Conicelli Honda

4.6
(579 reviews)

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About our dealership

This seller has been on Cars.com since September 2016.

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Reviews

4.6
(579 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Conicelli Honda from DealerRater.

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1.0

Their parts department is useless. No responses to any of...

Their parts department is useless. No responses to any of my emails. I paid for expedited shipping and it sat in their mail room for 7 days. Useless.

Dealer response

We apologize for your recent experience with our Honda Parts Dept and the mixup regarding expedited shipping. I've sent your concerns to our Parts Department Manager for his review and response. If you would like to reach out directly, he is John Roche, 610-828-1400 x 2850. Paula DiGiacomo, Customer Relations

1.0

If you buy a car here you're a fool. They're trying to...

If you buy a car here you're a fool. They're trying to charge over MSRP!!! Saying because there's a chip shortage that the car on their lot is worth it lolololol!!!! I laughed in their face and went down the road and bought the same car for well under sticker price. Don't waste your time with thee clowns.

Consumer response

there's no resolving my issue you people are crooks!

5.0

The best new car sales experience ever. Thanks to Mark,...

The best new car sales experience ever. Thanks to Mark, Chris and George for being so accommodating and professional. They helped to make the entire process low-pressure and pleasant. Warranty and protection options were discussed as part of the sales process, which felt more connected to the purchasing process compared to many dealers that introduce add-ons during the financing step. And the finance/paperwork process was quick and easy thanks to the well organized Kristina. I will highly recommend Conicelli Honda.

Dealer response

Many thanks for taking time to share your recent buying experience. Your positive feeback lets us know we are achieving our goals in customer satisfaction! I'll be sure to share this with George, Kristina and Chris! Paula D., Customer Relations

1.0

Worst dealership that I have ever been to. Anton the used...

Worst dealership that I have ever been to. Anton the used sales manager was rude and disrespectful. Was there to look at a jeep rubicon. The vehicle had a cracked windshield and was advertised as having navigation wich it did not have. I was told that’s not there problem if the sticker on the car is wrong and it doesn’t effect the price. To make matters worse the used car manager Anton is arguing with the new car manager . Will never go back there!!!

Dealer response

We apologize you didn't have a positive experience at our dealership. The Conicelli family stresses to our staff that professionalism and being courteous is most important. I am sorry this happened. I would like to have our GSM contact you to try and come to a resolution. Can you give me your phone # so I can pass this to our GSM? Thank you, Paula DiGiacomo, Customer Relations, 610-828-1400 x 1123

Consumer response

There’s no resolution to be made. I went on to another dealership that treated me with respect . I got the vehicle a year newer for a lesser price.

4.8

My experience between Lauren Potchak and Conicelli Honda...

My experience between Lauren Potchak and Conicelli Honda was the best I’ve ever had with a car dealership! Definitely the best around for sure!

Dealer response

Thanks Lillie for sharing your buying experience with our Honda Pre-Owned showroom and Lauren Potchak. We greatly appreciate your business. Paula D., Customer Relations

4.8

Easy to deal with, answered all questions,. Would refer...

Easy to deal with, answered all questions,. Would refer to friends. Like Julia very much.. had vehicle that was interested in on lot, very convenient

Dealer response

Thanks Rose for the great 5-star review. We appreciate your business! Paula DiGiacomo, Customer Relations

5.0

Lauren made the car buying experience so easy! She...

Lauren made the car buying experience so easy! She immediately referred us to the best vehicle that had all of our specifications and did not try to up sell us. Not only that but she also provided copies of all of our warranty information, as well as the Kelly Blue Book information of the vehicle so we knew EXACTLY what we were getting. She was very accommodating and stayed late to help us finish the paperwork and be able to leave that day with a car. I am so so glad we had Lauren, as she is honest, welcoming and took the time to explain all of the new features in the car that I did not have experience with. I hope if you go to Conecelli Honda, you go to Lauren and give her the business because she truly deserves it!

Dealer response

Corrine, thanks so much for sharing your recent buying experience with our Honda dealership and Lauren. Your positive feedback lets us know we are achieving our goals in customer satisfaction! We appreciate it! Paula D., Customer Relations

5.0

I have been a customer of Conicelli Honda for over 25...

I have been a customer of Conicelli Honda for over 25 years and have had the privilege of purchasing and leasing many new vehicles from Conicelli Honda and meeting Mark Hammond during my first purchase 25 years ago and most recently my new 2021 CRV. Over the years, I have also purchased other brands but never received the great customer service or commitment to customer satisfaction that Mark Hammond and his team provide to their clients. During the purchase I also had the good fortune to deal with Jonathan Klein my sales consultant and Kristina Banet, finance and leasing director who treated me in a professional and caring manner to make the entire process seamless. I highly recommend this team to anyone looking for a 5 star dealership.

Dealer response

Many thanks for your continued loyalty to our dealership. We greatly appreciate your kind words, recommendations and your business. I'll be sure to share this with Jonathan, Mark and Kristina! Best of luck with your new Honda CR-V. Paula DiGiacomo, Customer Relations

5.0

It was time for me to return my leased car and when I...

It was time for me to return my leased car and when I arrived at the dealership, Carlos was available and assigned to me. He was terrific to work with! His product knowledge and customer service skills exceeded all of my expectations. This was my 5th lease with Conicelli...and hope for another 5!

Dealer response

Thank you so much for your continued loyalty to our dealership. We greatly appreciate your kind words and business! Paula DiGiacomo, Customer Relations

5.0

Great dealership to work with! We have bought all of our...

Great dealership to work with! We have bought all of our cars at Conicelli and would not go anywhere else. The sales team is knowledgeable and friendly.

Dealer response

Thanks so much for this great review and kind words about our dealership. We greatly appreciate your continued loyalty! Paula DiGiacomo, Customer Relations

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