D'Orazio Ford

4.3
(171 reviews)
Visit D'Orazio Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed

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New (815) 709-0822 (815) 709-0822
Used (815) 491-1420 (815) 491-1420
Service (815) 491-1421 (815) 491-1421

Inventory

See all 202 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2023.
Welcome to D'Orazio Ford! Located in Wilmington IL D'Orazio Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with D'Orazio Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Other Ford you've come to the right place. Ask about our Free Life Time Oil Changes.
Committed to Customers For Life!

Service center

Phone number (815) 491-1421

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

4.3
(171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Exceptional service,very friendly and not pushy.

Exceptional service,very friendly and not pushy. I would recommend that you give them a try

5.0

Exceptional service,very friendly and not pushy.

Exceptional service,very friendly and not pushy. I would recommend that you give them a try

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2.0

I will never take my car to be serviced here again

I will never take my car to be serviced here again without taking it to another mechanic first. In September I took it in for issues I had with my car shaking and hesitating. They told me I needed spark plugs, new rear brakes due to the pads being worn and rotars being old and new tires due to tread was bad and inside of tires being mangled. I got the spark plugs, but the thing that got me was the rear brakes and the tires. The week before I brought my car in my fiance just put on new brake pads on the back and , even after I was told the pads were worn down the day I took my car in, when I got home from the dealership that day, my fiance took the tires off and looked at the pads and the pads were still good. I was also told that the pads were rusted and worn down, and again, they were not. This past Friday I made an appointment at Belle Tires in Shorewood and the technician(Ben) came out and asked me why am I there because my tires are fine? I told him I needed new tires according to Ford , that they were warped . He said "Hold on, let me just check again" Came out and he said "Ma'am, Your tires are fine. They are still like brand new. (and yes he checked the inside of the tire as well, I called him again today since Mike wanted to think I was lying about it) and told me he checked the WHOLE tire and they are fine". He stated he could not justify selling me tires when my current ones are still good. I brought it up to the service department this past weekend and they stated they would pass the ionformation to Mike the service manager. Well, I get a call from Mike and pretty much treated me like I was lying about it because "His senior technician" said I needed them. And the thing is, all I wanted was reassurance that it wouldn't happen again because that would've been 1,059.00 I would've paid for no reason. Now my car still hesitates and shakes and I have an appointment coming up that I will be canceling because I will be taking my car into another mechanic to get it diagnosed before I take it to them. I used to love D'Orazio and would brag about them to anyone who was going to buy a car. Crap, my fiance sent multiple people to buy trucks there. Dave has always been awesome in service, but the last 2yrs service has gone down and now almost cost me 1,059.00. So they now lost 2 customers due to service. Btw, Ray was looking for another truck and it looks like we will be buying somewhere else, due to service. It is sad that one department can bring down the whole place. The sales department, Vince, are awesome, Gill has always been helpful, but the last couple of times I have been there service sucked. I was not asking for anything just for them to reassure me that they will look at my car and I will know it was taken good care of. I am sorry, but 1,059.00 is a HUGE mistake and now lost a customer due to that. And believe me, there have been a lot of mistakes in the past but this is my final straw.

2.0

I will never take my car to be serviced here again

I will never take my car to be serviced here again without taking it to another mechanic first. In September I took it in for issues I had with my car shaking and hesitating. They told me I needed spark plugs, new rear brakes due to the pads being worn and rotars being old and new tires due to tread was bad and inside of tires being mangled. I got the spark plugs, but the thing that got me was the rear brakes and the tires. The week before I brought my car in my fiance just put on new brake pads on the back and , even after I was told the pads were worn down the day I took my car in, when I got home from the dealership that day, my fiance took the tires off and looked at the pads and the pads were still good. I was also told that the pads were rusted and worn down, and again, they were not. This past Friday I made an appointment at Belle Tires in Shorewood and the technician(Ben) came out and asked me why am I there because my tires are fine? I told him I needed new tires according to Ford , that they were warped . He said "Hold on, let me just check again" Came out and he said "Ma'am, Your tires are fine. They are still like brand new. (and yes he checked the inside of the tire as well, I called him again today since Mike wanted to think I was lying about it) and told me he checked the WHOLE tire and they are fine". He stated he could not justify selling me tires when my current ones are still good. I brought it up to the service department this past weekend and they stated they would pass the ionformation to Mike the service manager. Well, I get a call from Mike and pretty much treated me like I was lying about it because "His senior technician" said I needed them. And the thing is, all I wanted was reassurance that it wouldn't happen again because that would've been 1,059.00 I would've paid for no reason. Now my car still hesitates and shakes and I have an appointment coming up that I will be canceling because I will be taking my car into another mechanic to get it diagnosed before I take it to them. I used to love D'Orazio and would brag about them to anyone who was going to buy a car. Crap, my fiance sent multiple people to buy trucks there. Dave has always been awesome in service, but the last 2yrs service has gone down and now almost cost me 1,059.00. So they now lost 2 customers due to service. Btw, Ray was looking for another truck and it looks like we will be buying somewhere else, due to service. It is sad that one department can bring down the whole place. The sales department, Vince, are awesome, Gill has always been helpful, but the last couple of times I have been there service sucked. I was not asking for anything just for them to reassure me that they will look at my car and I will know it was taken good care of. I am sorry, but 1,059.00 is a HUGE mistake and now lost a customer due to that. And believe me, there have been a lot of mistakes in the past but this is my final straw.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

My husband and I received excellent customer service from

My husband and I received excellent customer service from start to finish. I first spoke to Yoni (finance manager) by phone. He was helpful with my inquiries and he set us up with Cameron (salesperson). We arrived at the dealership the following day. Cameron was very friendly and informative without being pushy. Yoni also checked in with us. After we decided to purchase, Cameron went above and beyond by explaining all of the functions and setting up the tech.Yoni made the paperwork process very easy. We purchased a 2023 Bronco sport. Great job D'Orazio!

