"Experience Clear and Simple Car Buying and Selling"
Didn’t even help me pick out a vehicle just did a credit check and submit to banks to see if I could get approved. Low-balled me on my trade. Another salesman... insisted he could get me approved with no $$$ down, but again failed to do so! Will not go back to this carmax.
I came to Carmax looking for to test drive a Nissan Leaf I saw on cars.com. Actually, I tried another dealership first for the same type of car, but that... dealer was closed on Sunday. CarMax is open seven days a week. That’s a plus if you, like me, have weekends off. I was able to get my credit pre-approved in just minutes. It turned out the Leaf wasn’t the car for me, but it’s neighbor, a Mercedes B Class was my glass slipper. Once I had decided which car I was buying, the process was really quick and easy. The representative asked a lot of probing questions to help confirm that I had researched the car I was buying (an all electric vehicle), which made me feel like he cared that I got the right car for me. It was a good experience and I’m very happy with my car.
Hats off to the service staff who did their best but thumbs down to sales..I bought a complete piece of crap, totally not ready to be sold. In one month...A/C... compressor, alternator, 3 tire pressure monitoring sensors and I did not have keys to unlock the truck or car if needed..windshield wiper arms missing a large amount of black paint...the nice guys in service did a quick spray to try and improve the look..had to sell the car back at a $500 loss not including the fees, tax, etc. I would never recommend Carmax to anyone
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone... through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission. I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response. Too bad.
Worst customer service ever. Stay away from Rondel D. Methvin. Asked me to wait 15 minutes which became 30...40...and so on. And no one else would help... me either. Thank you so much. I am never going back to that place.
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is... different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.