National Auto of Waldorf

3.7
(261 reviews)
Visit National Auto of Waldorf
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–5:30pm
Tuesday 9:00am–8:00pm 9:00am–5:30pm
Wednesday 9:00am–8:00pm 9:00am–5:30pm
Thursday 9:00am–8:00pm 9:00am–5:30pm
Friday 9:00am–9:00pm 9:00am–5:30pm
Saturday 9:00am–6:00pm 9:00am–5:30pm
Sunday Closed Closed

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(240) 681-2557 (240) 681-2557

Inventory

See all 159 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2015.

Service center

Phone number (240) 681-2557

Service hours

Monday
9:00am–5:30pm
Tuesday
9:00am–5:30pm
Wednesday
9:00am–5:30pm
Thursday
9:00am–5:30pm
Friday
9:00am–5:30pm
Saturday
9:00am–5:30pm
Sunday
Closed

Reviews

3.7
(261 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

My best car purchasing experience in over 40 years!

My best car purchasing experience in over 40 years! My salesman Trevor was a delight to work with.

5.0

My best car purchasing experience in over 40 years!

My best car purchasing experience in over 40 years! My salesman Trevor was a delight to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Worst experience I have ever had a car dealer.

Worst experience I have ever had a car dealer. I was looking for a very specific vehicle and they happened to have it. I read the reviews of the dealer etc and figured they seemed decent enough for a quick purchase. I contacted them and everyone was friendly so I drove the hour to their lot. I arrived on the lot to find many late model really nice vehicles that appear to be in great shape. I then inspected and test drove the vehicle I planned to purchase. Everything checked out so we began the negotiation. First they tried to include an absurd dealer document fee which I refused to pay so the negotiation took longer than expected. During this time, hours had passed at this point and no water was offered. I asked for water and was pointed to the vending machine. Great, the deal is done. It was a cash purchase so I went to the bank to get the cashiers check. The entire time the car had been sitting and not cleaned. So now I was forced to wait around while the car is cleaned. They bring the car back and no one ever put tags on it, so again I had to wait. Finally I drive off. Not the best experience but at the time, I figured it could have been worse. Despite asking about a 2nd key and the time of purchase and not being provided one, the next morning (Friday) I get a call that a second key was found and that I can come get it. The next day (Saturday), I get in the car to reluctantly drive an hour to pickup the key and the check engine light is on. So when I arrive I tell them that I have had the car for barely a day and the check engine light is on. The GM, Alex, asks if I can bring the car back to have his service dept look at it on Monday as they left at noon. I moved my schedule around and went back on Monday (another hour each way). I get there and there is no urgency to help me. I approach Alex and he looks dumbfounded as to why I am there despite him asking me to come on Monday at 1pm. I sit there for HOURS just for him to come back with a sheet to tell me that there is an issue but they can’t repair it because I purchased the car as is. Now I look at him dumbfounded because I know what an As Is purchase is, however, I had the car less than 2 days before the CHECK ENGINE light came on. Meaning that it was likely on and they turned it off knowing that it would come back on after the purchase was made. This is also despite them claiming that the car was “certified-preowned” and underwent a rigorous inspection prior to sell. Which was a lie because the car had never been as much as cleaned after it arrived on their lot and prior to the sell. But it gets better. I ask him if he’s telling me that they aren’t going to stand by their product that I just purchased from them for over $20,000 and he just stared at me and repeated that the car was purchased as is. And that he hasn’t done anything wrong since the car can pass emissions in MD with the check engine light on. Even though he fully knows I live in DC and can’t pass emissions with the check engine light on, this can’t obtain proper registration or plates until it’s repaired. So I asked him for a cost breakdown of the repair and he says “we will work with you and take off some labor.” Then he returns with a quote for $2450!! I tell him thank you and leave. I obtain a repair quote from my mechanic for $2800 and scheduled the repair. I do not trust anyone at this company and would NEVER do business with them again. I just purchased a $20K vehicle cash, it was never about the cost of the repair, but the principle. They are lying about their products and selling cars and are refusing to stand behind their products. Yes, I have the ability to pay for the car and the repair. But I am sure that I am the exception for their customer base. What they have done is morally wrong. As an officer of court, I just cant ignore it. I have filed consumer complaints with the BBB and Maryland’s MVA and OAG offices.

1.0

Worst experience I have ever had a car dealer.

