Had a new car from Phil Long Kia on Motor City and they damaged it from detailing it real bad and it’s still being fixed in after me just having it for... a week in the beginning of November. We had to pay the insurance on the rental at that for a month. My husband went to try and get them to come down in price and they was not having it at all. So my wonderful husband knew it was right on their end plus that was my Birthday gift and since they told him you can have your check back and we would love to see you go find a better deal on the same one you wanted. That night we went to Peak Kia and they hooked us up that night with a better deal and an upgrade with the same SUV we had with Kia from Phil Long Motor City. I will Never. Never deal with Phil Long Motor City Again... Peak Kia at Chapel Hills Mall The Best.! Life Saver’s and Much Mire. Missed work the next day because of no car. But Very, Very, Very Satisfied Today!
I did not end up purchasing the vehicle but they answered all my questions immediately and were very helpful. They gave me tips and suggestions for buying... as well.
Scheduled an 8am showing, drove over 2 hours to get there, and waited until 9am for anyone to show up. Test drove the vehicle I really wanted only to be... told AFTER that it was already sold. I really wish someone had called me the day before to tell me it was sold and save me from wasting half my Saturday.
We are sorry to your experience at our dealership was not positive. We would like to hear more about your visit so we can get to the bottom of what w...ent wrong; please contact Eric Risch, the General Sales Manager at firstname.lastname@example.org.
Wonderful car shopping experience. The salesman, Jason, was so attentive to what I wanted. Taylor and Jeff took care of the financing with no pressure... and really listened to what I was able to do. The atmosphere is relaxed and comfortable. The entire staff treats you like family. Customer for life!! LauraB
Good service but, I wasn't aware there was two recalls on my vehicle until I took it in for an oil change. I never received a call or any kind of contact... saying you have two recalls on you 2017 Sportage!
I traded in my 2013 Sorrento and with the excellent advice and guidance from Seth, I left with a 2019 Sorrento. When I had my 2013 Sorrento, I brought... it in for all the scheduled maintenance and was extremely satisfied. This Kia dealership is great.
every time I have come into this dealership there has been such a high standard of quality reassurance of me knowing my car is in excellent care.
Bryan was a very helpful sales representative. He was truly interested in what I needed and not at all pushy on making a sale. This is rare in the auto... sales industry. Tyler was a great F&I rep who worked quickly and thoroughly so I didn’t have to wait hours. And finally, Lisa was very kind, welcoming and rounded out the team nicely to convey they were there to help me find what I wanted, stayed in my budget without pushing it, and inviting me in as part of the Kia family. Great team!
Email & phone responses were quick. Questions were answered, service completed sooner than expected. . Great waiting area with a variety of refreshments.... Very much appreciate locating and pricing additional items for my Kia.
I made an appointment on the website for 8:00am. I was greeted immediately when I arrived. The gentleman was friendly. Best of all, my car was completed... in under 45 minutes. This was the best service I have received anywhere.