friendly staff-good service-will come back-enjoy the snacks and coffee
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Germain Ford for your automotive needs and for sharing your positive experience. We look forward to the opportunity to serve you again. Best Regards, Cliff Gondek General Manager
Where have you been all my life.
Where have you been all my life. Picked up car, service was fast and professional, and delivered car back. Can't ask for anything more.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team is thrilled that you enjoyed an efficient and quality service experience, as it should be. Thank you for choosing Germain Ford of Beavercreek for your automotive needs. Best Regards, Cliff Gondek General Manager
Had warranty transmission work done , they were great to
Had warranty transmission work done , they were great to work with, got me in quick an took care of the issue
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re pleased to know that your experience with us was a good one, Michael! Thank you for entrusting us with the care of your vehicle and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won’t hesitate to let us know if we can serve you in the future. Best Regards, Cliff Gondek General Manager
This was a mobile visit to fix a recall notice.
This was a mobile visit to fix a recall notice. They came to my work at the time scheduled. The technician was friendly. And the work was done quickly. Good job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Enjoyed dealing with salesman.
Enjoyed dealing with salesman. Knowledgeable, and what Cody did not know he went and checked. This was for a car purchased by daughter. Only issue I have is what I consider a hard sell on aftermarket products, in particular warranties.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to leave this review, it means a lot to us. A positive experience is what we strive for every day. We appreciate you letting us know how we did. Please let us know if there is anything further we may do. Best Regards, Cliff Gondek General Manager
To the Germain Ford Team, I would like to take a
To the Germain Ford Team, I would like to take a moment to express my sincere gratitude for the outstanding service I have received from your team. From the moment I purchased my 2018 F-150, I have been continually impressed by the professionalism, integrity, and dedication of your employees. I would like to thank Josh Hay, the service advisor who went above and beyond to ensure my truck received the best care possible. Because of this exceptional level of service, I have complete confidence in the Germain Ford team’s ability to handle any situation that may arise in the future. It is reassuring to know that such a dedicated team stands behind their work and their customers. Thank you again to everyone at Germain Ford for your hard work and commitment to excellence. I truly appreciate it. Best regards, Mark D Loomis
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with as we are here to support you throughout your ownership experience. Best Regards, Cliff Gondek General Manager
The people at the dealership were very kind and courteous
The people at the dealership were very kind and courteous made. My girlfriend and I feel very comfortable in purchasing a new used car. It was a Saturday and they were very busy unfortunately we were there for three hours other than that it was a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Joe! It's wonderful to hear that our team was so kind and courteous, and that you felt comfortable and well accommodated at our dealership. We do apologize for your wait on the busy Saturday and we appreciate your patience and understanding. Our team truly values your business and we hope to work with you again in the future. Best Regards, Cliff Gondek General Manager
Great service department!
Great service department! Always met by kind and professional staff. I greatly enjoyed my experience during my visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to know you are completely satisfied with your experience with us here at Germain Ford of Beavercreek and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Cliff Gondek General Manager