[{"id":322153,"firstName":"Ricky","lastName":"Williams","titleText":"Service Manager","emailTxt":"rwilliams@bobrichardscdjr.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/d5cf4c51645b.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":322163,"firstName":"Mingo","lastName":"Dicks III","titleText":"Finance Manager","emailTxt":"mdicks@bobrichardscdjr.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/49233257f5f4.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":322160,"personPtyId":39752001,"firstName":"Lori","lastName":"Degenaro","titleText":"Sales and Leasing Specialist","emailTxt":"lori@bobrichardscdjr.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/b3a64e0ceb39.jpg","drDealerId":14070,"dealerEmpStartDtUtc":"1430438400","industryStartDtUtc":"1143849600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":373200,"personPtyId":38427814,"firstName":"Craig","lastName":"Paro","titleText":"Sales & Leasing Professional","emailTxt":"cparo@bobrichardscdjr.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/69940ce31b4d.jpg","drDealerId":14070,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":541691,"firstName":"Jonathan","lastName":"Picado","titleText":"Sales and Leasing Consultant","emailTxt":"picadoj@bobrichards.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":322157,"firstName":"Steve","lastName":"Ural","titleText":"Sales and Leasing Specialist","emailTxt":"sural@bobrichardscdjr.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/4f7823dde6d2.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":496022,"personPtyId":45440459,"firstName":"Matthew (Paul)","lastName":"Guzman","titleText":"Sales manager","emailTxt":"Mguzman@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":552565,"firstName":"Andrew","lastName":"Storck","titleText":"Sales and Leasing Consultant","emailTxt":"astorck@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":552021,"personPtyId":51634758,"firstName":"Ashley","lastName":"Cassedy","emailTxt":"ashley@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false},{"id":495994,"personPtyId":39470389,"firstName":"Bobby","lastName":"Clark","titleText":"Sales consultant","shortBioText":"Family oriented, out going, love to make others smile","emailTxt":"Bclark@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d7987bd984df.jpg","drDealerId":14070,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":397057,"personPtyId":31161646,"firstName":"Brag","lastName":"Admin","titleText":"Administator","emailTxt":"admin@bobrichardsautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":547076,"firstName":"Devin","lastName":"Simpson","titleText":"Finance Manager","emailTxt":"dsimpson@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/9a1eb41a3b8a.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":541692,"personPtyId":39623591,"firstName":"Felycia","lastName":"Richardson","titleText":"Sales & Leasing Consultant","emailTxt":"frichardson@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":495999,"firstName":"Gregory","lastName":"Jones","titleText":"Sales consultant","shortBioText":"Love NFL football (go eagles) family time is very important. Old cars are my hobby","emailTxt":"Gjones@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/332ada33a08f.jpg","drDealerId":14070,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1062374400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":428283,"personPtyId":31891197,"firstName":"Jo","lastName":"Robinson","titleText":"Executive Assistant to the COO","emailTxt":"jo@bobrichardsautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/4a14edf9ae66.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":541693,"personPtyId":46237553,"firstName":"Kristen","lastName":"Clark","titleText":"Sales and Leasing Consultant","emailTxt":"kclark@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1522540800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493494,"personPtyId":39471143,"firstName":"Kyle","lastName":"Hemion","titleText":"Sales Manager","emailTxt":"khemion@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/99f621bbd2f6.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":526995,"personPtyId":45469168,"firstName":"Marcus","lastName":"Valentine","titleText":"Sales Consultant","emailTxt":"mvalentine@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":487627,"personPtyId":38436732,"firstName":"Matt","lastName":"Watson","titleText":"N/A","emailTxt":"mwatson@bobrichards.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":322174,"firstName":"Tosha","lastName":"Benevides","titleText":"Accounting","emailTxt":"tosha@bobrichardscdjr.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/4a317c0394c8.jpg","drDealerId":14070,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Bob Richards Chrysler Dodge Jeep Ram

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Bob Richards Chrysler Dodge Jeep Ram Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2015

At Bob Richards Chrysler Dodge Jeep RAM, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Chrysler, Dodge, Jeep, or RAM vehicle.

...



Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the RAM 1500, Jeep Cherokee, Dodge Journey, Chrysler 300, or Jeep Wrangler of your dreams in your driveway, on your terms.

"Bob Richards is where you never leave because of price"

Service

Oil, Filter Change

$48 and up*

Wheel Balance

$59.95 and up*

Tire Rotation

$24.95

Coolant System Service

$149.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
129 lifetime reviews. Includes reviews of Bob Richards Chrysler Dodge Jeep Ram from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 26, 2018