Worst experience I have ever had a car dealer. I was looking for a very specific vehicle and they happened to have it. I read the reviews of the dealer etc and figured they seemed decent enough for a quick purchase. I contacted them and everyone was friendly so I drove the hour to their lot. I arrived on the lot to find many late model really nice vehicles that appear to be in great shape. I then inspected and test drove the vehicle I planned to purchase. Everything checked out so we began the negotiation. First they tried to include an absurd dealer document fee which I refused to pay so the negotiation took longer than expected. During this time, hours had passed at this point and no water was offered. I asked for water and was pointed to the vending machine. Great, the deal is done. It was a cash purchase so I went to the bank to get the cashiers check. The entire time the car had been sitting and not cleaned. So now I was forced to wait around while the car is cleaned. They bring the car back and no one ever put tags on it, so again I had to wait. Finally I drive off. Not the best experience but at the time, I figured it could have been worse. Despite asking about a 2nd key and the time of purchase and not being provided one, the next morning (Friday) I get a call that a second key was found and that I can come get it. The next day (Saturday), I get in the car to reluctantly drive an hour to pickup the key and the check engine light is on. So when I arrive I tell them that I have had the car for barely a day and the check engine light is on. The GM, Alex, asks if I can bring the car back to have his service dept look at it on Monday as they left at noon. I moved my schedule around and went back on Monday (another hour each way). I get there and there is no urgency to help me. I approach Alex and he looks dumbfounded as to why I am there despite him asking me to come on Monday at 1pm. I sit there for HOURS just for him to come back with a sheet to tell me that there is an issue but they can’t repair it because I purchased the car as is. Now I look at him dumbfounded because I know what an As Is purchase is, however, I had the car less than 2 days before the CHECK ENGINE light came on. Meaning that it was likely on and they turned it off knowing that it would come back on after the purchase was made. This is also despite them claiming that the car was “certified-preowned” and underwent a rigorous inspection prior to sell. Which was a lie because the car had never been as much as cleaned after it arrived on their lot and prior to the sell. But it gets better. I ask him if he’s telling me that they aren’t going to stand by their product that I just purchased from them for over $20,000 and he just stared at me and repeated that the car was purchased as is. And that he hasn’t done anything wrong since the car can pass emissions in MD with the check engine light on. Even though he fully knows I live in DC and can’t pass emissions with the check engine light on, this can’t obtain proper registration or plates until it’s repaired. So I asked him for a cost breakdown of the repair and he says “we will work with you and take off some labor.” Then he returns with a quote for $2450!! I tell him thank you and leave. I obtain a repair quote from my mechanic for $2800 and scheduled the repair. I do not trust anyone at this company and would NEVER do business with them again. I just purchased a $20K vehicle cash, it was never about the cost of the repair, but the principle. They are lying about their products and selling cars and are refusing to stand behind their products. Yes, I have the ability to pay for the car and the repair. But I am sure that I am the exception for their customer base. What they have done is morally wrong. As an officer of court, I just cant ignore it. I have filed consumer complaints with the BBB and Maryland’s MVA and OAG offices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.
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5.0

Great Shopping Experience!!!!

I dealt with Alex and he was great and really understanding of our needs. And the manager were helpful and eager to help the entire way.

5.0

Great Shopping Experience!!!!

I dealt with Alex and he was great and really understanding of our needs. And the manager were helpful and eager to help the entire way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

FRAUDULENTLY sold the car with body damage $5,000+

FRAUD is what comes to mind at this dealership... DO NOT BUY FROM NATIONAL AUTO OF WALDORF!!!! They knew the car they sold me had major quarter panel damage to the car and sold it as clean 1 owner and no accidents... repairs are $5,000+ Take your hard earned money elsewhere to purchase a car because this place operates a shady business.

1.0

FRAUDULENTLY sold the car with body damage $5,000+

FRAUD is what comes to mind at this dealership... DO NOT BUY FROM NATIONAL AUTO OF WALDORF!!!! They knew the car they sold me had major quarter panel damage to the car and sold it as clean 1 owner and no accidents... repairs are $5,000+ Take your hard earned money elsewhere to purchase a car because this place operates a shady business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
7 people out of 8 found this review helpful. Did you?
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5.0

Tyja was outstanding!

Tyja was outstanding! He hooked us up! Walked out with a smile and feeling great. He was very professional and courteous. Took his time, let me know everything needed and once we arrived had our Challenger gassed up, cleaned and ready to go! I plan on going back to trade in my older vehicle, he will definitely be my guy! 10 out of 10! And the manager who worked my numbers, can’t remember his name brown skin with the bald head, excellent! Go check them out!

5.0

Tyja was outstanding!

Tyja was outstanding! He hooked us up! Walked out with a smile and feeling great. He was very professional and courteous. Took his time, let me know everything needed and once we arrived had our Challenger gassed up, cleaned and ready to go! I plan on going back to trade in my older vehicle, he will definitely be my guy! 10 out of 10! And the manager who worked my numbers, can’t remember his name brown skin with the bald head, excellent! Go check them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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1.0

The car I was financed for was a LEMON, Don't Buy

Buyer Beware All The CARS FROM THIS PLACE ARE LEMONS, RUN I'M STUCK WITH MY CAR 1/20/22 ONLY Drove 1 MONTH, DON'T BUY PLEASE! RUN

1.0

The car I was financed for was a LEMON, Don't Buy

Buyer Beware All The CARS FROM THIS PLACE ARE LEMONS, RUN I'M STUCK WITH MY CAR 1/20/22 ONLY Drove 1 MONTH, DON'T BUY PLEASE! RUN

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
5 people out of 6 found this review helpful. Did you?
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1.0

Misleading advertising leeds to dishonest business

Misleading advertising leeds to dishonest business practices. $500? What other deceptive or misleading information has to be uncovered? Wrong way to start an armslength transaction.

