Midlands Volkswagen of Columbia

My daughter bought a Jeep used in May (5 months ago) and this dealership has done nothing but jerk her around and not kept promises to make payments that have threatened her credit. VERY POOR customer service. AVOID this dealership at all costs!!!

Well, he makes empty promises and then will completely stop communication all together with you.

The dealership is good. Not a fan of some of the made up fees as part of a deal, but the sales consultant was very friendly and ultimately provided a good deal. It was a good deal, but I was too slow to act in the vehicle sold to someone else.

Shannon was wonderful at helping me purchase my car. She went above and beyond to help me. I would recommend anyone to buy from this dealership. They are amazing people there.I will definitely use them in the future.

What a great car buying expierence! We had the pleasure of working with Christopher. He answered all our questions with no hesitation and with confidence. He made sure to work with schedules patiently. Would def recommend!

Jordan and Alan were wonderful! The staff allowed us to purchase our Atlas on our terms. Each interaction, we felt respected and heard. Everything went so smoothly! My car was delivered, and signing the paperwork took less than 5 minutes. We love our 2021 Atlas!!! Lisa and Demetrius Brockington

The staff here clearly enjoy helping people. We worked with Jason he is a genuinely good-hearted human being. These sales men and women don’t work for commission and you could tell they genuinely want to give you what You really want. It was friendly, easy, and they were very generous! I highly recommend this dealership to anyone looking for a new ride!

I bought a 2017 Jetta, and I have taken it in for maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received some special offers in the mail. I called the service department with a question, as not all of the package details were visible on the website. My question was, "Does the VW Care Plus package include a wheel alignment check and tire rotation?" Apparently, VW Service does not perform alignment checks, just the alignment service itself. I was then transferred to sales, as the service department was unable to tell me if the rotation was included in the package. The sales associate sounded as though he did not want to be bothered. I have since contacted Goodyear. They will perform a 29-point inspection of my vehicle for free. They will inspect my tires, braking system, alignment, suspension, exhaust, battery, filters, headlights, and belts. Obviously, if services need to be performed, or parts need to be replaced, I will be charged. The VW Care Plus packages would cost me $338.57 (covers 40,000 and 50,000 mile factory required maintenance). From the service descriptions that were visible, this price covers the expense of the oil/oil filter change and spark plug replacement. The rest of what is included are "Checks", so I imagine if further work or parts were necessary, I would be additionally charged. Goodyear offers 4 oil change options, ranging from $27.95-$94.95. All 4 options include free tire rotation. Not saying VW is trying to rip anyone off, but personally, I will be giving Goodyear a chance. Goodyear's customer service was great. And I just can't believe a dealership would not offer an alignment check, especially while performing tire maintenance services.

We just purchased a new Atlas from Jordan Jones and could not have had a better experience! Jordan was very knowledgeable, honest and easy to talk to. Most salesman are pushy but Jordan let us decide to buy when we were ready. I would definitely buy another car from him.

Nechelle was a pleasure to work with and got us exactly what we wanted!! She was very friendly and understanding of what I wanted for my family.