Meyer Auto

I purchased a 2015 Chevy 3500 Duramax on 1/20/2024 for my transportation business. The salesman was great and initially everyone was great to do business with. The emissions system tripped a code on the way home which would send the truck into “limp mode”. This was after they had closed for the day. First thing Monday morning I got ahold of the salesman and he assured me that he didn’t know anything about the code and would have the owner, Doug Jr, call me. After several calls and texts throughout the morning, the salesman was apologetic about taking so long. Late morning a mechanic called me back. By this time I had taken the truck to a diesel shop and diagnosed the code. The code could not be cleared with a standard scan tool, but could be cleared with a high quality scan (Snap On or equivalent). The mechanic seemed u interested but offered to diagnose the problem if I brought the truck back to the shop. Since I already had the problem diagnosed. I advised I needed to talk to Doug Jr about a courtesy vehicle while the work was being done. The mechanic advised he would have him call me. For the next 4 hours I called and texted with limited or no response. Finally, I called the other dealerships hoping to talk to one of the other owners. I was transferred back to the Maryville location and spoke to the office manager. A few minutes later, Doug Jr. called me, and without an apology or offer to make it right, yelled at me that I was out of my (expletive) mind if I thought he was going to write me a (expletive) check for the cost of the repairs. Doug Jr advised that I could bring the truck back and he would refund the purchase amount. I advised him of my loss of business, cost of repairs, leasing a replacement vehicle and was considering civil action. Doug Jr. told me I just (expletive) up because I mentioned civil action, then Hung up on me. I called the main dealership in Kansas and explained my interaction and was told Doug Sr. (Owner) Would be contacted and I would get a return phone call. After waiting another 2 hours, I attempted to call again. The office manager told me that they were just letting it be for the rest of the day. I explained again my loss and frustration over the last 8 hours trying to get someone to talk to me, she said that she would have someone call me. A short time later, Rhett (Owner of the Iowa Dealership) was very easy to talk to and offered to give me a courtesy vehicle and diagnose and fix the issue if it was related to previous repairs the dealership had done on the truck. I was agreeable to this, and Rhett said he would have someone call me back with the details. The salesman called me back, but seemed unsure of the exact details. I told the salesman that due to the lack of communication all day, I wanted a concrete plan on what the plan was for transportation and repair. Doug Jr. called me back, immediately threaten to hang up on me if I yelled at him or interrupted him ( we both got loud in our last conversation). Doug Jr advised that he, Doug Sr., and Rhett had a conference call and it was mutually decided that I would bring the truck to the dealership and they would diagnose the problem, but only warranty the repairs they had previously done, and there would be no courtesy vehicle. I decided to keep the pickup and take it to a trusted performance diesel shop closer to me for repairs. Unfortunately, there’s no way to tell how many times or when the last time the emissions code was cleared. The salesman was awesome, and I would probably do business with Rhett, but not the Maryville dealership. I would have been satisfied with better communication, a courtesy vehicle, and would have gladly paid for the parts if they covered labor.

I needed a battery in my Chevy Colorado last Saturday and dropped by Meyer Chevy in Maryville. They put a mechanic on it almost immediately and got me back on the road quickly. Very positive experience with the folks there. Highly recommend doing business with them

We bought a used truck from them and they said the brakes had been serviced. We drove it home ( over 1 1/2 hrs.) and it had a vibration and seemed out of balance. We took it to our service person and he corrected that and also checked the brakes because he found issues with it stopping correctly. He found rusty parts and frozen calipers and that the truck was unsafe to drive so he repaired it- work that the dealer said had been done there before we bought the truck. Cost us over $500.We kept the parts and called Mike at the dealership and sent him the statement for the work. He talked with the owner and the reply was their policy was that we should have brought back to them for correcting the problem. Right, we drive an unsafe vehicle a long distance and trust the people that didn't do the work the 1st time to do it again. Very bad "policy" and customer service.

Mike Riley literally bent over backwards to get me in the new Equinox of my choice and service manager Steve Miller did everything possible to modify it to tow behind my RV. This is what you expect from a complete dealership. Everybody working together to serve the customer.

We came in to look at a car they had on their lot, and ended up getting a different vehicle from one of their other locations. They brought it down, detailed it, and filled it with gas. They were very easy to work with, got us a great rate on financing, and were fair on our trade.