Byers Airport Subaru

Got an email invite to come in and test drive a new vehicle. I own 3 Subarus including 1 Legacy I bought new at this dealer back in 09. My Outback however,... I bought from Hatfield 3 years later due to poor treatment at this dealership. So fast forward to 2020. My wife and I brought our Outback in to look at a new one. Walked in and not a single greeting from 4 salespeople! Not a Welcome to Byers, Hello, NOTHING. We hung out for 20 minutes in the showroom, sitting in cars and opening hoods. NOTHING! One sales guy was surfing the internet with some tropical theme, another lady was eating something in her glass cubicle, another guy almost walked right into me- no excuse me, we'll be right with you, can I help you? We eventually left without a single word being said to us. What's that all about? If you want to be treated like dirt, this is the place to go. Maybe we didn't look like we belonged there. IDK

So glad I chose to go with Byers. They took care of all my needs and made shopping for a new car painless. I did not feel pressured and I did not leave... with any questions not answered. Also love my new car.

Byers Airport Subaru has an outstanding Service Department, from the Service Manager, Ken Hibbitt, all the way down to every mechanic and team member.... Service Advisors, Thomas, Matt, Dave and Nate are very polite and professional. Nelson is also a great asset to the service team. Service is 100% the reason to buy from Byers Airport Subaru. Byers does not stop until the repairs are completed. We love this dealership and recommend them highly.

I had researched several vehicles and dealerships for 3 months and I kept returning back to Byers. Adam, my dealer answered all of my questions and kept... in touch. I always felt welcomed and NEVER pressured. I decided on the 2020 Subaru Forester and returned to this dealership to buy it!

Easy to schedule an appointment. I waited for my car and was comfortable and able to get some work done. Repairs were according to estimates for time... and $

Used express services. I didn’t wait very long at all and Ashley Ross was very helpful. Got my car washed and they even cleaned my car mats that were filthy.... Thank you!

Greg went over and beyond on helping with my car lease. He helped with finding documents I had taken out of my other lease in anticipation or getting a... new car. He was personal and super helpful in taking time to answer all my questions.

Saw the car online, called the dealership, and received the best car buying service from the beginning. We weren’t certain which Byers location the car... we were interested in was at; however the gentleman we contacted by phone, went out of his way to ensure the car was still available,(I think his name was Chad, but this was 3 days ago and can not trust my memory.) and he supplied an address and phone number so that we could easily find it, from among approximately 16 different locations. When we arrived at the dealership, the Volvo C30, iwas in as excellent condition as it appeared in the add. Larry Lane, the salesman, went above and beyond expectations with respect to supplying vehicles information. Mr Lane provided a, resume for the car, a complete history of every service the car had received since its purchase, as well as the fantastic care the car received from Byers Volvo. Then, Mr Lane politely guided me and my wife through the loan and purchase process. We traveled from out of town to consider the car, and Mr. Lane as well as the other staff at the 7077 East Broad street location, made my wife and I feel so comfortable, and alleviated the usual anxious experience of buying a car, so painless, that we will always consider checking the inventory and taking a trip to Byers of Columbus Ohio, for all our future car purchases.

Sean was great and very communicative with me pre-purchase and even followed up while we drove from Columbus to Brooklyn, NY! We’ll be back for car washes... and follow up service! Thanks!

I live very close to another Subaru dealer and chose to drive to the airport location. The people here are excellent in every way. Thank you Thomas for... getting me in!