5.0

My husband and I received excellent customer service from

My husband and I received excellent customer service from start to finish. I first spoke to Yoni (finance manager) by phone. He was helpful with my inquiries and he set us up with Cameron (salesperson). We arrived at the dealership the following day. Cameron was very friendly and informative without being pushy. Yoni also checked in with us. After we decided to purchase, Cameron went above and beyond by explaining all of the functions and setting up the tech.Yoni made the paperwork process very easy. We purchased a 2023 Bronco sport. Great job D'Orazio!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Everything was fast and efficient easiest car purchase

Everything was fast and efficient easiest car purchase I’ve ever made the dealership was clean, and everyone was very polite

5.0

Everything was fast and efficient easiest car purchase

Everything was fast and efficient easiest car purchase I’ve ever made the dealership was clean, and everyone was very polite

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

D’Orazio Ford is great!

D’Orazio Ford is great! I really wasn’t sure if I wanted a truck or the Mach-E. Christian C. was super helpful and knowledgeable. Provided excellent service! Definitely will be coming back for my next vehicle.

5.0

D’Orazio Ford is great!

D’Orazio Ford is great! I really wasn’t sure if I wanted a truck or the Mach-E. Christian C. was super helpful and knowledgeable. Provided excellent service! Definitely will be coming back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great service and fair pricing

I contacted the dealer looking to purchase a second hand car but the salesman quickly identified the model they had was not what I was looking for and was very upfront about it. He then suggested new and with so many dealers putting mark ups over MSRP I was sure I couldn’t afford it but the salesman, Christian, assured me that D’Orazio doesn’t do that. Within a short time we had done a deal and I was on my way to collect the vehicle. When I got there the vehicle was even better than I hoped and the great service continued with a friendly tour of the car and an easy and quick processing of the paperwork. Highly recommend this dealer

5.0

Great service and fair pricing

I contacted the dealer looking to purchase a second hand car but the salesman quickly identified the model they had was not what I was looking for and was very upfront about it. He then suggested new and with so many dealers putting mark ups over MSRP I was sure I couldn’t afford it but the salesman, Christian, assured me that D’Orazio doesn’t do that. Within a short time we had done a deal and I was on my way to collect the vehicle. When I got there the vehicle was even better than I hoped and the great service continued with a friendly tour of the car and an easy and quick processing of the paperwork. Highly recommend this dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Have a great car

That was my 1st time at that dealership and was very surprised because the car I purchased (which I love) and the great salesman Bryon worked with the manager and gave me the deal I wanted. I was expecting to walk out with no car but am very happy that I drove home per say with a new car. I am very happy I found D’Orazio dealership and would not hesitate telling anyone who is interested in a Ford.

5.0

Have a great car

That was my 1st time at that dealership and was very surprised because the car I purchased (which I love) and the great salesman Bryon worked with the manager and gave me the deal I wanted. I was expecting to walk out with no car but am very happy that I drove home per say with a new car. I am very happy I found D’Orazio dealership and would not hesitate telling anyone who is interested in a Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Excellent sales man, gave me a great deal and what I knew

Excellent sales man, gave me a great deal and what I knew my trade in was worth!! Cameron Lovell came to my house to help me set everything up via my phone and made it all so easy 👍🏻😊 I love my Ford’s and never could have been more happy with my whole experience 👍🏻👍🏻👍🏻

5.0

Excellent sales man, gave me a great deal and what I knew

Excellent sales man, gave me a great deal and what I knew my trade in was worth!! Cameron Lovell came to my house to help me set everything up via my phone and made it all so easy 👍🏻😊 I love my Ford’s and never could have been more happy with my whole experience 👍🏻👍🏻👍🏻

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

I’ve always preferred having my vehicles serviced by

I’ve always preferred having my vehicles serviced by dealerships hoping the knowledge level is up to date however this dealership is sadly lacking and questioning will only get you attitude. Management staff is even worse . Makes me want to give up on fords all together if this is what passes as service

1.0

I’ve always preferred having my vehicles serviced by

I’ve always preferred having my vehicles serviced by dealerships hoping the knowledge level is up to date however this dealership is sadly lacking and questioning will only get you attitude. Management staff is even worse . Makes me want to give up on fords all together if this is what passes as service

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Don’t be fooled

Sales team is ok but don’t expect much after that . Service dept is terrible and management couldn’t care less after sale and are very unprofessional

1.0

Don’t be fooled

Sales team is ok but don’t expect much after that . Service dept is terrible and management couldn’t care less after sale and are very unprofessional

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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