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I was told to put 2500 down on a vehicle i wanted. 24hours later i got a call from ofc manager stating its worth 4500 down and i need to bring in 2000... more or they will take the truck. If you wanted 4500 you should have stated that in the beginning anything after is fradulent and coniving. Also kevin is blind sighted by their foolery and was shocked when i told him what was told to me.
Was told to put 2500 down. 24hrs later was told to bring in 2000 because its worth 4500 down....crooks. How do you do this to a customer thats just been... in a accident a month ago and just turned in the rental after purchasing? Crooked snakes. Kevin was very pleasant and helpful and also looked confused when i told him what the finance manager called and told me. Kevin deserves a better job that doesnt have a bad name for being crooks
I came to this dealership to see a used Mini Cooper... The entire staff they're treated me professionally and answered each and every question I had and... if they couldn't answer it themselves they got me the answer... while I did not make a purchase from them I would surely recommend them to any individual who is about to see them regarding an automobile
Amazing and friendly staff amazing customer experience quality of work is unmatched they definitely will have my continued business And I will be referring... everyone to Hoover.
Mark always recognizes me and is familiar with my situation. The job is done quickly and efficiently. It is the only place I service my car.
Hands down the best mechanic I???ve worked with. Would definitely recommend him to anyone in need. Always goes above and beyond to make sure you have the... fix needed, and it???s never a half-xxx fix like the other mechanics that you deal with. Time is an important thing to this service department, they always make sure that you have your vehicle returned in a fair amount of time. Would definitely give 10 stars to him if I could. As far as Ashley Rose, she was very polite when I came in looking for assistance, guided me back to the service department and made sure I didn???t need any further assistance. Had a phenomenal attitude and felt like she would???ve went above and beyond if I needed assistance from her. Would also give 10 stars if I could.
Amazing customer service always!! I always use them for oil change and never have they not made sure that i was treated with the up most respect and they... take care of you like family
I have been doing business with this company and in particular Mark for years. They take care to understand the issues with my vehicles and keep me rolling.... Mark is one of the most professional people I have ever worked with when it comes to service and vehicles. He offers solutions and results, not excuses. His attention to detail and customer satisfaction is unmatched in the industry. I will continue doing business with him and Hoover as long as I own vehicles.
I arrived early that were nice enough to accept me. I was told what was needed to be serviced and what wasn't. The oil change price I received was alot... lower than others and quicker.
Store managers have resolved all problems associated with my first post. Thank you for all your help. And I apologize for selecting the wrong store.