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Castle Chevrolet North

(787 reviews)
Visit Castle Chevrolet North
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (847) 457-4001 (847) 457-4001
Used (847) 457-1983 (847) 457-1983
Service (847) 915-3736 (847) 915-3736

Reviews

(787 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Chevrolet North from DealerRater.

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great service

Zach and Julio went out of their way to take care of our car. The people took care of what needed to be done and a car wash to add.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive 5-star review! Zach and Julio will be thrilled to hear your kind words. We look forward to hearing from you in the future!

Great Experience

This was the only place where I was not attacked by a vulture at the front door. Everyone was friendly and helpful. I did buy a vehicle. There were a few issues, but they handled them very well. I was satisfied with the outcome. I would highly recommend Castle Chevrolet,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us with such kind feedback. We appreciate your business with us and are fortunate to have you as a valued customer. Visit us again soon!

I couldn’t ask for more.

A Starbucks coffee while signing up the papers? You couldn’t get any better than that. I went to two other dealerships before visiting Castle Chevrolet North, and the moment I walked in to their building I already was feeling light and calm like something feels right. Everyone’s looking and acting very professional and the Manager Ed Finn did an awesome job explaining to me every details that I needed to know about the purchase. Well yeah, I didn’t get that from the other two dealerships so thanks Ed. And hey, Mike thank you for driving to starbucks just to get me hot caramel a macchiato. A glass of tap water was not even offered from the other two places so I want to say that I really appreciated that and thank you so much. Well organized vehicles, super neat and clean dealership, professional and good looking staffs, quick process but above all, they really want to help you get the car you want. So overall rating is 9/10. I never gave a 10 so consider that the highest. Now before i email the other dealerships the good news. I highly recommend this one so go try and visit them to see. Have a good one 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you so much for your kind words and helpful feedback. It was a pleasure serving you and we are so glad that you enjoyed your car-buying process with us. We hope to see you again soon, take care!

Used car purchase

Stopped in cold with a car identified from Carfax. Pat O'Brien stepped up, found the keys (took a few minutes) and showed the vehicle. Was patient and held the vehicle until the next morning on my expressed interest. Process was pretty quick (especially in comparison with the time consuming process, steps and numbers of people consulted at other dealers) put together the financing package and turned me over to the sales person for extended warranty-I had no interest and after a brief discussion turned me back to Pat who moved me into the finance/closing office. That process took a little longer than I wanted, but was pretty prompt (slow system) including plates, financing and other documents. I was out in about an hour an a half. No problems with the vehicle and received a follow up e-mail from Pat to see if I was still happy with the vehicle. The car was clean, well maintained and so far very satisfactory. Thanks. Ted Mandigo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ted, thank you for such amazing feedback! We appreciate your business with us and hope to see you again soon. Until then, enjoy your vehicle!

Purchase of new Vehicle

We had a very good experience at Castle Chevrolet North when purchasing a new truck. Our sales associate was very nice, helpful and thorough. The whole team worked very well together to complete the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a positive review. We are delighted to hear that your experience with us was a good one! Visit us again soon.

The worst ever!!!!

I,ve always taken both our Chevy's to this location for oil changes til this last visit where the mechanic damaged my car and management did nothing to fix the problem that was caused by your mechanic. I plan to make sure that I never recommend this location for anything.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change went quick

I was able to get a fast and Courteous visit on Saturday so Kudos to all involved and thank you! Thanks again for having Saturday hours!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joe, thank you for coming to see us on your weekend. It was our pleasure to be able to service you, and we look forward to your next visit with us!

Super easy and stress free

For me car buying is never a pleasant experience, however the people at Castle made that experience much easier. From the time we arrived at the dealership until we left, was very stress free. We were treated very kindly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a positive review! We are thrilled to hear that your experience with us was a pleasant one. We hope to see you again soon!

Great Experience

From start to finish this dealership was amazing. Highly recommend!! Everyone that helped me were so friendly and professional. After all the research I did, this dealership offered me the best deals and the perfect vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jeff, firstly we would like to thank you for leaving us a 5-star review! We are delighted to hear that you had such an amazing experience with us, and it is our pleasure to be able to have your business. Visit us again soon!

Great Experience

Everyone at this dealership was so friendly and professional. The process of purchasing a car was excellent from start to finish. Highly recommend to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a positive review!