CarMax Brooklyn Park - Now offering Curbside Pickup

2.7 out of 5 2.7
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Brooklyn Park - Now offering Curbside Pickup Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

2.7 out of 5 2.7
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    April 22, 2020

    I sold my car to CarMax, 6 months later I'm being drug through the wringer by tollway collection company from the far corner of the continent. I have... to waste my time defending myself against frivolous fines to the tune of literally $11, or risk punitive reporting the credit bureaus. Because I chose CarMax, I have to waste time communicating with belligerent collection agents, then go running for a solution to the problem to defend my name. Remember, it's not the $11 fine that's the issue. It's that the vehicle is rolling around the country, still in my name. CarMax is demonstrating zero culpability for the problem. No understanding of the imposition of their mistake has caused. Complaining to them about their performance has gotten me hung up on twice. I'll never ever be back.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2020

    I emailed ahead of time to have the car cleaned so I could check the paint condition. My salesman did a very poor job cleaning the car for me. They said... there was zero room in price on my used car then offered me half the KBB trade value on my trade in vehicle. I do not recommend Carmax to anyone and I will not be doing business with them.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 2.0 out of 5
    July 24, 2018

    I didn't like the experience at all. All the rules that they have really take away from the fun of buying a car and any control the buyer has over the... purchase. They tell you what they are selling the car for, they tell you what they will purchase your car for, and there are rules on how you can test dive the car. It felt like a prison release program.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    14 people out of 15 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2017

    Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere! The people in the business office, especially Alex, were very helpful... and pleasant. Ryan, my sales guy was awesome as well.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    February 11, 2017

    They greet you with a smile every time!! They teach you about what they do, and they let you do the shopping! No pushy sales people, no pressure to buy,... just a great time finding a car that satisfies what you're looking for!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 7 found this review helpful. Did you?
  • 1.0 out of 5
    December 28, 2016

    not very friendly. they wouldn't give me any answer to the question i would ask

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    9 people out of 15 found this review helpful. Did you?