CarMax Brooklyn Park - Now offering Curbside Pickup Hours
"Experience Clear and Simple Car Buying and Selling"
I sold my car to CarMax, 6 months later I'm being drug through the wringer by tollway collection company from the far corner of the continent. I have... to waste my time defending myself against frivolous fines to the tune of literally $11, or risk punitive reporting the credit bureaus. Because I chose CarMax, I have to waste time communicating with belligerent collection agents, then go running for a solution to the problem to defend my name. Remember, it's not the $11 fine that's the issue. It's that the vehicle is rolling around the country, still in my name. CarMax is demonstrating zero culpability for the problem. No understanding of the imposition of their mistake has caused. Complaining to them about their performance has gotten me hung up on twice. I'll never ever be back.
I emailed ahead of time to have the car cleaned so I could check the paint condition. My salesman did a very poor job cleaning the car for me. They said... there was zero room in price on my used car then offered me half the KBB trade value on my trade in vehicle. I do not recommend Carmax to anyone and I will not be doing business with them.
I didn't like the experience at all. All the rules that they have really take away from the fun of buying a car and any control the buyer has over the... purchase. They tell you what they are selling the car for, they tell you what they will purchase your car for, and there are rules on how you can test dive the car. It felt like a prison release program.
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere! The people in the business office, especially Alex, were very helpful... and pleasant. Ryan, my sales guy was awesome as well.
They greet you with a smile every time!! They teach you about what they do, and they let you do the shopping! No pushy sales people, no pressure to buy,... just a great time finding a car that satisfies what you're looking for!
not very friendly. they wouldn't give me any answer to the question i would ask