Reviews
Volkswagen of Old Saybrook, GREAT EXPERIENCE
If you are in the market for a new/used vehilce go see, Laurie Troyer, of VW Old Saybrook. Laurie was fantastic in locating the vehicle I wanted and went above and beyond to make sure I got the best deal possible. Highly recommended!
They always help me!!
I have been coming to this dealership for some time now, sometimes for scheduled visits, sometimes for surprise visits like this last week when my check engine light came on. Jeremy and Gary worked with the technician to get my vehicle right in to find out we had a sensor go bad. The sensor was replaced and I was on the road in under 2hrs. So thankful they are there.
Bad experience
Worked with Zach here And I purchased a used certified car here steering wheel controls don’t work visor keeps falling off the car shakes when you hit the brakes I tried talking to them the next day and they told me what do I expect it’s a used car. check all other reviews about this place I should of. Terrible customer service here I never seen anything like it. That 100 check list does not apply at this place they check everything without looking I should of listened to the the reviews on the other websites
WorSt dealer
Bought a cpo car here many parts are missing. Steering wheel controls do not work tires look terrible nothing was checked out. They did a repair and zip tied parts and missing screws and panels. Terrible place !!!
Had a module/key cylinder replaced Jetta 2.5 2006
After having work performed at dealership we noticed anytime the unlock was pressed on the door or the key fob the trunk and gas would pop open. Besides the obvious this is a safety issue because this has us pulling over sometimes on the highway to shut the trunk if the unlock was mistaking pressed while driving with guest in the car thinking it is the window switch. We were told it was the result of having a remote start installed. Of course after removal it is still doing it. We do not trust Valenti and are done throwing money away to everyone scratching there head trying to figure out what Valenti did. So I'm writing this to warn you. Run run run far away from Valenti.
Scott, Dean and Bob were pleasure to deal with .
The whole team was knowledgeable and professional. Scott, Bob and Dean did a great job. This is the second new car I have purchased here.
Beware the VIN Etching Charge
Scott our salesman was great. However, they do not show you the invoice until the very end. They should inform you upfront with the amount of the dealers prep fee and the fact they charge you a VIN fee of $200. I indicated I did not want it but they said it was already done on the used car. Then why pay them for it. The Business Manager was very aggressive and would not budge on this fee. I should have walked from the deal but needed a car ASAP. Other than the pressure at the end, I can definitely recommend Scott who was a gentleman and great to work with.
Diagnosing gauging during a service
I brought my car in for a 40,000 mile service which cost me a a ridiculous amount of money for a tire rotation, oil and filter change. Because my engine light was on they told me it would cost me over $120 to "diagnose" the problem. I took the car to a local mechanic who was happy to do it for nothing. It was the 02 sensor a part under warranty up to 80,000 miles. Needless to say all this information was obtained by a regular garage at not cost to me. He wrote down everything and even told me which VW dealership in CT to bring it to. Clearly he knows not to recommend Old Saybrook even though it's close to me and them. Believe the 1-2 stars, they tell the tale.
No Call back.
I sent an e mail looking at a new Touareg and I also called. First I never got a response to my e mail, and second I spoke to a salesman and Asked him to tell me what accessories this car has. He told me he was going to call me back to let me know. Well it has been over a week and haven't heard from them. This is terrible customer service, specially for a brand that is having problems selling because of the diesel scandal, and you are looking at their most expensive vehicle incredible.
Won't recommend
Was surprised that staff did not do a better job - Given the VW situation.