Tim Short Auto Mall

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 21, 2019

    Had a great experience at Tim Short. Bought a 2019 Jeep Grand Cherokee Altitude. Got a good trade-in and overall good deal. Brandon Hodge was our salesperson... and he was very professional and knowledgeable of the vehicle and in explaining our options.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 27, 2019

    My wife and I stop by Tim Shorts on Wednesday. The first person to greet us and help us was Brandon Hodge. He is AMAZING. He got us into the vehicle that... we needed and wanted. Best customer service I have ever received. Brandon was helpful and friendly. He worked so hard with us. If you're looking for a new vehicle, I highly recommend Tim Shorts. Ask for Brandon Hodge and he will set you up.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 28, 2019

    2018 4Runner sold w/o spare tire. My wife and I purchased a 2018 4Runner Limited we found in the internet a couple weeks ago. The car is fantastic and... is exactly what we were looking for. However, when we met in Bowling Green Ky to pick up the vehicle we found out that it had an optional 3rd row seat and was missing the spare tire. I had asked the salesman, Todd, specifically about the 3rd row and he told me he didn't think it had one. Also, when we found out there was not spare tire, I called Todd and he assured me it would be no problem to have a spare tire sent to us. Several emails and calls later, I finally got in contact with a manager who informed me that they never authorized Todd's promise to have a spare tire sent to us. I just called our local dealer and the cheapest we can get a spare is going to be $813 tax. I would highly discourage anyone from purchasing a car from this group unless you are able to go in person and thoroughly inspect the vehicle first. Todd was very unreliable and I would have to call multiple times to get any follow-up on questions I had. The car is 5 Star, however the customer service and follow-through by Tim Short management is a 1 Star.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 6, 2018

    I am so pleased with Kevin Lefevers. So helpful, professional,and knowledgeable. Would send all my family and friends to Kevin to buy a car or truck. Love... my new Jeep. Way to treat people Kevin.!������

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 31, 2018

    Brandon Hodge was very professional. I already knew what I wanted and he helped along in the process. Didn't have any interaction with finance people,... already had my own. What I really like, they actually followed me home so I wouldn't have to come back later and pick up my other vehicle I arrived in. Thanks Brandon

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    September 27, 2018

    I wish they would have tried to help me with buying a used vehicle instead of trying to put me in a brand new one. I knew I couldn't afford a new big car... payment plus full coverage being a single mom. They said they couldn't get me financed, but they where wrong! I finally have my beautiful used Nissan Murano plus at a payment I can afford and my insurance (thanks to the finance lady at the dealership I bought my used car at) at a great rate with a new insurance company.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    August 16, 2018

    I thought I found my dream truck, was in great communication with a young lady. I think her name is Dawn. Sadly, after speaking with her numerous times,... I was forwarded to a manager that let me know that the price include rebates which I did not qualify for. Which in turn raised the cost of the truck over eight thousand dollars.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I apologize for the confusion. We try to be clear in our advertising that you must qualify for all rebates included in the price. However, I underst...and your frustration as this was obviously not made clear enough to you. I would like to have the opportunity to discuss your situation though as the rebates should not differ that much from person to person. Could you please contact me directly at loganj15@yahoo.com or at Tim Short Auto Mall 606-523-2657....Thanks Logan Jones

  • 2.0 out of 5
    July 27, 2018

    First off, the customer service was great. Had a few problems with Some of the ladies in the room. The gentleman mark. Or Mike was very helpful and convinced... me to take the drive over and buy a vehicle. I hadn’t bought a new car in 15 years, he explained the process and all the fees.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey Donald, sorry for the delayed response. I am glad Mike was able to help you in your vehicle purchase. Thanks for all of the feedback as we are co...nstantly striving to get better. Come back and visit our service department soon.

  • 5.0 out of 5
    June 18, 2018

    Those guy's at Tim Short Mitsubishi In Corbin ky are awesome great place to purchase your vehicle the sales dept is the best thanks for you all help

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Thomas for the positive review.

  • 5.0 out of 5
    June 1, 2018

    Bought a 2019 Ram 1500 Memorial Day this is our second new purchase from Tim Short,bought a 2016 Jeep Renegade Trailhawk a coupla years ago for our daughter,... Brandon Hodge is the BEST salesperson around, he will get you the best deal, very easy going and helpful isn't overbearing and pushy as some can be, will answer all your questions without losing patience, Tim Short Auto Mall Corbin Ky, ask for Brandon Hodge, he is the best!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the repeat business and am glad you were able to work with one of our best in Brandon. Come back and see us soon and don't forget to visit... for all of your service needs.

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