Airpark Motorcars, LLC. Hours
Airpark Motorcars LLC is a family owned and operated used car dealer located in the Scottsdale Airpark. We focus on providing our clients with the highest quality, used vehicles; all while providing excellent customer service. Our vehicles are all Carfax Certified, Inspected by an independent ASE certified mechanic, and fully serviced.
Airpark Motorcars brings together over 75 years automotive retail, wholesale and broker experience. We are licensed, bonded and insured. We are a proud member of the Arizona Better Business Bureau with an A+ rating!
"Your customer service way to buy a car!"
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My Sales Rep, Drew, really listened to my thoughts and needs and did a lot of research in order to narrow in on the perfect car for me. He really hit the... bulls eye! Drew was professional, knowledgeable, patient and polite throughout the process. He took care of every little detail, got me fantastic financing and delivered the car to my door! Paperwork was done in less than 30 min. Do yourself a favor and shop for your dream car at Scottsdale Airpark Motor Cars...have your own 5 star experience!!
After making a purchase of a used SUV on a Tuesday, we had to schedule a Saturday afternoon pick up of the car. We live 1.5 hours away and our work schedule... made it impossible through the week to pick it up. Jenna, the owner, was very helpful dealing with over the phone. However, she did not make the delivery of the car. When we arrived on Saturday @2:30 pm, Jerry, a salesman quickly had us sign papers and gave us "one key, with a fob" that DID NOT work. No one ever went out to inspect or review the vehicle with us. After signing the papers, the only two staff persons there left and locked up the building. We arrived at 2:30, signed papers and they left by 3:15. The carpets of the vehicle were dirty with footprints, lint (on black carpet) and blown in debree, as the windows were down. The floor mats were left stacked up in the cargo area of the SUV. The two staff members, one was the salesman (Jerry, I believe), literally left us in the parking lot of the dealership installing our floor mats. They had from Tuesday until Saturday to prepare the car for delivery, but did not even bother to get a new fob or even vacuum the carpets and install the mats. No one bothered to do a final inspection of the car with us or even ask if we had any questions about the operation of the car. It was sign the paper, here's your "one key & broken fob" and we are out of here! Totally unprofessional with ZERO customer service.
From the moment I walked into the offices, I knew this place was different. Drew was very easy-going as a sales person… he answered all of my questions... with professionalism but at the same time was very laid-back.He took me on a test drive of the car I purchased and the entire time he was knowledgeable and helpful but never pushy. Once I decided on the car, Drew handled all of the paperwork and the financing expertly. The entire process took less than 1 1/2 hours. I highly recommend air park motors to anyone and everyone. This is what buying a car should be like !!
Best car buying experience I have ever had. Drew was awesome!!
When shopping for a particular car, one on their lot popped up. I sent a msg. Via site to ask if still available....no response. Next day I called to see... if car was still available. I was told someone would call me back. Next day...no response from web request nor phone call. I called again and was then told car not available...financing had come through for another shopper. BTW The car in question continued to pop up on car sales sites for 3-4 more days.
I understand your frustration Deni, it is a frustration we share. Unfortunately the outside sales websites (Cargurus, Auto trader, cars.com, etc) wi...ll sometimes keep the cars listed for up to a week after we have marked them sold; and we have no way of deleting them off these outside web providers. We always encourage customers to call ahead of time, just a you did, to verify the vehicle is still available. We value our customers' time and would hate for a customer to drive here to see a car that has been sold.
Jody made purchasing as easy as possible and quick.
Had a great experience working with Jenna and the rest of the staff. I was looking for a very specific vehicle and one happened to show up on Airpark... Motorcars website through Cars.com. Since I'm in Tucson and had a long drive ahead of me Jenna was great about promptly sending photos and answering my questions prior to the trip up to Scottsdale. The test drive process and purchase transaction was laid back, friendly and fast. No hassles, no haggling, and they went out of their way to make sure the car looked great for me upon pickup. There was a hiccup with the MIL (engine warning light) coming on within a few days of purchase. It was an emissions issue that didn't affect the drive ability of the vehicle and seemed related to a problem they had just repaired prior to putting the vehicle up for sale, so the shop that had done the work for them was able to resolve it in one day at no cost to me. It was a slight inconvenience to have to go back to Tucson without my car that night, but Airpark did the right thing and provided me a loaner in the meantime. The mechanics they worked with at Rayco were very knowledgeable and friendly as well. All in all I'd highly recommend Airpark Motorcars, especially if you find value in giving your money to a locally-owned small business.
Best dealership I have ever been to! Staff is friendly, the buying process was quite simple, and I was able to get everything out of the car that I desired.
Overall service was great. Jenna was great to work with.
I told them my price range and my family status. They had so many ideas and weighed all my options like we had know each other for years!! Loved the care... and friendliness I had received. Very honest and the couple things I noticed about the car, they had "tuned up" and sparkly clean!! Definitely recommend them to all types of budgets!!