Sam Leman Mazda

This is the worse dealer, I recently purchased Mazda and this dealer has willfully tried to delay processing the necessary paper work for title and registration.... It is very wrong , they made me wait until my temporary permit expired. When I called, I never get any proper answer, They kept telling me I will receive everything in mail , I never receive anything in mail, even after 3 weeks from the purchase date. I then called them, then they said, oh "We need this document to properly process your request" Very poor customer service. I WOULD NOT RECOMMEND BUYING ANY VEHICLE FROM THIS DEALER.

Went in to test drive a dodge journey for my wife. They had it out and ready when we arrived. We liked the car and jason went out of his was to help us... get it. Great guy!

Bought a new 2017 Mazda Mazda3 and worked with Tim. He was awesome to work with and if I had a problem I could text him and he would respond really fast.... Excellent customer service, excellent dealership.

Tim was awesome to work with! I was already set on a vehicle I wanted and Tim helped make the entire process easy and informative. Tim went above and beyond... by going to a different sam leman dealership to get the exact vehicle I told him I was interested in. Then we set up a time for me to come in and he already had the vehicle brought over and in front of the building ready for a test drive. This was my first time purchasing a vehicle of my own and I highly recommend working with Tim!

I haven't bought a new car in several years. My experience was beyond what I expected. My sales associate Tim was helpful and informative and stayed with... me during the entire process. My finance representative (another Tim) explained everything thoroughly. Both of them stayed well past closing to make sure I drove home with my awesome new car. Tim still keeps in contact to make sure everything is going well. I now know buying a car does not have to be a stressful experience. It can be a great experience. Thank you to this wonderful team!

Tim was great. I exchanged emails with him and he asked me probing questions about what kind of vehicle I was looking for. We set up a time for me to come... in and he already had all my vehicles out front and ready for test drive. He even went to other Sam Leman dealerships and brought them all to one location to help speed up the process. Overall the entire process was easy and well organized. I will recommend to everyone

I can't say enough about Tim Stuepfert and the Sam Leman family in Bloomington Illinois. In the past 9 months I've bought two new vehicles from Sam Leman's... and Tim was my go to guy for getting the job done. Tim made my experience pleasant and hassle free. My experience working with Tim, there was never any pressure in buying, but making sure I found what I was looking for and agreeing on a price I was happy with. I've always bought my past vehicles from other dealers, but after meeting Tim and working with the Sam Leman family.. I'll never go any where else. I can drive into any of their dealerships at any given time and get a free car wash, a cold drink while I wait and back on the road in minutes.. That's is what I call customer service! Sam Leman's is a family owned American company that is dedicated to serving the Amercan people.. If your looking for a new ride and quality people ready to help and serve you, Sam Leman's is the place to go! Ask for Tim Stuepfert and you'll have nothing but the greatest experience ever!

I had already heard great things about this dealership from my sister and friend, but getting the wonderful experience for myself was extraordinary. Tim... Stuepfert was excellent! He was warm and welcoming while being efficient and professional. His knowledge on the vehicle I was interested in, the 2016 Mazda CX5 Grand Touring, was unmatched. I'll admit I was nervous to meet and talk with a salesman, but Tim put my mind at ease. He was reassuring and never made me feel pressured to make a decision. This was my first new car buying experience and I am incredibly thankful for Tim and the rest of the Mazda team!

We came in on a Friday afternoon , we were traveling thru town. Our 2015 Dodge 3500 truck was having def issues, they found the problem right away &... ordered the part all the while they kept us updated. Saturday morning the truck was fixed. We would like to thank Chuck & Darren & the parts department & the mechanics for all their timely help. We were back on the road before noon. Thank You, Heinz & Bev Woiwode

SamLeman Mazda service staff are wonderful and efficient, the are personable and have made me glad to be part of the Mazda family. From my salesman Victor... C, whom goes above and beyond even now after he sold the car to me , he is always helpful and I can call him anytime I have a question, all the way to Dave in the service department who knows everything about my Mazda 3, these guys are knowledgeable and always helpful.The facility is comfortable for waiting and work is completed in a timely manner!THANK YOU GUYS.