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DDM Cars

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They are not truthful.

They are not truthful. I bought a Ford Explorer from them and car was not in very good condition as I was told. I have spent a lot of money on repairs. Don't make the mistake that I have made. They should close their business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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DDM Cars is OUTSTANDING when it comes to car quality AND

DDM Cars is OUTSTANDING when it comes to car quality AND customer service. There was NO hard sell. It was fairly quick, really easy, and just a good vibe. It was BY FAR the best car buying experience I have ever had. HIGHLY recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

1 word 3 letters -RUN!!

Horrible!! Absolutely disgusting customer service!! Yeah, my vehicle is running great. But that's cause my vehicle is one of the highest rated model in terms of reliability (still I had to change tires, brakes right after). They'll hand you the vehicle at the worst condition possible. Beware!! I cancelled my extended warranty and the dealership is trying to keep my refund to themselves. They already got the refund from the warranty company 5+ months ago, but haven't paid me yet. They don't pick up my calls but when I called from a friend's phone right after I was greeted with the sweetest welcome. I know for sure they are trying to dodge my calls/texts. Don't buy your own nightmare with your own money. Check the other reviews to know what they are really all about.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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Received response and nothing else.

Received response and nothing else. Response was the first contact email. Never a follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great people and outstanding customer service

The staff were very helpful and accommodating. The whole process of purchasing a vehicle was quick and easy. Found and purchased a pickup truck that is exactly the same as my old one. My friends and I couldn't believe it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Place was great, super friendly, great deal, would...

Place was great, super friendly, great deal, would definitely go back. Came with nice 2 year plan, plus offered a 2 year warranty for a good price. Was very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pastor Quincy Rodgers

Very good dealership and good personal with kind dementors. And when there was an issue with the car seat lining they did not hesitate to repair the problem. And it didn't take them every long to complete the task.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unresponsive

Test drove vehicle, liked it, and said I would come once they fix damages found during my inspection and test drive. I text sales agent but never heard back. Called to make sure they had accurate number to reach me and it was confirmed that they would get back to me but still unresponsive. No communication ends with no sales. I was ready to make a deal, but I guess they weren't. Neither party wins or losses

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 3 found this review helpful. Did you?
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Mazda CX-7 2008

I bought a 2008 Mazda. Later, it gave a few problems and they fixed it all without any excuse. Only thing is that getting the plate took a while. I think it is not a big deal due to the pandemic. It's been a 8 months running smoothly so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Liars, cheaters.

On the same day that I buy the Odyssey, I noticed that the CD player was not working correctly. I informed to the seller and he told me that I could bring the car at the next day to be repaired. I took the vans to the dealer at the next day, however, they told me that I have to take it to the extreme audio shop because it is the place where they repair all cars for their dealer. The car has warranty ( 3 months or 5,000 miles) I took the car to the suggested shop repair. The CD player was repaired after I paid $140 because the dealer refused to cover the repair. Please do not do business in this dealer. They are not serious and honest people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

when ever customer bought the van, it had no issue whatsoever, other wise he wouldn't even buy it ask to get it fix before he purchased it. Yes we are proud to offer 3 months and 5k miles warranty and 2 years maintenance plan, but these are all mechanical warranty,customer has put 2 CDs inside CD player and they both got stuck and he wanted us to fix it while this is not even our fault, we told him to go place that we work all time and use our discount , he was agree and he got it fixed at where told him to go so he use our discount. We will not be able cover customers fault.Even though it wasnt out fault at all, we wanted to pay half of what he paid, but he refused. We are one of the best dealership in this town. We are proud of our cars.Thanks