HM Brown and Associates

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 13, 2020

    I loved working with Brandon Jensen! He made buying a car so easy and enjoyable. I got to test drive cars from all different brands, and found exactly... what we were looking for. They were able to work with my busy schedule so it was great to pick up my new car on Christmas Eve with the big red bow and all! There's no better way to get into a new vehicle then going through Brandon.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 5, 2019

    Jacob Stransky was our broker and he was remarkable. We provided very tight purchase margins and Jacob bent over backward to work within them to find a... vehicle we are very pleased to own. Jacob allowed me to search online for vehicles I was interested in and he made arrangement to pick them up so I could view them at HM Brown. Jacob did everything within his control to ensure the deliver of a clean, quality vehicle. Well Done!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • March 9, 2017

    We've purchased 2 vehicles through HM Brown. They do an outstanding job, and make sure that every detail is correct. Thank you for a no stress buying... experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 3, 2019

    The two stars are for the auto brokerage, but not for my broker, Kevin Beikmann. I had worked with him previously and deal #1 was fabulous, #2 was to... be desired, and #3 was a disaster. After he gave some very poor advise, we incurred increased closing contract costs that could have been avoided if I did not listen to him. H M Brown recognized those mistakes and reimbursed me partial closing contract costs in a timely manner. Mr. Beikmann also promised additional reimbursement that he has yet to fulfill - over a year later. Mr. Beikman lacks integrity, which is an important core characteristic of a broker, and I would not recommend working with him. I will never work with him again.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    August 13, 2019

    I used an Auto Broker for the first time when I recently purchased my new Hyundai Santa Fe. I will never deal directly with a dealership again! Deb Roden... worked so hard for me, securing the very best price. It was less than I could have managed on my own. She also went above an beyond when explaining all the new features of my car. I am impressed by her and by the process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2018

    I would say that Jesse Blum was outstanding in every way helping me get a new lease on a new SUV Subaru. He was courteous, very knowledgeable, helpful... in every aspect of the way. He explained all the features on my new car took care of the old lease. He did it all in a very professional way. He called a week later to make sure all was okay and if I needed anything. I would refer Jesse Blum in a second to anyone wanting to buy or lease a car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 11, 2018

    sent a email saying I was interested in a car. Never got a return email or call. Called 2 times, talk to Cory. Both times he said he would have someone... call me. Never happend.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, We are sorry for the experience you had at H.M. Brown & Associates. Please know that we take this very seriously. We would like the opport...unity to show you our amazing customer service and find you your dream car. Please private message us with your phone number and we will be in touch right away.

  • 5.0 out of 5
    October 16, 2016

    Jesse was really great. My brother had recommended that I go through him since I was looking for a safe AWD car to tackle the mountains with. I told him... I was on a tight budget and he helped find me find my new Subaru Outback, which I now love. Within a few weeks, he was able to find a high bid on my old car, and get the ball moving so I had a new car shortly. He is super nice and friendly and very easy to communicate with. Need a car? Go to Jesse!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 13, 2016

    I worked with HM Brown broker Jesse Blum. This was without a doubt the best car buying/shopping experience we have ever had. Jesse lined up different... makes and models to test drive at his office so we could test the cars on the same day without going to several dealerships. Once a decision was made, option selection was simple and straight forward. Most paperwork could be handled via email. The final paperwork was a snap compared to the hours spent at other dealerships. Jesse even brought the car to me and took our trade in with him. I would never even consider any other broker for my next purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2016

    10/27/2015 THIS is how you buy a new vehicle! Bert Rankin was our associate and he made it SO easy and painless...we just told him what we wanted and... he did the rest, down to every last detail! He is a super nice person, very honest, and highly communicative. I can't imagine ever walking into a dealership or searching online again. Our new vehicle is exactly what we wanted, at the price to which we agreed(no tricks, no upsell) and I can't say enough about how much we trust Bert. Plus, did I mention he handles ALL the details?? Call Bert...you will be glad you did and you will have ZERO buyer's remorse...how nice is that on such a big purchase and one that you have to look at every day?? H M Brown and Bert are the only way we will buy vehicles going forward. Thank you, Bert!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
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