University Kia

As of 05-13-2026 I had bought 3 kia's..rio, Forte, K4. and today I bought a 2026 Kia 4 and a Kia 4 GT line. I always reached out to the same salesman, Jeremy Diaz, however Jeremy is now at another location. I had the honor of meeting a new salesman, Mike, Jeremy's dad! I always said this place was like family. however, I did miss Mary from the service Dept. Had a great day today!!

Purchasing a car was simple and they promised the world with their service department. Let's get to this service department and my not great experience. My 1-year-old car has been in the shop for nearly a week with possibly a transmission issue according to the message that came on my screen. It has not even been looked at yet, just sitting at the service department and no kind of loaner, a rental has been available to me (yes, I have asked multiple times). Also, if you don't reach out to them you will not get an update on your vehicle. It is very inconvenient and embarrassing to call around and look for a ride. Yes, my car is still under warranty, and I even purchased an extended warranty. Again, great car purchasing experience, BUT THE SERVICE DEPARTMENT SUCKS!

I visited University Kia for what should have been a simple oil change, but I left with serious concerns about the integrity of this dealership. While they claim to value a "sense of urgency," that energy is clearly reserved for harassing customers about sales, not for actually taking care of vehicles. Despite me explicitly stating I was not interested in purchasing a car—that I was only there for service—the sales pressure continued. When a customer says "no," that should be the end of it. It seems respect for boundaries is not part of their training. However, the most alarming part of my visit was a conversation with an employee. I was informed that there is a company vehicle with multiple serious issues, including two tires losing air, being 12,000 miles overdue for an oil change, a shattered windshield, and multiple dashboard warning lights illuminated. According to the employee, neither the Mazda nor Kia side of the business wanted to do anything about it. They allegedly refused to service or repair a Kia vehicle that is clearly a liability. This raises a terrifying question for anyone considering bringing their car here: If the dealership won't perform essential maintenance or safety repairs on a vehicle the dealership uses for everyday operations —a vehicle that is a danger to drive—why would they treat a paying customer's car any differently? If University Kia refuses to help a vehicle that is part of their own internal ecosystem, they have no interest in helping the public. I will be taking my business to a shop that actually believes in maintaining the Kia brand, not just collecting checks.

When I purchased my 2025 Sorento, everything was great and I like the car…but with 3500 miles on it one window quit working and they are not interested in fixing it…want to keep it 3 days with no loaner car…rude and will not return calls

Horrible with reaching out keeping you updated on the services they are providing while repairing your vechile. As a matter of fact my car was in the shop for over a month. They reached out 2 maybe 3 times the 1st 2 weeks. After that I heard nothing. I ended up going up there to see what the issue was with my vechile a month into Kia having it. And magically when I arrived my car was ready. And they we're just about to call me. What a coincidence.

I talked to a couple other sales people before I talked to Mike Duaz, they was not helpful. I decided to call one more time and Mike answered I have the best feeling with him and I have now purchased 3 cars thru him at Kia University Waco Texas and will use no other as long as Mike Diaz is my sales person. He is Definitely the best, hardest person to please his customers, goes the extra miles for each individual I have sent to him. Thank you Mike Diaz.

This Kia location has taken a drastic turn for the worst over the past years. Any time you try to file a claim for warranty coverage, the employees act like it is coming out of their personal accounts. It took me months to even get them to look at my car to see if it was eligible. No one acted like they were knowledgeable on the coverage they sold me. You no longer get a courtesy vacuum or wash when your car is serviced. I was told my car had a recall, but the part was not in stock and I would receive a call when it came in. I never received a call and have been trying to reach someone regarding the recall as it has been over 3 months approximately. They told me they did not know why someone would tell me I’d receive a call, because it is usually an automated text. Nevertheless, I never received a call or text. When I try to speak to someone they just keep transferring me to parts who hangs up on me. I have been patient and friendly, but it is baffling how unprofessional and uninformed they are at this point. The staff’s overall customer service and knowledge is subpar and needs serious evaluation. Manager called and scheduled me a service appointment to get the recall done as the part had been in. I took my car to get serviced and was called 2 hours later and told it could not be done that day because they did not know it was a blower motor replacement. How do you not know it is a blower motor replacement when you literally scheduled the appointment and knew how much time it would take to complete the service? Absolutely ridiculous and a waste of time. Dropped my car off at my new appointment and was called 1 hour and half later and told my part was given away, to come pick up my car, & reschedule for another 1 1/2 weeks. It’s actually insane how unorganized this place is. Dropped my car off again for new appointment this time I was told it might take until the next day which is not what was previously quoted. Therefore, I made no preparations to be carless for this long. No response after asking for update on number provided.

This Kia location has taken a drastic turn for the worst over the past years. Any time you try to file a claim for warranty coverage, the employees act like it is coming out of their personal accounts. It took me months to even get them to look at my car to see if it was eligible. No one acted like they were knowledgeable on the coverage they sold me. You no longer get a courtesy vacuum or wash when your car is serviced. I was told my car had a recall, but the part was not in stock and I would receive a call when it came in. I never received a call and have been trying to reach someone regarding the recall as it has been over 3 months approximately. They told me they did not know why someone would tell me I’d receive a call, because it is usually an automated text. Nevertheless, I never received a call or text. When I try to speak to someone they just keep transferring me to parts who hangs up on me. I have been patient and friendly, but it is baffling how unprofessional and uninformed they are at this point. The staff’s overall customer service and knowledge is subpar and needs serious evaluation. Manager called and scheduled me a service appointment to get the recall done as the part had been in. I took my car to get serviced and was called 2 hours later and told it could not be done that day because they did not know it was a blower motor replacement. How do you not know it is a blower motor replacement when you literally scheduled the appointment and knew how much time it would take to complete the service? Absolutely ridiculous and a waste of time. Dropped my car off at my new appointment and was called 1 hour and half later and told my part was given away, to come pick up my car, & reschedule for another 1 1/2 weeks. It’s actually insane how unorganized this place is. Dropped my car off again for new appointment this time I was told it might take until the next day which is not what was previously quoted. Therefore, I made no preparations to be carless for this long. No response after asking for update on number provided.

Excellent service. Apt. Time very punctual. Service completed in a timely manner. Comfortable wait time.

Excellent customer service 👏 Schedule the appointment was easy and fast. Service was done before the expected time.