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la Casita

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easy approval

Excellent service and it was fast and easy to get approved i even sent my aunt and she got approved and both of us drove off in a car with 1000 dn

Easy approval

Excellent service and it was fast and easy to get approved i even sent my aunt and she got approved and both of us drove off in a car with 1000 dn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Approved

Quick and easy all I needed was 1000dn and I drove off in New car within 2 hrs I got approved and they were friendly

Approved

Quick and easy all I needed was 1000dn and I drove off in New car within 2 hrs I got approved and they were friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DO NOT BUY HERE

They have had my car going on the 4th week. They have been unable to give me updates as to the status the first 2 weeks; they told me it was in the shop, but they did not know what one it was, but they called every time wanting the payment that I made every time. On-time yet I called today again. No new info.. do not buy a car here. They will not give you service. Worst car dealer in el Paso. Adding this after last phone call edited section they told me there's a $4000 repair bill on my car that they're waiting on parts to arrive so it can be completed and put into my car yet I have never consented to any kind of repairs they've never told me what was wrong with my car they'd never ask me what I wanted to repair on the car they went ahead and did it on their own with no consent of the owner of the vehicle and now want me to pay $4000 on a repair bill they tell me the water pump is not under warranty yet you can go to their website and look on their website underneath warranty an engine. In there, it states the water pump is covered. yet they authorized all this work to be done and never one time asked me anything

DO NOT BUY HERE

They have had my car going on the 4th week. They have been unable to give me updates as to the status the first 2 weeks; they told me it was in the shop, but they did not know what one it was, but they called every time wanting the payment that I made every time. On-time yet I called today again. No new info.. do not buy a car here. They will not give you service. Worst car dealer in el Paso. Adding this after last phone call edited section they told me there's a $4000 repair bill on my car that they're waiting on parts to arrive so it can be completed and put into my car yet I have never consented to any kind of repairs they've never told me what was wrong with my car they'd never ask me what I wanted to repair on the car they went ahead and did it on their own with no consent of the owner of the vehicle and now want me to pay $4000 on a repair bill they tell me the water pump is not under warranty yet you can go to their website and look on their website underneath warranty an engine. In there, it states the water pump is covered. yet they authorized all this work to be done and never one time asked me anything

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing customer service

Had a fantastic experience, Patsy Soto was great she helped me and worked with the down payment u had to give. I'm forever happy for my car and everyone working with me

Amazing customer service

Had a fantastic experience, Patsy Soto was great she helped me and worked with the down payment u had to give. I'm forever happy for my car and everyone working with me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Buying Experience

Went to La Casita looking for a vehicle for a family member and couldn’t have imagined an easier time! The approachable and friendly staff helped us find a car that fit right in our budget and size! In and out with zero issues!

Great Buying Experience

Went to La Casita looking for a vehicle for a family member and couldn’t have imagined an easier time! The approachable and friendly staff helped us find a car that fit right in our budget and size! In and out with zero issues!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly recommend

Ida and Julissa were very courteous and professional. I would definitely recommend anyone to stop by and see these two ladies! My payments are exactly where I wanted them, I got the SUV I went in looking for with low miles!

Highly recommend

Ida and Julissa were very courteous and professional. I would definitely recommend anyone to stop by and see these two ladies! My payments are exactly where I wanted them, I got the SUV I went in looking for with low miles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome experience

Great customer service! The buying process was made very easy. La Casita used cars is an awesome place for anyone looking to buy a car.

Awesome experience

Great customer service! The buying process was made very easy. La Casita used cars is an awesome place for anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst place to purchase vehicle

This is the worst place to purchase a vehicle. DO NOT purchase from them!! They will lie, refuse to own up to their mistakes, they refuse to help, and they sell old xxxxty cars! DO NOT go to La Casita or you will regret it. Don't fall for their lies. And Chris Palmer, Director of La Casita hides behind his employees mistakes and doesn't have the dignity to talk to those affected. I was almost killed because of the crappy car they gave me and no one seems to care.

Worst place to purchase vehicle

This is the worst place to purchase a vehicle. DO NOT purchase from them!! They will lie, refuse to own up to their mistakes, they refuse to help, and they sell old xxxxty cars! DO NOT go to La Casita or you will regret it. Don't fall for their lies. And Chris Palmer, Director of La Casita hides behind his employees mistakes and doesn't have the dignity to talk to those affected. I was almost killed because of the crappy car they gave me and no one seems to care.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

So very sorry to hear, we would be happy to escalate your concerns and review the issues(s) with you and try to help in any we can. You can reach us at 9157758249.

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Mrs Galvin

Excellent service Patsy and Raul help me get into a car with a couple of hours I was on may way home with a new car do excited Thanks

Mrs Galvin

Excellent service Patsy and Raul help me get into a car with a couple of hours I was on may way home with a new car do excited Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

thanks so much for your kind words!

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Owesome experience

Ricardo and Patsy help me to buy with my credit and give me a great deal and the best price at the vehicle there i want , i really recomend La Casita Used Cars

Owesome experience

Ricardo and Patsy help me to buy with my credit and give me a great deal and the best price at the vehicle there i want , i really recomend La Casita Used Cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

thanks so much for the kind words , we are so happy we were able to help!

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