Luxury Imports Inc

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 9, 2020

    I bought a Saab Turbo X from Luxury Imports. Sebastian was unexpectedly prompt in returning my call/inquiry and the information he then gave me was honest... and straightforward. Although I was prepared to buy the car, cash, sight unseen. (I live in Boston, MA) Sebastian very fairly told me someone else had expressed interest in the car and was working on financing so the car is spoken for but not sold. He said would call me by noon the next day with an update. He called later that day and said the financing fell through for the other party and the car was mine. I offered to give a deposit to hold the car until I could complete the wire transfer. He said it was not necessary. We then cleanly negotiated a fair price for the vehicle and began the purchase process. While he could have just taken my money for the car, he gave the other party the time they needed to try and purchase the car. Most people would have just taken the money but Sebastian is fair. I respect that. Since I live out of state I relied solely on Sebastians photos and description of the vehicle and am not disappointed. He didn’t skip over anything. There were 99 photos of the car. Most dealerships have 15-20 photos. It is better than described. I love it. Throughout the process Sebastian texted me photos of the car- going in for detailing, coming out of detailing, loading onto the trailer- from his personal cell phone no less. The shipping was just as painless as the rest of the experience. Sebastians shipping price quotes were accurate to the dollar and he arranged all of the shipping. All I had to do was drive it away once it was off the trailer. Go buy a car from this place. Next time I’m in the market I will be doing so again. Thanks Sebastian!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    September 22, 2019

    Sebastian was great to work with. Quick response to my online inquiry. Gave a no b.s. value for the car. Hand selects the inventory for his lot. Met us... on a Saturday by appointment working around his families schedule. Purchased an e90 bmw 325xi ~80,000 miles, had brand new continental tires rft's. Only required what a buyer should expect on a 14yr old 80k mi. vehicle ; fresh fluids, suspension tune, (e90 have a common u-joint replacement around this time) for anyone with a wrench and enough confidence to perform an oil change can replace new for under $150. Had the car washed and detailed while we completed the paperwork. Great car buying experience. Been driving the car a month now, no catastrophic failures or loose screws, nice tight car, thanks a bunch.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 6, 2019

    Purchased a 2015 MINI Cooper S Roadster and Sebastian was great! The vehicle was as represented and he allowed for a thorough inspection, had all the paperwork... in order and was super patient while I got the funds together. He also has a really interesting collection of unusual cars, many with manual transmission which was the draw to this dealer. I would definitely recommend Luxury Imports.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 5, 2019

    We found this VW Alltrack with only 12,000 miles on his website and thought the deal had to be too good to be true. It was a manufacturer buyback but he... had all the detailed information we needed to make an informed decision about the car ourselves. He wasn't pushy and answered our litany of questions in great detail. We ended up talking about soccer while we were thinking about buying the car. He's a nice guy, very knowledgeable and passionate about cars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2019

    Have to say my wife and I have been more than impressed with the experience in working with Sebastian at Luxury Motors. From the initial meeting, throughout... the process, and the best part was the post-sale experience. We have a son turning 16 and we will absolutely be going to Luxury Motors again to find the right car for him. Thank you for everything!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 14, 2019

    On August 1st 2019 we purchased a used 2008 Volvo C70 from Luxury Imports. The next day, August 2nd, the vehicle broke down on the side of the road. ... We had the car towed to a mechanic who informed us the engine had blown and that we needed a replacement engine. We called Sebastian at Luxury Imports to tell him what had happened and he told us because we purchased the car "as-is" there was nothing he was going to do. Upon further inspection, the mechanic determined there was some shoddy work done to the engine of the vehicle prior to our purchase. The engine work was done at a mechanic that shares the same building with Luxury Imports. We now have to purchase a replacement engine that costs more than what we paid for the car. We understand there are risks involved in purchasing used cars, but for the engine to blow the next day after purchase, and with no support from Luxury Imports, we wanted to write this review so that something like this does not happen to another family. We would not recommend purchasing a car from Luxury Imports in Geneva.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 24, 2019

    My wife and I came in to see a 2009 Acura TSX that had been listed on this site a couple of days ago. Sebastian the owner was great and answered all of... our questions. We are very careful/skeptical when it comes to buying used cars and he was more than happy to field all our questions about the Acura. At all times we felt totally comfortable, at ease, as if we were talking this over with someone we had known for a long time. Can't speak highly enough of this place and have already recommended it to some of my relatives. The place itself is no frills and isn't meant to "wow" you with expensive coffee or a fancy exterior to the dealership, but I'd trade all that in a second for the genuinely kind customer service we received. We felt really good throughout the entire interaction and ended up buying the car. Couldn't be happier and when my wife's car needs to be replaced in the future, we'll be coming here first.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 19, 2019

    Recently purchased a 2010 Grand marquis from Sebastian. This was a excellent car- Love this car!!! Live out of state and Sebastian arranged for shipping... the car to us. No problems with entire transaction! Thanks again!!!!!!!!! Highly recommend dealing with Luxury Imports- Sebastian!!!!!!!!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 11, 2019

    Luxury Imports in Geneva Il is a great place to purchase a good used car. Purchased a great low mile older Audi in immaculate condition for the year. Sebastian... was great from the very beginning till the end. Great experience, no pressure, very patient and straight forward person, had no problem at all with a pre-purchase inspection by our mechanic in town. He made the buying experience simple. Thank you. Matt

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2019

    Sebastian made the process easy made an appointment on a Saturday to fit my schedule the car was as described and in fantastic shape. Upon inspecting the... car in person we noticed it had a faulty tire and he had a new one put on same day for no charge

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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