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Go somewhere that treats you like a customer
Bought a used car from this dealer. Due to a large rain storm I was unable to get a great look at the full condition of the paint on the vehicle. The dealership was also busy and only had one finace person working as well as one detail person in their shop. So, they asked if they could detail the car when I brought it back to have a broken part replaced that I had identified and requested to have repaired before I would sign off on the car. A few days later after not hearing anything on the order staus if the part, I elected to handwash the car myself. Upon doing so, I see that the paint is pretty shot on the car especially on the hood. There are a crazy amount of scratches and paint hazing. I called the dealership immediately to see to inform them of the issue and see if they had a buy back program as the value I thought I was getting with the used car went straight out the window. The dealership told me to bring it in so they could look at it. I was told to speak with Nathan Goodman. Nathan did offer to have the car buffed but when I was leaving and looked at the cars's hood again in the sun, I was not very confident that paint could be repaired. I got Nathan and asked him to look at the car since he did not look at it before he said they would buff it. Nathan came out side and was confrontational from the start. He tells me a bought a used car and what did I expect. He then proceeded to state, "What's the deal? Can you just not afford the payments?" I understandably then became pretty upset resulting in Nathan telling me I could get off his lot. I was flabbergasted and calmed down immediately as I could see where this was going. I did keep the appointment to have the car buffed. Although I received a call a few hours after dropping it off from their service manager who stated the car's hood was beyond repair. She also said that it was not like that when she saw it. I started to tell her the situation and was assuring her I did not own a buffer and wouldn't attempt to buff a car much less one I just bought that had significant paint damage. She cut me off mid sentence and said "do want to know what we can do or not?" Again I was blown away by the way their managers decided to go about this communication. It was extremely stressful and demeaning. Please do not let these people treat you as they have me. I have bought 10 new or used cars and have never had an experience even close to this. It is obvious that customers do not matter to this place, just sales and how dare you buy a used car.
Amazing service!!! Highly recommend working with Rein Gillstrom!! He was extremely helpful when finding the right fit for a car. Very professional and knowledgeable, great communicator!! He answered all our questions honestly!! Plus, Rein is very friendly. I felt like I was working with a trusted family member. Great place to buy a car!! We love ours, great shape, low miles and excellent price. Thanks Rein!
Long wait for an oil change???
A long wait and really annoying rock music that the older customers might find as irritating as I did in the 70’s/80’s. Also, once Denny Menholt purchased this dealership from Simpson Honda...I went elsewhere for my new Honda.
Unexpected poor service
I have been taking my Honda Element to Simpson Honda for many years. They did an excellent job on repairing the vehicle when needed. After the company was purchased by Denny menholt the suvace became extremely poor. There's a lack of compassion and they did a horrible job repairing my vehicle. Instead of being able to communicate with the mechanic direct8, they use and liaison who is typically very unknowledgeable.
I had an awesome experience here when I came into the dealership to buy my vehicle. The process was quick & easy. I highly recommend them as the best dealership in Bozeman to buy a vehicle at. Clean and friendly facility & no pressure sales process!
Outstanding customer service
While traveling in Grand Tetons and Yellowstone, the screw attaching the rear mud flap on our Honda Pilot worked loose. Since there was no dealer nearby, we improvised with duct tape. We located the Honda dealer in Bozeman and decided to try to get it fixed before our 800+ mile trip back to Seattle. When I called the parts department, I was glad to find out they had 2 in stock and told the parts manager (Mike?) that we would be in the next morning to have it installed. He assured me that they would be able to take care of it and put the car on the hoist and had it done within a few minutes. He apologized about having to charge me $3 per screw. When I asked how much the installation cost, he surprised us by saying there was no charge. That surely made our day! Thank you to all the wonderful people we encountered--from the receptionist to the parts manager and the auto techs who installed the screw for us. My only regret is that I won't be able to continue receiving the great service from this dealer for my car.