1.0

Misleading advertising leeds to dishonest business

Misleading advertising leeds to dishonest business practices. $500? What other deceptive or misleading information has to be uncovered? Wrong way to start an armslength transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 6 found this review helpful. Did you?
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1.0

WORSE DEALERSHIP EVER!

It’s was a terrible experience. My sales person no longer works there so I had to work with Ron who calm to be the manager and is not! I told them I heard and felt clicking on the gas petal and they said oh that’s minor and we will fix it. It took them 2wks to look at the car then another 2wks to fix the car. I got the car back and the problem was not fixed. Ron never returned my call so the problem has not been fixed. I then called the Audi dealer where they claimed to get the parts from. I gave them my vin# to find out that the previous owner had the car service there. I also learned that the last recorded miles at the Audi dealer said the truck had 36,000 on the truck in 2019. I brought the truck in Feb 2022 and they sold it to me with 32,000 miles. So who is that. Ron also told me that my issues was not important enough to speak with the owner. I ask to speak with her the day I called to see when they were going to be finish working on my car. DONT EVER BUY A CAR FROM THEM BECAUSE YOU ARE NOT GOING TO BE GETTING WHAT YOU THINK YOU ARE PAYING FOR!

1.0

WORSE DEALERSHIP EVER!

It’s was a terrible experience. My sales person no longer works there so I had to work with Ron who calm to be the manager and is not! I told them I heard and felt clicking on the gas petal and they said oh that’s minor and we will fix it. It took them 2wks to look at the car then another 2wks to fix the car. I got the car back and the problem was not fixed. Ron never returned my call so the problem has not been fixed. I then called the Audi dealer where they claimed to get the parts from. I gave them my vin# to find out that the previous owner had the car service there. I also learned that the last recorded miles at the Audi dealer said the truck had 36,000 on the truck in 2019. I brought the truck in Feb 2022 and they sold it to me with 32,000 miles. So who is that. Ron also told me that my issues was not important enough to speak with the owner. I ask to speak with her the day I called to see when they were going to be finish working on my car. DONT EVER BUY A CAR FROM THEM BECAUSE YOU ARE NOT GOING TO BE GETTING WHAT YOU THINK YOU ARE PAYING FOR!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
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1.0

Be Aware Before Entering

Inquired about a car and asked if I could test drive with Lenny. Lenny was very enthusiastic. However, on the day of my test drive, Lenny seemed to be out and I received a test drive instead from individuals that didn’t introduce themselves (a manager in the office and a female associate who was working at one the desks). We test drove a lovely vehicle (vehicle had no gas and tire was flat) and were prepared to purchase it, however we received quite the rug pull. While test driving the car, the associate informed us the vehicle was $6000 more than what was was listed on their website. I show them their websites listed price and they proceed to go to the back office and come up with a price that was now $4000 more than what was listed. They tell us the extra 4000 is due to not only taxes, title, and fees, but also the state inspections, which they claim they do for $1995. At this point we knew something was wrong as a state inspection in Maryland cost $80-$100, not almost $2,000. At this point, we decided to leave and not follow thru with the purchase. If they had mistakenly priced a vehicle on their website, would have appreciated them telling us that much more than them taking us thru that song and dance. Make sure you are informed before coming here, they expect you to not be.

1.0

Be Aware Before Entering

Inquired about a car and asked if I could test drive with Lenny. Lenny was very enthusiastic. However, on the day of my test drive, Lenny seemed to be out and I received a test drive instead from individuals that didn’t introduce themselves (a manager in the office and a female associate who was working at one the desks). We test drove a lovely vehicle (vehicle had no gas and tire was flat) and were prepared to purchase it, however we received quite the rug pull. While test driving the car, the associate informed us the vehicle was $6000 more than what was was listed on their website. I show them their websites listed price and they proceed to go to the back office and come up with a price that was now $4000 more than what was listed. They tell us the extra 4000 is due to not only taxes, title, and fees, but also the state inspections, which they claim they do for $1995. At this point we knew something was wrong as a state inspection in Maryland cost $80-$100, not almost $2,000. At this point, we decided to leave and not follow thru with the purchase. If they had mistakenly priced a vehicle on their website, would have appreciated them telling us that much more than them taking us thru that song and dance. Make sure you are informed before coming here, they expect you to not be.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Loving the new Malibu!

Niani was great with me getting my new vehicle and Sebastian has great service for getting my car serviced! Good place for all the cars!

5.0

Loving the new Malibu!

Niani was great with me getting my new vehicle and Sebastian has great service for getting my car serviced! Good place for all the cars!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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