#1 Cochran Subaru Butler County

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
112 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 23, 2020

    Andrew Holt is very pleasant and friendly. He knows his jobs well. Very helpful. State inspection, oil changed and 3 other inspection for less than 3 hours.... I always have a great service with Subaru BUTLER. AND HIGHLY RECOMMEND IT.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. It is our pleasure serving you. We look forward to seeing you again soon.

  • 5.0 out of 5
    July 28, 2019

    I saw a car on cars.com and made an email inquiry. Kyle got in touch with me, and I made an appointment to test drive it. He answered my questions promptly,... gave me a wealth of information about the car, and never pressured me into purchasing the car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    There's enough pressure deciding to buy a new vehicle-- we want to make the rest of the process as smooth as possible. We greatly appreciate your kind... words, as well as the opportunity to help you find the right vehicle. We look forward to seeing you again soon.

  • August 28, 2018

    Great customer service! Very friendly and helpful! I had a mechanical issue and they were very considerate and helpful in getting the problem resolved... in a timely fashion.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your kind words. It is truly our pleasure serving you. We look forward to seeing you again soon.

  • 5.0 out of 5
    June 23, 2019

    Overall great experience! Erik was easy to work with and catered the visit to my needs. I could of bought a vehicle anywhere, but Erik was the difference... maker. Thanks again

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 4, 2019

    We just bought a car from Erik again! After an outstanding experience with Erik about six months ago, we were not anticipating needing to replace another... car so soon. We returned to this dealership, though it is far from where we live, specifically to work with him. We knew he would get us a great car that fit our needs for a great price, just as he did the first time! Erik helped introduce us to Subaru and found us another great car for very reasonable price. He really knows the cars available backwards and forwards, never pushes you towards things you don't want or need, and makes the entire experience seem really smooth and low pressure. Buying a car is a big expense, and you want to make sure you don't get taken advantage of, and Erik is there at every turn to help you along the way. Everyone at Cochran Subaru Butler was fantastic, but Erik is really one of a kind, would highly recommend using him for your next car purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    May 16, 2019

    We have currently purchased five Subaru's. The last two Subaru's were purchased at Cochran Subaru, Renfrew, Pa. The two before that were purchased at Kerven... Subaru (before it became Cochran Subaru). The difference in customer service is stark. Kerven had exceptional customer service, Cochran Subaru has exceptionally poor customer service. We brought our daughter into the Subaru ownership family and our son in law. Both have purchased Subaru's on our advice. I would never purchase another from vehicle from Cochran, there are too many other places with excellent customer service. If I could have, I would have given zero stars instead or one. Buyer Beware.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 7 found this review helpful. Did you?
    Dealer Response

    We're very sorry to hear about your experience. If you could send more information to our Customer Care team at feedback@cochran.com, someone will rea...ch out to discuss a resolution.

  • 5.0 out of 5
    January 30, 2019

    Erik helped find the Jeep Grand Cherokee Overland I was looking for even though he works at Subaru. He did a great job of doing his research, answering... all of my questions, and making the process simple. He was always punctual when meeting and very accommodating when I contacted him via email or phone. I would definitely recommend Erik to others looking for a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    January 27, 2019

    Overall, my experience at this dealership was very positive, starting with the phone call I made to verify that the vehicle I was interested in was still... available. Even though it was a busy afternoon, the person who answered the phone (Ian) took time to check before I made the long drive. When I arrived, Erik handled the sale. He was upfront about the pricing of the vehicle, worked to negotiate a price that felt comfortable for me, and was very patient as I made my decision. He and the finance manager also stayed late to finish the purchase, and Erik spent time going over the features of the car even though that was not required of him to do for a used car. Thanks for going the extra mile to provide great service!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    January 21, 2019

    Jerry Smithbauer is a scammer that works at this dealership by day and sells his wife coral by night. He took 350$ from me in a bad sale and then continued... to call me names and cuss at me like an immature teenager. He is in no way a decent person at all, as a matter of a fact he is a person that takes others money not caring about their situation. Very rude and disrespectful person as well. I hope that Jerry changes his way of thinking someday but till then DO NOT DO BUSINESS WITH HIM! He will take your money!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    January 14, 2019

    This is the second car ive purchased here through erik. Hes very helpful in the buying process. He takes you step by step on how to go through the buying... process. Both times i've had a specific car in mind that i wanted , i ended up getting both cars because he made it happen for me! He made sure to recommend the best car for my price range. Hes also very good with customer service. I was able to purchase my vehicle the day after i contacted him! Its a fast and easy process with his help! Ive also recommended him to others!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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