    First off let me start off by saying I don’t see how in the world they are even in business after all the comments I have seen about them being rude.... I started off by knowing what I wanted in my new vehicle and how much I wanted to spend and where I wanted my payments at. Well we found the 2017 Dodge Grand Caravan SXT with 32 thousand some odd miles on it. Well the sticker price was $21,990 and they ended up coming down to $19,636. Well on our way home I went to their website where I saw the same exact van we just purchased for $19,636 advertised online for $15,880. I had to wait until Monday morning to call the dealership back because they are closed on Sunday to ask them why we wasn’t given the online price if it was listed for that amount on their website. Well they informed us that it was a mistake and should never had been listed for that and that they would NOT honor that price. How do we know it was a mistake? How do we NOT know if they listed it for $15,880 trying to get people in the dealership and then say oh that van is no longer available. I believe it’s called bait and switch. Well guess what they sure did bait us and bait us good they did. After my husband talked to them on Monday and they continued to tell him they wouldn’t honor the price at the end of their conversation Jack Brennan told my husband if he wasn’t happy he would take the vehicle back and that we could go elsewhere to purchase a vehicle and that’s when the name calling started. NOT ONE TIME did my husband calk this man names but Jack told my husband that he was being IGNORANT and that he was trying to bully them into honoring that price and I can assure you my husband wasn’t bullying anyone. If anything Jack Brennan was bullying my husband by calling him IGNORANT. Well Mr. Jack Brennan I can assure you of one thing my husband is by far the ignorant one out of this entire ordeal in fact sir it is the total opposite! You are very unprofessional in the name calling of your customers and if Bob Richards wants to keep his businesses going he would look into firing people like you! Needless to say we had the van returned and we will NEVER buy from Bob Richards again and I will make sure my family and friends know about our experience and to stay clear of Bob Richards ANYTHING! If anyone deserves to lose his job for being unprofessional and name calling then it’s Jack Brennan!

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 25, 2018

    Very disappointed with them they don???t honor an online price like they say they do. The online price was listed for $15,880 for our van and they ended... up charging us $19,636 when we contacted them we have been given the complete run around and said the online price was a mistake and they will not honor it. Be careful who you deal with and I would stay away from them.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jonathan Picado

    Sales and Leasing Consultant

    NOT RATED

  • 4.8 out of 5
    July 9, 2018

    Only prolem seems to be misconceptions of communication, long waits for phonecalls,dropped calls,misdirected calls,hideous.... How is a 755 score,bad???... Needing a cosigner for a gift,with gold credit,?????

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Bob Richards Chrysler Dodge Jeep Ram

    First and foremost we want to say thank you for choosing Bob Richards. We also want to apologize about your calls being dropped, we are currently work...ing on getting that fixed. I hope you can accept our apology for the miscommunication and for your long wait. We hope you have a wonderful day! Please let us know if you need anything.


    Worked with:
    Mingo Dicks III

    Finance Manager

    (4.8) 19 reviews

  • 5.0 out of 5
    June 25, 2018

    Tremendous customer service. These guys are not a joke. Lori was on point and never faltered in her ability to get information to me as quickly and accurately... as possible. Kudos I was even picked up at the airport by them. Lori herself took the time to come and get me and drive me back to the dealership. She was not only friendly, but knowledgeable as well. I must also note that when my financing seemed to be in Flux... Big Dog Guz aka Matthew stepped up and found me a better rate with a competitor within literally SECONDS. Great job. And lastly Mingo finished up my paperwork with finess and style just like a the Rowdy Gentleman he is ;) Thanks again Lori, Guz, and Mingo for all your help Ram Slammer Shaker

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.4 out of 5
    June 13, 2018

    We drove from two hours away with the intent of purchasing a particular car on the lot. Michael was our salesman - he was polite in answering our questions... and patient as we inspected the vehicle. Upon returning from the test drive, we began to talk numbers. The sales manager, Matt, came out to talk with us. We commented on a few imperfections and said we were willing to offer cash. Matt was shrewd in his replies; unwilling to budge on making a sale. He was very rude. Not sure how he makes any sales by treating the customer in this manner.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew (Paul) Guzman

    Sales manager

    NOT RATED

  • 1.0 out of 5
    June 12, 2018

    We drove from two hours away with the intent of purchasing a particular car on the lot. Michael was our salesman - he was polite in answering our questions... and patient as we inspected the vehicle. Upon returning from the test drive, we began to talk numbers. The sales manager, Matt, came out to talk with us. We commented on a few imperfections and said we were willing to offer cash. Matt was shrewd in his replies; unwilling to budge on making a sale. He was very rude. Not sure how he makes any sales by treating the customer in this manner.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew (Paul) Guzman

    Sales manager

    NOT RATED

  • 5.0 out of 5
    May 19, 2018

    Thank you Lori Degenaro you make buying a Jeep with confidence. Made sure I knew the controls inside..I can call /come by the dealership anytime.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lori Degenaro

    Sales and Leasing Specialist

    (4.7) 15 reviews

  • 5.0 out of 5
    February 7, 2018

    Ricky, Terry, and Chip were absolutely great to work with. Very professional and really cared to have my issues resolved. Service was done in a timely... manner and EVERYTHING was explained to me clearly. VERY happy with my experience and would definitely recommend to anyone. While my truck was in the shop I had time to ???tour??? the lot and everyone I encountered asked if I needed anything and very friendly. If anyone has a negative review about this dealership, I would bet the problem lies with themselves. General manager, sales manager and service manager should be acknowledged for fostering this kind of professionalism and courtesy. Keep it up. It???s rare to get this level of service. Thanks very much.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ricky Williams

    Service Manager

    (4.9) 10 reviews

  • 5.0 out of 5
    February 6, 2018

    I Always get good service. Ricky and his crew always greet me personally and do everything they can to make my service visit as short as possible

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ricky Williams

    Service Manager

    (4.9) 10 reviews

  • 1.0 out of 5
    January 16, 2018

    Four times in 3 years Jeep just died on the road. Last shop visit lasted 39 days. TIMPM board replaced 3 times so far. Was told this time "No problem"... observed. Jeep "died" on the way home - less than 10 miles from the dealership. Given the history with this vehicle, some serious diagnostics should be undertaken - not just "no error codes observed". Can't wait to hear the story this time!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
View More Reviews